Assessment Coversheet and Learner Assessment Pack

Instructions for the Learner

• Please complete your details in the table above, including the date and mode of submission.
• You MUST keep a copy of all assignments before submitting them for assessment.
• This form MUST be attached to all submitted written work with all sections completed. An incomplete form may result in a delay in the assessment decision-making process for the assignment.
• Please securely attach the completed form to your submitted work after signing the declaration below:

Acknowledgement

Copyright © 2013-2017 by CAQA Resources.

RECORD OF ASSESSMENT

Assessment Summary

This section is to be complete once all assessment tasks have been finalised.

Feedback to Learner

Please provide general feedback on the Learner’s performance for the unit/s. Specific tasks related feedback should be recorded throughout this tool in the provided space within each task.

ADMINISTRATIVE USE ONLY

Entered onto Learner Management Database

Learner Assessment Pack

• This pack includes all the assessment tasks you will need to successfully complete in order to be competent in the unit/s of competence listed above.
• There are four (4) assessment tasks in this pack. To attain competence in the unit/s you must:

• • Successfully complete all written questions in this assessment pack
  • Successfully complete and submit the case study outlined in the assessment guide
  • Successfully demonstrate skills as directed by your Assessor
  • Successfully complete and submit the project outlined in the assessment guide
• In order to be assessed as competent (C) in this unit you need to provide evidence that demonstrates you can perform the required competencies to the required standard.
• Competency depends on consistently demonstrating the skills, attitudes and knowledge that enable you to complete workplace tasks confidently in a variety of situations.
• You must record your written responses in this assessment pack. You can attach additional pages if required.
• You are entitled to have two more assessment attempts for each assessment task within a unit.
• The resources required for these assessment tasks are:
  • an actual workplace or simulated environment
  • office equipment and resources
  • Computer
  • Internet
  • MS Word
  • Printer or e-printer

Assessment Task 1 - Written Questions

Due Date:

As per the timetable/ Training Plan

Description of assessment task to be completed:

• This is No. 1 of 4 (four) assessment tasks you need to successfully complete to be deemed competent in this unit.
• In this assessment you must answer 26 (twenty six) questions on (describe what the topic/area they are answering questions about)
• This assessment is completed (e.g. in class or out of class)
• You must answer all questions within specified range of 50-100 words

• You must respond to all questions and submit them to your Assessor.

Conditions of assessment:

• You will need to complete this task independently.
• No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.
• You are entitled to have two more assessment attempts for each assessment task within a unit

 ·    You must speak to your Assessor if you have any difficulty in completing this task and require reasonable adjustments

Written Questions:

Question 1: What environmental regulations a business must abide by, in relation to resource usage in an organisation? Explain in 100-150 words.

Question 2: Define environmental sustainability? What are the best way to reduce the environmental impact in an organisation? Explain in 30-50 words.

Question 3: Identify and list any six (6) environmental friendly purchasing practices that must be operated in a business.

Question 4: Name the Australian government body responsible for national

environmental issues and list any five (5) tools that can be used to access the compliance with environmental regulations.

Question 5: What appropriate resources can be used to gather information about environmental systems and procedures? Write your answer in 50-100 words.

Question 6: What is environment management plan and how can it help employees gain information about resource usage and environmental efficiency for the organisation? Explain in 150-200 words.

Question 7: What are the key elements that can be considered to evaluate alternative solutions to address workplace environmental issues? Explain in 50-100 words.

Question 8: What are the different internal and external sources of information that can be used to identify the required sustainability improvements? Explain in 100-150 words.

Question 9: Explain in 100-150 words, the triple bottom line approach used to assist in achieving the efficiency targets at workplace.

Question 10: What is the most efficient and effective method of setting sustainability targets? Explain in 50-100 words.

Question 11: List any five (5) key stakeholders that must be involved in setting environmentally sustainable work practices.

Question 12: Identify and list the Australian environmental legislations or regulations that must be complied with at the workplace for using the following:

1. Water
2. Energy
3. Land
4. Waste

Question 13: What are the different tools that can be used to measure the resource usage and reporting? List and six (6) for each.

Question 14: What are the factors that need to be considered when analysing the current work practices of choosing most appropriate environmentally friendly option? Write you answer in 50-100 words.

Question 15: Explain in 100-150 words, the steps involved in a continuous improvement cycle.

Question 16: What does an environmental improvement plan generally include? What must be included in the proposals in environmental improvement plan? Explain in 50- 100 words.

