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Please provide a narrative of your customer service work experience

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Please provide a narrative of your customer service work experience. You should include what you consider to be your top three most important customer service skills and specific ways you integrate these skills during your customer interactions.

Give a specific example of how you used technology and/or a work-flow process to solve a problem.  What technology and/or steps did you use? How did it resolve the problem?

Please describe a time you received exceptional customer service, unacceptable customer service or commended for providing exceptional customer service.  What made it stand out and what did you learn from it?