Louisiana State University

CMST 2010

Chapter 7

1)Bridget is listening to her roommate describe her really bad day. While listening, Bridget focuses on feelings and emotions. Bridget is using which listening goal?

Select one:

1. 1. 1. Analytical
      2. Task­oriented
      3. Relational
      4. Critical

1. 2. Hearing is the part of listening where we make sense of the words. Select one:
      1. False
      2. True

1. 3. William is in his Communication Studies class. As William listens to his teacher, he takes notes and asks his teacher a question when he doesn't understand. William in engaged in which type of listening?

Select one:

1. 1. 1. Depth­processing
      2. Detailed processing of messages
      3. Motivated tacticians
      4. Surface­level processing of messages

1. 4. Robert tells Renee her dress is colorful. Renee tried to determine if "colorful" is a compliment. Because Renee is choosing from several meaning for "colorful," she is engaged in which part of listening? Select one:
      1. Comprehension
      2. Interpretation
      3. Understanding
      4. Act recognition

1. 5. While Ronald is listening, he is paying attention to his friends as they discuss Spring Break plans because Spring Break is only 3 weeks away. In this example, Ronald is engaged in which of the 3Ps?

Select one:

1. 1. 1. Process
      2. Product
      3. Preparation
      4. Presage

1. 6. In a courtroom, a judge focuses on the accuracy and consistency of the witness's testimony. The judge is most likely using which listening goal? Select one:
      1. Critical
      2. Empathetic
      3. Analytical (wrong)
      4. Situational

1. 7. Behavioral listening differs from cognitive listening because behavioral listening includes:

Select one:

1. 1. 1. Behavioral listening includes all of these
      2. Asking questions
      3. Adding an appropriate response
      4. Answering questions

1. 8. When listening to a sales call, we get the feeling we need to respond by buying the product. This is an example of which part of listening?