Question 17: What are the key factors that would lead to changes in performance improvement practices? Explain in 50-100 words.

Question 18: What appropriate stakeholders, key personnel’s and specialist, you might seek advice from regarding the environmental and resource efficiency management? Explain in 50-100 words.

Question 19: Explain in 150-200 words, the basic steps involved in implementation of cost benefit analysis strategy.

Question 20: How is the organisation’s environment performance determined? Why is

it required to monitor the environment performance? Explain in 50-100 words.

Question 21: What strategies can be implemented to promote an environmentally responsible culture? Explain in 100-150 words.

Question 22: What is the most efficient way to document and communicate outcomes on efficiency targets? Explain in 50-100 words.

Question 23: What steps must be implemented in development of a comprehensive system of evaluation? List any eight (8).

Question 24: Explain in 150-200 words, the environmental and energy efficiency issues in hospitality industry for the following:

1. Water usage
2. Energy usage
3. Food waste
4. Pollution
5. Garbage/waste

Question 25: What key elements can be included in organisational procedures and improvement plan to address the following sustainability issues:

1. Supply chain, procurement and purchasing
2. Quality assurance
3. Making recommendations and seeking approvals Explain in 100-150 words.

Question 26: Provide example of benchmarks applicable for following environmental and resource sustainability practices:

1. Segregation of waste at source
2. Reducing total amount waste Write your answer in 100-150 words.

Assessment Task 2 - Case Study

Due Date:

As per the Timetable / Training Plan

Description of assessment task:

• This is No. 2 of 4 (four) assessment tasks you need to successfully complete to be deemed competent in this unit.
• Assessment task requires the student to complete a report on sustainable work practices based on given case study.
• Assessment needs to be undertaken in … in class, out of class and submitted to

your Assessor.

• You will be assessed according to the response given based on the Case Study Scenario.

Material and resource requirements:

• Computer
• Internet
• MS Word
• Printer or e-printer
• Adobe acrobat/reader

Conditions of assessment:

• You will need to complete this task independently.
• No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.
• You are entitled to have two more assessment attempts for each assessment task within a unit
• You must speak to your Assessor if you have any difficulty in completing this task and require reasonable adjustments

Case Study Task

Assessment task Instructions:

• This assessment task requires you to assume/ take on the role of a manager at the organization given in the case study.
• You must identify the given case study to prepare a report on sustainable work practices.
• You must prepare report as per the provided template to you.
• Report must contain original content and should not be a "copy" of someone else's work.
• Report must be of 600-800 words in length, using 11-point font, double-spaced, and must include a cover page, table of contents, introduction, body, summary or conclusion, and works cited.
• Your report should be based upon:
  • Your findings and learning
  • Comprehensive analysis of the findings
  • Variety of sources of Information including published and upublished material
• Your assessor must assess the performance as per the performance criteria and checklist provided.

Task:

Sustainability implementation report:

La pochette is a restaurant based in Melbourne, that is well-known for its Italian dishes. Annabella is the owner of the restaurant. The company wanted to be a member of restaurant chain called “Green hotelier” that supports sustainability at workplace. The company applied for its membership that was rejected because of the restaurant’s unfriendly environmental practices. The pivotal reason was the lack of sustainable environment. The company has been using plastic bags, spilling oil in drainages that are not only non-compliant with the “Green hotelier” policies but also breach the current legislations for sustainable practices. The restaurant’s inability to address these issues will have severe consequences as they are breaking stringent legislations in place. The owner of the restaurant wants to address these issues and improve their environmental footprint by implementing some more sustainable approaches to their work habits. The restaurant business will achieve the following benefits if they are able to register with Green hotelier:

• Economic as restaurants and hotels will continue to come under increasing pressure from customers, regulators, investors and tour operators to employ green procurement policies.
• Reduced operating costs through bulk buying from local suppliers, demanding reduced packaging, buying seasonally, etc.
• Will be well recognised and will have better community relationships, increased customer loyalty, and improved morale and loyalty among staff.

Currently, organisation is using plastic bags for packaging that are not recyclable, costly and hazardous to environment. There is nobody at the restaurant who is responsible for ensuring that the restaurant complies with sustainability practices.

The government is also considering banning bottled water and plastic bags at official even bags as it takes lot of oil to make plastic, creating CHG emission in manufacturing and even though they can be recycled they often end up in landfill taking 1000 years to break down.

The current purchasing strategies of the restaurant are:

• Usage of paper tablecloths and napkins
• Table linens made with hazardous dyes and heavy metals and formaldehyde
• Plastic cups and disposable table ware
• Plastic bottles for drinks

Currently the organisation has no policies or procedures in place regarding sustainable practices.

