University of Louisiana, Lafayette

MGMT 320

CH 2 QUIZ

1)Within her company, Maria utilizes a management style that varies according to the individual and environmental situation, with a strategy for minimizing errors by managing each stage of production. She has also set up a system with inputs, outputs, transformation processes, and feedback. Maria’s management perspective is best described as                                                                                    .

2. The classical management viewpoint emphasized                                                                              .

3. After customers buy a computer or receive service from Top Computers and Service, a service representative contacts each customer to conduct a survey. The survey information is a form of output.

4. Sofia, a restaurant manager, has been observing and analyzing the work process of each task because she would like to increase the productivity of employees in the restaurant. This is an example of management.

5. When more efficient workers earn higher wages, this is known as a                                    pay structure. biased wage

6. Behavioral science includes the fields of psychology, marketing, accounting, and geology.

7. Ann is the owner of a family­owned grocery store. The culture and belief of Ann and the previous owners, her grandfather and father, is to hire good people you believe in and then trust them with responsibility so that they grow into valuable employees. Ann and the previous owners are an example of                                        managers.

8. Abraham Maslow’s listing of physiological, safety, love, esteem, and self­actualization needs, and his belief that some of these needs must be satisfied before others, was proposed in his

9. Tom, a production manager, believes that some of his workers are unhappy with their job, so they are not working as hard as they could be. This reduction in effort is also known as .

10. Don feels that inefficiency is the cause of increased costs in his production facility. Therefore, he is interested in making improvements in his factory by utilizing all components of a system, which include design, inputs, production processes, outputs, sales, and feedback.