California State University, Northridge

MGT 360

Organizational Behavior, Version 1.1

Bauer & Erdogan

FWK Test Item File Chapter 1

TRUE/FALSE

1)Flat World Knowledge was started by two textbook publishing industry veterans.

 

 

2. Flat World Knowledge is improving on the traditional publishing model but is not innovating much.

 

 

3. So far, Flat World Knowledge is a start up without any external funding.

 

 

4. Most successful CEOs believe, “A company is only as good as the innovation it creates.”

 

 

5. Current research suggests that the average employee today will change jobs 10 times in 20 years.

 

 

6. Organizational behavior is the systematic study and application of knowledge about how individuals and groups act within the organizations where they work.

 

 

7. Emile is seated in a lecture where the instructor is discussing personality. He is most likely in a sociology class.

 

 

8. The study of organizational behavior analyzes the three levels of individual, organization, and society.

 

 

9. If I am examining how my manager’s behavior influences my work group, I am looking at the organizational level of analysis in the organizational behavior discipline.

 

 

10. Organizational behavior matters at three critical levels because it analyzes what you care about, what employers care about, and what organizations care about.

 

 

11. Successful organizations tend to limit the amount of information shared by maintaining a centralized structure.

 

 

12. Research shows that those organizations that are more effective limit the amount of feedback they provide employees, limit the amount of information shared, and allow roles to be ambiguous.

 

 

13. Those firms that are categorized as successful tend to provide employment security, train employees, and reduce status differences.

 

 

14. Financially there is little incentive to attain a higher level degree.

 

 

15. The unemployment rate decreases as the level of education attained increases.

 

 

16. In general, the more training you have, the more financial success you will achieve.

 

 

17. Journaling is a technique that helps you chart your progress as you learn new skills.

 

 

18. The discipline of organizational behavior is simply common sense.

 

 

19. Michael is an auditory learner. He learns best by actually doing things and learning from trial and error.

 

 

20. A kinesthetic learner is very likely to avoid taking once a week classes as they require too much sitting and listening time.

 

 

21. Close-ended survey questions can be very time consuming to summarize and very hard to interpret.

 

 

22. Glen is interested in finding out how effective a new incentive program might be in an organization. He chooses two departments to focus upon in a company. One department works under the incentive program, one does not. This is an experimental design study.

 

 

23. Case studies suffer from questions as to whether the results of one organization are generalizable to other situations and organizations.

 

24. Meta-analysis shows that the relationship between job satisfaction and job performance is moderately strong.

 

 

25. Reliability refers to consistency of measurement, while validity assesses whether the measurement does, indeed, measure what it is supposed to measure.

 

 

26. Most of management research addresses causation.

 

 

27. The federal government passed the Sarbanes-Oxley Act as a long-term solution to dealing with unethical behavior.

 

 

28. Employee engagement has a significant impact on the corporate bottom line.

 

 

29. Research by Gallup indicates that only 20% of employees are disengaged from their organization.

 

 

30. Moore’s Law suggests that computing power doubles every two years.

 

 

31. Because of information overload, some organizations, like Intel, have introduced “No e-mail Fridays” as a way to address the issue.

 

 

32. Access to information has led to an increase in innovation and a “flattening of the world.”

 

 

33. The triple bottom line refers to evaluating organizations against the three performance criteria of social viability, economic viability, and demographic viability.

 

 

34. One of the major challenges facing organizations today is how to reconcile the accountability publicly owned firms have in generating wealth for shareholders while attending to the triple bottom line.

 

 

35. In general terms, the American workforce is growing younger.

 

 

36. Outsourcing is becoming an increasingly common practice in many organizations.

 

37. A “shamrock organization” is comprised of one-third regular employees, one-third temporary employees, and one-third consultants and contractors.

 

 

38. Offshoring and the development of a shamrock organization structure challenges organizational behavior to manage teams made up of employees of different nationalities separated by culture, language, time and space.

 

 

39. The Millennial Generation has technology embedded in their lives so organizational behavior has the challenge of managing people of different generations who have different values with regard to teamwork, rewards, and work-life balance.

 

 

40. Organizational behavior provides organizations the tools to address the technological, societal, and cultural issues arising today to create an environment that is mutually beneficial to the firm and its employees.

 

 

 

 

 

FILL IN THE BLANK

41. Flat World Knowledge is a company that creates                                               .

 

42. Flat World Knowledge proves that firms can be successful by offering high quality content for                                            online.

 

43. Because it is likely that U.S. employees will change jobs 10 times in 20 years, those employees should be                                                                                      learners and continually upgrade their skill set.

