University of Louisiana, Lafayette

MGMT 320

Ch 1 Quiz

1)At ABC Manufacturing, employees work together to achieve the company goals and purposes. This describes                           .

 

2. When Paul, a new restaurant owner, is determining which products to offer on his menu, he is involved in the management function of planning.

 

 

3. George is developing a new employee schedule for his lawncare service due to the increase in business during the summer. While doing this, George is involved in organizing.

 

 

4. When Greg meets regularly with his workers to provide encouraging words so that they work hard to achieve the company’s goals, he is engaged in the management function of controlling.

 

 

5. Mintzberg proposed that managers utilize written communication more than verbal communication.

 

 

6. When building a new residential development or mall, a national real estate organization typically does not remove many trees, basing its decision on the belief that natural resources are limited, and we need to not compromise the ability of future generations to meet their own needs. This management philosophy is known as                                            .

 

7. There are two levels of management in an organization: top and first­line.

 

8. Don works diligently to accomplish the company goals in an efficient and effective manner, utilizing his employees through planning, organizing, leading, and controlling company resources. Don is     .

 

9. Efficiency and effectiveness means to use resources—people, money, raw materials, and the like—wisely and cost effectively.

 

 

10. ABC Manufacturing employs some of the top professionals in its field, and because of their skills and experience, ABC is highly efficient and outperforms its competitors. ABC Manufacturing has a(n)                                                    over its competition.

 

11. The management functions are sometimes called the six management parts.

 

12. Robert is a district manager who oversees several store managers in a national chain of restaurants. Robert reports directly to the vice president of stores and marketing, a member of top management. Robert is a middle manager.

 

 

13. Tom, a restaurant general manager, carefully watches his restaurant costs by reusing some items that in the past were immediately thrown away. Tom is an example of a(n)                                                                                                                                                                                              manager. effective

 

14. The owners of a local restaurant routinely try to develop new menu items and seek better ways of helping their customers; this is an example of                         .

 

 

15. A national sales organization has implemented a sets of training courses on its intranet, with a link that allows employees to find and share answers to questions that arise with customers. A system that allows the sharing of knowledge and information throughout an organization is known as   .

 

16. Mintzberg concluded that managers play three broad types of roles: interpersonal, analytical, and critical.

 

 

17. Controlling is the arranging of jobs, people, and other resources to accomplish tasks and responsibilities.

 

 

18. New York Times columnist Thomas Friedman noted that globalization has leveled the competitive playing fields between industrial and emerging­market countries. This phenomenon proposes that                                 .

 

19. To help maintain a competitive advantage, the emphasis for most companies is on                                                                                                                                                                                      .

 

20. Greg, a supervisor, is known by his managers to be sharp in his decisions and has a good track record of meeting his goals. Greg is a(n)                      manager.