The owner would like an all-encompassing policy that suggest strategies to address these issues. Annabella is thinking of a simple green proposal to implement at the workplace/restaurant. It might be effective to introduce a recycling scheme, use alternate source of energy such as solar energy and using better work practices and processes to address the oil spilling and other issues.

The goals of the restaurant are to:

• Increase 40% of the paper packaging
• Shrink packaging volume by 10%.
• Cut off electricity prices by 50% using solar form of energy.
• Using better work practices to ensure their compliance with current legislations.

Anabella has consulted the manager and has allocated him the task to analyse the given information to evaluate workplace strategies and improvement practices and plan and organise work group activities to meet environmental and sustainability requirements and prepare a report for her by collecting, analysing and organising information from of sources of information so that the information can be provided to the work group that must include the following:

• Environmental regulations applicable to carry out the given activities
• Analyse current procedures and recommend changes to comply with sustainability regulations.
• Collect appropriate information on resource efficiency systems and procedures.
• Use information from range of resources and provide advice for improvement opportunities.
• Analyse current usage requirements and provide recommendations to comply with environmental sustainability.
• Access external sources of information and provide description to comply with green proposal.
• Set efficiency targets so that the restaurant can successfully apply for the Green Hoteliers.

Recommended readings:

Some recommended reading for this unit includes:

• Clean Energy Regulator, viewed April 2015,

<http://www.cleanenergyregulator.gov.au>.

• Eco specifier Global, viewed April 2015,

<http://www.ecospecifier.com.au>.

• Department of the Environment, viewed April 2015,

<http://www.environment.gov.au>.

• Victorian Legislation and Parliamentary Documents, viewed April 2015,

<http://www.legislation.vic.gov.au>.

• your state’s Environment Protection Authority.

http://www.legislation.vic.gov.au/

Besides this information, you can also use internet and other relevant legislative documents.

Template for report writing:

Report on Sustainable work practices

A cover sheet of the unit of competency Version control information

Disclaimer and Acknowledgement An introduction about the project List of symbols and their explanations Table of contents

Main body of the report covering following Topics in appropriate details

• Environmental regulations applicable to carry out the given activities
• Identify and assess common environmental and energy efficiency issues within industry.
• Analyse current procedures and recommend changes to comply with sustainability regulations.
• Collect appropriate information on resource efficiency systems and procedures.
• Use information from range of resources and provide advice for improvement opportunities.
• Analyse current usage requirements and provide recommendations to comply with environmental sustainability.
• Access external sources of information and provide description to comply with green proposal.
• Set efficiency targets so that the restaurant can successfully apply for the Green Hoteliers.

Summary and review Glossary

References

Your report must address the following performance criteria/ performance checklist.

Assessment Task 3- Role Play

Due Date/Duration of assessment: As per the Timetable /Training Plan Material and resource requirements:

• Computer
• Internet
• MS Powerpoint
• Printer or e-printer
• Adobe acrobat/reader

Description of assessment task

• This is No. 3 of 4 (four) assessment tasks you need to successfully complete to be deemed competent in this unit.
• In this assessment you will prepare a presentation and participate in a role play, assuming the role of a Manager.
• Your assessor will assess you according to the criteria listed in the Observation Checklist given.
• Assessment will take place at a time mutually decided by you and your Assessor.

Conditions of assessment:

• You will need to complete this task independently.
• No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.
• You are entitled to have two more assessment attempts for each assessment task within a unit.

• You must speak to your Assessor if you have any difficulty in completing this task and require reasonable adjustments

Role Play Task

Instructions to complete this assessment task:

• This task requires you to develop and deliver a presentation on the sustainability policy and procedures considering information from assessment task 2.
• You must use PowerPoint to develop your presentation.
• You may use models, aids, equipment’s to deliver your presentation effectively.
• Presentation may include diagrams, infographics, and pictures to be interactive and interesting.
• Role plays provide students with the opportunity to take part in activities which mirror real life career-related scenarios.
• During the role play, the assessor will be looking for:
  • Appropriate interaction, body language and communication skills
  • The student’s ability to establish rapport and defuse potentially difficult

situations

• • The ability to understand, interpret and answer the questions appropriately.
  • Suitably documenting and presenting the topics to audience.
  • The student meets the requirements of the unit of competency or performance criteria mentioned in the assessment task.
• The presentation should be consistent, well organised and must cover all the criteria mentioned in the observation guide.

