University of Southern Mississippi

MANAGEMENT 300

1)The purpose of action plans is to leave commitments open by maintaining a cushion of resources, such as extra time, people, money, or production capacity, that can be used to address and adapt to unanticipated changes, problems, or opportunities.

2. According to the S.M.A.R.T. guidelines, goals should be                   .

3. Top management is responsible for developing               .

4. A(n)            is a standing plan that indicates the general course of action that should be taken in response to a particular event or situation.

5. The last step in effective planning is to                    .

6. Which of the following is a pitfall of planning?

7.            occurs when managers choose an alternative that is good enough, rather than the best possible alternative.

8.              planning allows companies to maintain flexibility by making small simultaneous investments in many alternative plans.

9.         is the process of choosing a solution from available alternatives.

10. Which of the following is an advantage of planning?

11. Susan is a manager at a grocery store. Every morning when she enters the store, there are a series of steps that should be taken by her. She has to switch on all the lights, switch on the air conditioner, check if any product is expired, and check if the cash registers are working. In this context, Susan is following a(n)

            .

12. S.M.A.R.T. goals are Specific, Meaningful, Active, Reachable, and Timely.

13. Which of the following is a commonly used method for increasing goal commitment?

14. Which of the following is the first step in establishing a devil's advocacy program?

15. Who among the following is responsible for the creation of tactical plans?

16. For options-based planning to work, the organization must                 .

17. Encouraging worker participation in goal setting, making goals public, and getting top management's support are all recommended ways to increase goal commitment in a company.

18. According to the S.M.A.R.T. guidelines, goals should be                   .

19. The use of              in planning produces a false sense of certainty and is often cited as one of the major pitfalls of planning.

20. The three kinds of operational plans are single-use plans, standing plans, and budgets.

21. Who among the following is responsible for developing operational plans?

22. Due to an earthquake, the servers of an online shopping company were affected and the internet was down. The managers of the company had to formulate and carry out a procedure so that businesses could run normally while the servers were being fixed. To overcome this unexpected problem, the mangers devised a(n)           .
23. For planning to be effective, workers need a specific, challenging goal as well as regular feedback to track their progress.
24. The three kinds of standing plans are policies, procedures, and rules and regulations.
25.              occurs when you have an idea but have to wait to share it because someone else is already presenting an idea to the group.
26. Which of the following is a disadvantage of face-to-face brainstorming that is overcome by electronic brainstorming?
27. To increase its customer base, Alpha LLC. has decided to sell its products in two new states. Alpha LLC. is performing the                             function of management.
28. A            exists when there is a gap between a desired state (what managers want) and an existing state (the situation that the managers are facing).
29.              is choosing a goal and developing a method or strategy to achieve a goal.
30. The last step in effective planning is to            .
31. Which of the following is the first step in management by objectives?
32. Which of the following is NOT a step in the management by objectives (MBO) process?
33.              planning allows companies to maintain flexibility by making small simultaneous investments in many alternative plans.
34. Which of the following is a drawback of planning?
35. Which of the following statements is true about tactical plans?
36. A(n)            is a standing plan that indicates the general course of action that should be taken in response to a particular event or situation.
37. What type of planning would be used to create the festivities necessary to celebrate the 100-year anniversary of a furniture manufacturing company?
38.            is the emotional reaction that can occur when disagreements become personal rather than professional.
39. Tactical plans and objectives are used to direct behavior, efforts, and attention over the next six months to two years.

40. The manager of a packaging and shipping company has set a short-term goal of increasing the customer base by 5% in the next two months. In this context, the manager has set a      .
41. TRUE OR FALSE: Developing a purpose statement is the sole responsibility of middle management.
42. 2)                plans are the day-to-day plans for producing or delivering the organization’s products and services.
43. 3) Merissa, a famous dress designer, wants to launch a new collection. She wants the best material available for her dresses and does not want to settle for anything lesser. In this context, Merissa is

            .

44. 4) The customers of a restaurant are requested to rate the service of the waiters on a sheet of paper. The rate of each waiter is then compared to the rates of the all the other waiters. This is the method of

             comparisons.

45. 5) TRUE OR FALSE: A strategic objective is a statement of a company's purpose or reason for existing.
46. 6) The nominal group technique improves group decision making by        .
47. 7) Mathew, a manager at Happylyfe Inc., has set a long-term goal of becoming a global figure for

holiday packages within the next five years. In this context, Mathew has set a(n)        .

48. 8) TRUE OR FALSE: Both proximal and distal goals are used to provide additional motivation and rewards for employees.
49. 9) The            approach to decision-making is a method in which an individual or a subgroup is assigned the role of a critic.
50. 10) Which of the following is the final step in establishing a devil's advocacy program?
51. 11)            occurs when managers choose an alternative that is good enough, rather than the best

possible alternative.

52. 12) For options-based planning to work, the organization must         .