Florida International University

MAN 4701

Chapter 2

File: Ch02, CHAPTER 2, Functions and Strategy

1)A typical HR department has responsibility for transactional work, which is developing solutions that benefit employee work groups, like resolving employee performance issues or work-group conflict.

2. Planning and controlling are the primary functions of management.

3. Unions in organizations were outlawed by the Wagner Act of 1935.

4. Frederick Taylor is often regarded as the father of scientific management.

5. Labor unions promote grievance procedures to resolve differences between workers and management.

6. In an organization, the goal of recruiting is to give enough information about the job to attract a large number of qualified applicants and simultaneously discourage unqualified candidates from applying.

7. To provide motivation in most technology-based organizations, the maintenance function is used.

8. Unfortunately, compensation and benefits managers are the lowest paid HR professionals.

9. Interpersonal communication skills have no influence on advancement in an HR career.

10. Outsourcing refers to sharing HRM activities among geographically dispersed divisions.

11. Of all the functions of an organization that may be outsourced, unfortunately, HR is one function that cannot.

12. Shared services centers are one way to make HR functions more cost-efficient and responsive to the organizational strategy.

MATCHING KEY TERMS AND DEFINITIONS

1. Employee relations function
2. Scientific management
3. Maintenance function
4. Training and development function
5. Hawthorne Studies
6. Controlling
7. Motivation function
8. Planning
1. Leading
10. Organizing
11. Shared services
50. Communication programs
1000. Management
14. Strategic human resource management
15. Staffing function
16. Labor union
17. Compensation and benefits

13. Activities in HRM concerned with seeking and hiring qualified employees.

14. A primary management function focusing on determining what activities need to be completed to accomplish organizational goals

15. A primary management function ensuring that the right people are on the job with appropriate skills, and motivating them to high levels of performance

16. A primary management function that consists of monitoring activities to ensure that organizational goals are achieved.

17. Acts on behalf of its members to secure wages, hours, and other terms and conditions of employment.

18. A set of principles designed to enhance worker productivity.

19. Activities in HRM concerned with helping employees exert at high energy levels.

20. Activities in HRM concerned with assisting employees to develop up-to-date skills, knowledge, and abilities.

21. Activities in HRM concerned with effective communications among organizational members

22. HRM function concerned with paying employees and administering the benefits package.

23. HRM programs designed to provide information to employees.

24. A primary management function that consists of establishing organizational goals.

25. Activities in HRM concerned with employee commitment and loyalty to the organization.
26. A series of studies conducted at a plant of Western Electric in the 1920s and 1930s that provided new insights into group behavior.

27. Sharing HRM activities among geographically dispersed divisions.

28. The process of efficiently completing activities with and through people.

29. Aligning HR policies and decisions with the organizational strategy and mission.

FILL-IN-THE BLANKS

30.                                          are those who work with and through people, allocating resources in the effort to achieve goals.

31. HRM is a                       function that provides assistance in HRM matters to line employees or those directly involved in producing the organization’s goods and services.

32. External HRM influences are categorized into the general areas of the dynamic environment,

                     , labor unions, and current management practice.

33. The                           paved the way for the human relations movement.

34.                       are designed to assist employees in advancing their work lives.

35. Job performance is a function of the employee’s ability and                                  to do the work.

36. The main thrust of the                          is to promote staffing activities.

37.                       is designed to help the organization ensure that it has the necessary talent internally for meeting future human resource needs.

38. A                        is a company that assumes all HR functions of a client company by hiring all of its employees and leasing them back to the company.

39. The HR                         is typically concerned with only one of the four functions of HR.

MULTIPLE – CHOICE

40. The primary functions of management are

41. Which of the following statements best describes the role of managers?

42. Vinita, the Vice-President of Human Resources at ABC Products, starts her staff meeting with, “The work process engineering we implemented last year was a good start. We need to overhaul four of the other production areas within the next 18 months. What do you think are reasonable goals and objectives, based on last year’s work?” She is performing the management function of

43. Which of the following is true regarding the achievement of organizational objectives?

44. Abby is a manager in a toy store. She is screening and evaluating resumes for a sales associate position in her store. She is very concerned whether the new sales associate will have the appropriate skills for the job and how to motivate them once they are hired. The primary management function indicated is

45. Josh as a manager is focused on the primary management function of determining what activities need to be completed to accomplish his organizational goals. Josh is focused on which of these functions?