Assessment task Instructions:

• This task is in continuation from assessment task 2.
• This activity will require you to prepare a presentation and participate in a role play, assuming the role of a Manager.
• Your assessor will act as owner/stakeholder.
• This task is divided into two parts.
• You will be required to prepare and present a handout about this information to all team members/trainer/assessor.

• You will be required to prepare and present a power-point presentation to all team members/trainer/assessor.
• You must develop 15-20 pages of Power-point slides containing relevant information from task 2 and given scenario.
• Presentation delivery time is 15 to 20 minutes.
• You will submit a preparatory work to you before presenting.
• Your assessor must assess the performance as per the performance criteria and checklist provided.

Presentation and Role Play:

This assessment task is in continuation with assessment task 2. This task is divided into two parts.

First part requires you to identify the key information from assessment task 2, develop and present policies and procedures relevant to sustainability.

Second part requires you to take part in role play and discuss the sustainability practices presented in part 1.

You will continue to take on the role of manager given in the case study in previous assessment task and you assessor will act as owner/stakeholder.

The trainer will assume multiple roles for the scenario, rotating roles after each exercise. If the student is required to participate in multiple roles for the exercise, they will also switch after each round, of the role play scenario.

You have successfully investigated the current practices in relation to the work practices and work usage in previous assessment task.

Part 1:

After the initial investigation of current practices, usage of work resources and required improvements that you reported to the senior management relevent to the case study given in assessment task 2, you organised a meeting with the senior management that included stakeholders and owner of the organisation. The management was satisfied with the outcomes and wants you to develop policies and procedures and prepare a presentation that must include the following:

1. Appropriate techniques and tools to assist in achieving efficiency targets
2. Improvement plan
3. Recommendations for a workplace sustainability policy, and develop the policy document.
4. Develop a set of procedures to implement the policy.
5. Activities and recommendations for improvements.
6. Costing strategies to minimise the cost.

Part 2:

This is a role play activity.

After presenting the sustainability policies and procedures in part 1 of this assessment, you are required to consult the stakeholder and owner to seek input in relation to the developed policies and procedures encouraging their engagement, discussing the outcomes and seeking advice to implement sustainability improvements.

The discussion will be based on the following key elements:

1. Current resource usage and purchasing strategies
2. Rectify the problems and discuss future improvements
3. Evaluate policies and procedures to improve resource usage and work practices
4. Discuss the environmental requirements, and implementing requirements for the recognised need for improvements.
5. Continuous improvement strategies

Your presentation and role play will be assessed by your assessor and must cover the

following “Observation guide”:

Role Play Observation Checklist

Assessment Task 4 - Project

Due Date/Duration of assessment: As per Timetable/ Training Plan Description of assessment task:

• This is No.4 of 4 (four) assessment tasks you need to successfully complete to be deemed competent in this unit.
• In this assessment you are to prepare a draft on development and monitoring plan
• Assessment needs to be undertaken in class, out of class and submitted to your Assessor.
• You will be assessed according to the criteria listed in the project.

Material and resource requirements:

• Computer
• Internet
• MS Word
• Printer or e-printer
• Adobe acrobat/reader

Conditions of assessment:

• You will need to complete this task independently.
• No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.
• You are entitled to have two more assessment attempts for each assessment task within a unit.
• You must speak to your Assessor if you have any difficulty in completing this task and require reasonable adjustments.

Project Task

You must complete a draft of 500-700 words as part of this assessment. Report must contain following Information:

• Change management strategies to support sustainable environment.
• Monitoring strategies to evaluate performance of continuous improvement plan.

Instructions to complete this assessment task:

• Please write your responses in the template provided.
• You may attach a separate sheet if required.
• You must include the following particulars in the footer section of each page of the attached sheets:
  • Student Name
  • Unit Code
  • Course Code
• You must staple the loose sheets together along with the cover page.
• You must attach the loose sheets chronologically as per the page numbers.
• Correction fluid and tape are not permitted
• Please do any corrections by striking through the incorrect words with one or two lines and rewriting the correct words.
• The premise of the project report must be closely related to the previous assessment tasks.
• This submission must be well presented and follow the guidelines and instructions provided.
• Please follow the format as indicated in the template section below.
• One of the most important steps that you can take: proofread your project report.
• Draft must be of 500-700 words in length, using 11-point font, double-spaced, and must include a cover page, table of contents, introduction, body, summary or conclusion, and works cited.
• Appropriate citations are required.