 

44. The systematic study and application of knowledge about how individuals and groups act within the organizations where they work is called                                                                           

                                   .

 

45. The three key levels of analysis in organizational behavior are                                         ,

                                          and                                                .

 

46. Maurice is trying to understand why Mary agrees with him about the cost of the manufacturing program when he talks with her on the phone, but is vehemently opposed when they are in a department meeting. Maurice needs to analyze this issue at the          level.

 

47. Nancy is the new employee and Maureen has decided to talk to her about the dress policy in the firm, the manner in which expense reports are filled out, the employees that tend to sit together at lunch, and various other related issues. Maureen is offering a look at the company’s culture that is at the

                                       level of analysis.

 

48. Effective organizations feature role                                , information sharing and performance feedback.

 

49. In general, as level of degree attainment increases, the unemployment rate

                           .

 

50. In general, the higher the                                  , the more money you will make.

 

51.                                     is the process of writing out thoughts and emotions on a regular basis.

 

52. If you learn best by lectures, conversations and videos, you are a(n)                                              

learner.

 

53. A(n)                        learner draws pictures and diagrams and summarizes main points by using charts to help him understand material.

54.         are tentative guesses on an expected observation that can be tested.

 

55. In an experimental design, the group that receives no experimental manipulation is called the                                                       group.

 

56. The technique used by researchers to summarize what other researchers have found on a given topic is called                                                                     .

 

57.                             is to truth in measurement, as                                    is to consistency in measurement.

 

58.         is the strength of a relationship between two variables.

 

59. A single observation is                                   , multiple observations are                          .

 

60. Maria wonders what the emotional impact of all the downsizing in the auto industry is on the employees. She has made arrangements to interview a dozen employees who have just been downsized from Ford Motor Company. Maria is conducting a .

 

61. The downside of a                                                  is that it may not be generalizable from the single situation to other situations and organizations.

 

62. As job satisfaction increases, so does job performance. This is an example of the

                       between two variables.

 

63. Applying ethical principles to situations that arise at work is                                          

                              .

 

64. Alexander is enthused about his firm and consistently uses his talents to further the organization’s success. Alexander is an example of a(n)                                                                                      employee.

 

65.         says computing power doubles every two years.

 

66. The triple bottom line refers to evaluating organizations against the three performance criteria of       ,                                                                             , and                       viability.

67. Because Wal-Mart is concerned about                                                        practices, it is pressuring suppliers to produce compact fluorescent light bulbs and has required all suppliers to make packages smaller.

 

68. The American workforce is                        , which will create opportunities for industries like health care but, at the same time, will create challenges for industries dedicated to basic infrastructure.

 

69. Dell Computer has a number of customer service representatives located in India who take calls from U.S. computer owners experiencing computer problems. This arrangement is an example of  .

 

70. The                                          is an organization comprised of one-third regular employees, one-third temporary employees and one-third consultants or contractors.

 

 

SHORT ANSWERS

 

71. Briefly indicate the manner in which organizational behavior can help you deal with the fact that, on average, you are likely to change jobs 10 times in 20 years.

 

 

72. Identify each of the levels of analysis in organizational behavior and give an example of each.

 

 

 

 

73. Kunal will be serving as a student teacher in a local school district next term. You are meeting with him this afternoon and want to make certain he recognizes that there are three general learning styles that students exhibit. Name and describe those three types of learners.

 

 

74. Discuss the kinds of questions researchers utilize on surveys.

 

 

 

75. Differentiate between a control group and a treatment group.

 

 

76. What is a meta-analysis?

 

 

77. Differentiate between reliability and validity.

 

 

 

78. Differentiate between a causal and a correlational relationship.

 

 

 

79. Define the concept of triple bottom line.

 

 

80. What is a “shamrock organization”?

 

 

 

ESSAY

 

81. Define organizational behavior and discuss some of the other disciplines from which it draws to create its theories and models.

 

 

 

 

82. Renaldo is choosing his classes for next term at State University. His advisor suggests he take Organizational Behavior. Renaldo says, “Why would I take that class? It’s all common sense anyway.” Take the role of his advisor and sell Renaldo on the value of the course.

 

 

 

 

 

83. Counsel a newly hired, 22-year-old man on keeping up with his skill set.

 

 

 

84. You are an instructor in an organizational behavior course. Discuss how you would prepare a lesson on motivation that would be equally effective for all students in the class whether they are auditory, kinesthetic or visual learners.

 

 

 

85. Describe a field study that Meredith could carry out in a 20-person customer service department of a firm to assess the impact a monetary bonus has on the speed with which a task is completed.

 

 

 

 

 

 

86. What are some of the key trends that produce challenges and opportunities for organizational behavior?