46. Mary as a manager is focused on the primary management function that consists of establishing organizational goals. Mary is focused on which of these functions?

47. Marty, as a manager, is focused on the primary management function that consists of ensuring that the right people are on the job with appropriate skills, and motivating them to high levels of performance. Marty is focused on which of these functions?

48. Employee relations are part of which primary HRM activity?

49. All of the following are within the primary HRM functions EXCEPT:

50. Emmanuel conducts new employee orientation for a large organization. His work is within which basic HRM function?

51. You have been offered a job by a major manufacturer as a campus recruiter for technology positions. Your work will be in which HRM function?

52. Tamara is an HRM professional who’s primarily involved in the motivation function. As such, she may perform all of these activities EXCEPT

53. Which of the following is NOT true regarding changes in the U.S. workplace over the last 35 years?

54. Which of the following is NOT a responsibility of human resource professionals?

55. To assist the organization in its strategic direction, which of the following must HRM NOT do?

56. Chris is a human resource professional who is currently working with line managers to reward those employees who are creative and innovative. Chris’s work is aligning HR strategy with which organizational strategy?

57. An effective HRM communications program should have all of the following elements EXCEPT

58. Tom accepted an overseas assignment from his employer, however, after 30 days, he and his family were disgruntled. This most likely occurred because HR failed to

59. Albert, a VP for Human Resources, is evaluating the extent to which the hiring and employment practices in his organization are in compliance with federal and state laws. Which type of external influences that impact HRM is Albert is considering?

60. Kai, a human resources manager in a service organization, has rewritten the policies and procedures manual and all job descriptions to remove any idioms, and arranged for translations into six languages. This is an example of which part of the dynamic environment of HRM?

61. All of the following are examples of the HRM dynamic environment EXCEPT:

62. The nearly decade study that gave rise to what is today called the human relations movement was the studies.

63. The Hawthorne studies were the work of

64.                  is considered the father of scientific management.

65. Which of the following early management theorists suggested improved methods of employment testing, training, performance evaluations, and job efficiency?

66. Who was an early management theorist and social philosopher who advocated people- oriented organizations?

67. Which of the following is NOT an external influence that affects HRM?

68. Which of these activities ends the staffing function?

69. Lou, an HR manager, knows there is trouble in the staffing function for which of these reasons?

70. The goal of                                  is to have competent, adapted employees who possess up-to- date skills, knowledge, and abilities to perform their current jobs more successfully.

71. Which of these training and development functions is designed to provide better skills for the current job?

72. Which of the following describes the employee development function?

73. Which of the following describes the organization development function?

74. Which of the following describes the career development function?

75. Employee motivation can be increased by all of the following EXCEPT

76. Which of the following is NOT true regarding the maintenance function?

77. In which of these activities, an employee relations specialist would be involved?

78. Olga is an employment manager whose goal is to get qualified persons into the right job. This activity is better known as                                                    .

79. Sofia graduated from your college about 10 years ago with an HRM degree. She has developed job analysis and job evaluation materials for three different organizations. She is well suited for which senior HRM position?

80. Jamal, a plant manager in a medium-sized nonunion manufacturing firm, has just “wasted” another day answering employee complaints and questions about the change from a production focus to a customer demand focus that the company launched last year. He heads home with a briefcase full of the work he had scheduled to do. He wonders if HRM can help, and scans his company phone book. Whom should he call?

81. A large manufacturing organization uses several consulting firms to provide training programs, private staffing agencies to perform recruiting and selection activities, and a financial organization to handle benefits administration. This situation is an example of

82. A large manufacturing organization, with 20 geographically dispersed production facilities recently cut its HRM staff by 60%. Each site has a few generalists, but specialist needs in recruiting and selection planning, employment law, training, and benefits administration have been consolidated into one location. This situation is an example of

83. Which of the following is not true regarding HRM in small business operations?