Assessment task Instructions

• This assessment task is in continuation from assessment task 2 and 3.
• This assessment task requires you to assume/ take on the role of a manager.
• You must identify and analyse information from assessment task 2 and 3 to prepare a draft on development and monitoring plan for an organization of his choice.
• You must prepare draft as per the provided template to you.
• Draft must contain original content and should not be a "copy" of someone else's work.
• Your draft should be based upon:
  • Your findings and learning from Assessment task 2-3
  • Comprehensive analysis of the findings
  • Variety of sources of Information including published and upublished material
• Your assessor must assess the performance as per the performance criteria and checklist provided.

Project :

This task is in continuation with assessment task 2 and 3.

You have sucessfully identified the current practices in relation to resource usage and work activities, identified the targets for improvements, developed and presented the continuous improvement strategies in assessment task 2 and 3.

This task requires you to prepare a draft on developing and monitoring strategies. As part of this assessment task, your task will be to:

• Develop change management techniques to support sustainable environment.
• Develop monitoring activities to evaluate performance of the following:
  • Continuous improvement approaches to sustainability performance
    • Purchasing strategies
    • Work practices
  • Evaluation and monitoring of continuous performance strategies that you developed in assessment task 3.
  • Change management techniques/ strategies to support sustainability practices.

Your strategies must ensure the following relevant issues:

• Ensuring legal compliance
• Co-ordinating measures to improve environmental performance
• Provision of training
• Developing and monitoring documentation and activities.

Assessment task template:

You must use the attached draft template to complete this activity:

Your draft must address the following performance criteria/ performance checklist.

Assessment Task 4 - Prepare a draft on development and monitoring plan

You must complete a draft of 500-700 words as part of this assessment. Report must contain following Information:

1. 1. Change management strategies to support sustainable environment.
   2. Monitoring strategies to evaluate performance of continuous improvement plan.

Instructions to complete this assessment task:

• Please write your responses in the template provided.
• You may attach a separate sheet if required.
• You must include the following particulars in the footer section of each page of the attached sheets:
  • Student ID or Student Name
  • Unit ID or Unit Code
  • Course ID or Course Code
  • Trainer and assessor name
  • Page numbers
• You must staple the loose sheets together along with the cover page.
• You must attach the loose sheets chronologically as per the page numbers.
• Correction fluid and tape are not permitted
• Please do any corrections by striking through the incorrect words with one or two lines and rewriting the correct words.
• The premise of the project report must be closely related to the previous assessment tasks.
• This submission must be well presented and follow the guidelines and instructions provided.
• Please follow the format as indicated in the template section below.
• One of the most important steps that you can take: proofread your project report.
• Draft must be of 500-700 words in length, using 11-point font, double-spaced, and must include a cover page, table of contents, introduction, body, summary or conclusion, and works cited.
• Appropriate citations are required.
• All RTO policies are in effect, including the plagiarism policy.

Resources required to complete the assessment task:

Assessment task Instructions

• This assessment task is in continuation from assessment task 2 and 3.
• This assessment task requires you to assume/ take on the role of a manager.
• You must identify and analyse information from assessment task 2 and 3 to prepare a draft on development and monitoring plan for an organization of his choice.
• You must prepare draft as per the provided template to you.
• Draft must contain original content and should not be a "copy" of someone else's work.
• Your draft should be based upon:
  • Your findings and learning from Assessment task 2-3
  • Comprehensive analysis of the findings
  • Variety of sources of Information including published and upublished material
• Your assessor must assess the performance as per the performance criteria and checklist provided.

Project :

This task is in continuation with assessment task 2 and 3.

You have sucessfully identified the current practices in relation to resource usage and work activities, identified the targets for improvements, developed and presented the continuous improvement strategies in assessment task 2 and 3.

This task requires you to prepare a draft on developing and monitoring strategies. As part of this assessment task, your task will be to:

• Develop change management techniques to support sustainable environment.
• Develop monitoring activities to evaluate performance of the following:
  • Continuous improvement approaches to sustainability performance
    • Purchasing strategies
    • Work practices
  • Evaluation and monitoring of continuous performance strategies that you developed in assessment task 3.
  • Change management techniques/ strategies to support sustainability practices.

Your strategies must ensure the following relevant issues:

• Ensuring legal compliance
• Co-ordinating measures to improve environmental performance
• Provision of training
• Developing and monitoring documentation and activities.

Assessment task template:

You must use the attached draft template to complete this activity:

Your draft must address the following performance criteria/ performance checklist.

Assessment Tasks Outcome Record