University of North Dakota

MGMT 475

Quiz 3

1)All of the following are true about the strategic decisions managers make about their firm's internal organization EXCEPT that they:

2. Which of the following is NOT required for a firm to achieve strategic competitiveness and earn above-average returns from its core competencies?
3. Southwest Airlines has a complex interrelationship between its culture and staff that adds value in ways that other airlines cannot, such as jokes on flights or the cooperation between gate personnel and pilots. These examples illustrate which of the following criteria for sustainable competitive advantage?
4. Capabilities:
5. When firms lay off employees, they are:
6.                           is the ability to analyze, understand, and manage an internal organization in ways that are not dependent on the assumptions of a single country, culture, or context.
7. Compared to tangible resources, intangible resources are                      and                         .
8. Value chain activities include all of the following EXCEPT:
9. The owner of a store that sells fine-quality fabrics for home seamstresses bemoans the fact that few young women know how to do fine tailoring, much less simple dressmaking. Many potential customers are unable to appreciate the premium quality of the fabrics and are deterred by the high prices, as well as the complexity of fine sewing. In the past, the store had a strong demand for fabrics, large classes for women learning the fine points of sewing, and a reputation for excellent service and technical advice. Now the store is earning lower-than-average returns. This case is an example of:
10. Tangible resources include:
11.                         are the source of a firm's                        , which are the source of the firm's                             
12.                          is an example of a capability that is based in the functional area of distribution