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Homework answers / question archive / Pizza Barn provides upscale, trendy pizzas and has locations in major cities all across Canada

Pizza Barn provides upscale, trendy pizzas and has locations in major cities all across Canada

Management

Pizza Barn provides upscale, trendy pizzas and has locations in major cities all across Canada. Miranda Jones, the HR analyst working at the corporate offices in Vancouver, was concerned as she reviewed statistics pertaining to their workforce during the past 6 months. She noted that over the past half-year, dough masters (pizza makers)) had a high turnover rate. Miranda compared Pizza Barn's numbers to those of other companies in the industry and found that employees were leaving at 3 times the industry average. Furthermore, dough masters were staying with the company for an average of only 3 weeks. To better understand what was happening, Miranda began talking to managers at their various locations across the country. Eric Anders, the manager of the Regina location, could not understand why he had such difficulty keeping staff. "Being a pizza maker is such a simple and basic job. It isn't rocket science! However, people just don't seem to like working here. When they quit, the pizza makers keep telling me that this just 'isn't their scene,' whatever that means. It seems like pizza makers think this is going to be some type of exciting job and dynamic place to work and are then disappointed once they actually start doing the job." When Miranda asked about Eric's recruitment and selection process, he told her that he places advertisements targeting the local colleges and universities, goes through the resumés that come in, and selects the best candidates to interview. To save time, he invites 4 or 5 people to meet with him at the same time and spends about 20 minutes asking each a few behavioural questions. Eric asks for 1 or 2 references, which he does check before hiring anyone. The interview also involves a test for manual skills as pizza makers need to be coordinated. Conversations with managers at different locations across Canada yielded the same results. All managers followed processes very similar to those Eric had outlined and were also experiencing high levels of turnover. Miranda was concerned, this wasn't working. This requires some breakdown of what is happening and further analysis....that is your job!

You are an HR Consultant and you have been hired to advise Miranda on how to deal with the situation they are facing. Your task is to provide professional advice to solve the issue and innovative ways to add design characteristics to the dough master position. write case according to following points

 1. Introduction 

 2. Key Issues 

 3. Recommendations  

4. Situational Interview Questions

 5. Job Design

 6. Conclusion

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Introduction

The company, Pizza barn is facing extensive employee dissatisfaction and retention for the last six months. Especially the pizza making employees were leaving the company within a month. Whereas the other companies of same industry had statistics of consequent profit, Pizza barn had employee turnover rate 3 times more than the average. From the investigation done by Miranda, the HR analyst, it can be seen that there is some issues in the new candidate hiring as well as job advertisements. The similar scenario was found from other outlets of Pizza Barn across Canada. 

Step-by-step explanation

1. Introduction

The company, Pizza barn is facing extensive employee dissatisfaction and retention for the last six months. Especially the pizza making employees were leaving the company within a month. Whereas the other companies of same industry had statistics of consequent profit, Pizza barn had employee turnover rate 3 times more than the average. From the investigation done by Miranda, the HR analyst, it can be seen that there is some issues in the new candidate hiring as well as job advertisements. The similar scenario was found from other outlets of Pizza Barn across Canada. 

2. Key Issues

  • The first issue in this case is the candidates. Pizza Barn managers try to engage fresh college/university students as their pizza maker positions. Candidates having zero industry specific professional experience is often recruited which results into employee turnover within a month.
  • In almost each case, managers arrange interview sessions within 4-5 candidates at a same time slot, which gives minute time for individual interview processes. 
  • Very few behavioral questions are asked during the interview. Within such short period of time, candidates are not being questioned enough whether they have any basic idea about the relevant job or they can handle work pressure. 

3. Recommendations

  • Not just freshers in the industry (college/ university pass students), few experienced candidates must be employed. 
  • Scheduling of interview needs immediate changes. Providing a sufficient amount of time for each selected candidates can help in improving interview processes. 
  • Asking candidates about their basic ideology about the job, like if new recipe or ingredients are added in the menu, whether they can manage or in case of rush hours, would they be able to do overtime and earn rewards, etc.
  • Job advertisements should be more specific about the job role, like level of expertise in manual pizza making or over timing in rush seasons, working hours, holiday schedule and other relevant factors.
  • Providing training sessions and motivational programs for the employees in a regular time period can be helpful. 

4. Situational Interview Questions

  • Do you have any basic idea how to make pizza dough? (shows candidate's basic knowledge about job role)
  • How would you make sure that pizza orders are done within the given time? (shows candidates efficiency, organizational skills)
  • How would you manage if you find that any particular ingredient is finished and still have orders to complete? (shows candidates' problem solving ability in hard times)
  • What will you do if you get an accidental cut but still orders to complete? (shows candidates' basic food safety knowledge)
  • How will you manage if too many pizza orders need to be completed within a given time period? (shows candidates' ability to perform tasks effectively)

5. Job Design

Job description: We, Pizza Barn is looking for new pizza makers who will prepare customized high quality pizzas. Responsibility of the pizza makers include pizza dough preparation, ingredients cutting/ grating as per order and removing pizza debris from the ovens. Candidates must maintain hygiene at workplace.

Candidates' responsibility: 

  • Making pizza dough, various types of sauces, ingredients cutting
  • Monitoring pizza ovens (during pizza making, after cooking hours)
  • Preparing customized as well as company specific pizza
  • Inventory monitoring and making communication with store managers regarding supplies.
  • Continuous clean and hygiene maintenance.
  • Maintain time for orders. 

Candidate Qualification:

  • Minimum graduate.
  • Food handler's license is preferred.
  • Experience in food preparation and food handling.
  • Knowledge of food handling.
  • Ability to follow customized recipe.
  • Ability to work under pressure.
  • Ability to work in team.
  • Effective communication.

6. Conclusion

Although Pizza Barn is currently facing some issues in their human resource department as there is huge increase of employee turnover in six months period. There were some issues in new candidate hiring procedure. It is expected that if the discussed recommendations as well as situational interview questions and job design for advertisements are followed, Pizza Barn can overcome the employee turnover issue soon. 

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