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A2 Your task is to manage people performance in a workplace environment over a period of time

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A2

Your task is to manage people performance in a workplace environment over a period of time. In order to demonstrate your ability to manage performance you will be required to consistently and effectively: 

1.    Consult with relevant stakeholders to identify work requirements, performance standards and agreed performance indicators PEA 

2.    Develop work plans and allocate work to achieve outcomes efficiently and within organisational and legal requirements PEB 

3.    Monitor, evaluate and provide feedback on performance and provide coaching or training, as needed PEC pc3.3 PC3.2 

4.    Reinforce excellence in performance through recognition and continuous feedback PED PC3.3 PC3.1 

5.    Seek assistance from human resources specialists where appropriate PEE 

6.    Keep records and documentation in accordance with the organisational performance management system PEF PC3.4 

To provide evidence of the above you are to choose one person and complete the following activities: 

7.    Determine the work they are required to do 

8.    Develop a work plan for the person ensuring work is allocated efficiently and in a cost effective manner 

9.    Confirm the performance standards required 

10.Discuss performance standards with the person 

11.Conduct a risk analysis 

12.Design a performance management and review process for this person 

13.Discuss the performance management and review process with the person to ensure they understand 

14.Conduct a performance management activity with this person after you have monitored their performance over time 

15.Provide feedback to the person about their performance 

16.Discuss poor performance with relevant people 

17.Provide coaching and mentoring and support services as required 

18.Document the persons performance 

19.Develop a performance improvement and development plan for the person with assistance as required 

20.Provide recognition when performance is excellent 

21.Provide counselling for the person when performance does not improve and implement disciplinary processes where necessary 

22.Terminate staff as required