Homework answers / question archive / InterAmerican Recinto Metropolitano BUSINESS BADM 5100 Capitulo 11 11

InterAmerican Recinto Metropolitano BUSINESS BADM 5100 Capitulo 11 11

Business

Share With

---

InterAmerican Recinto Metropolitano

BUSINESS BADM 5100

Capitulo 11

11.1

1)Communication within the group is a fundamental mechanism by which members show satisfaction and frustration. This is an example of which function ofcommunication?

A.

Communication acts to control member behavior. B.

Communication facilitates decision making. C.

Communication provides for the emotional expression of feelings and fulfillment of social needs. .

D.

Communication fosters motivation by clarifying to employees what they must do, how well they are doing it, and how they can improve their performance.

E.

Communication ensures teamwork is successful.

 

2.            Communication within the group is a fundamental mechanism by which members show satisfaction and frustration. This is an example of which function ofcommunication?

A.

Emotional sharing. . B.

Management of member behavior. C.

Persuasion. D.

Creating feedback by clarifying to employees what they must do, how well they are doing it, and how they can improve their performance.

E.

Information exchange to facilitate decision making.

 

3.            When a manager lets an employee know what they need to do, how well they are doing it and how they can improve, they are using communication to          .

A.

exchange information B.

manage member behavior C.

create feedback

. D.

share emotions E.

create loyalty

 

4.            Which of the following represents communication barriers that distort the clarity of the message? A.

Filtering B.

Controlled processing

 

C.

Informal channels D.

Communication apprehension E.

Noise

 

5.            Which of the following describes the check on how successful we have been in transferring our messages as originally intended?

A.

Grapevine B.

Feedback

. C.

Communication apprehension D.

Information overload E.

Channel richness

 

 

11.2

1.            Which of the following statements does not describe an example of a manager's use of downward communication?

A.

Offering feedback on employee performance. B.

Discussions about the local sports team's recent game. .

C.

Identifying and pointing out problems that need attention. D.

Assign goals.

E.

Explain department and work unit policies and procedures.

 

2.            Which of the following describes lateral communication? A.

Communication among members of the same work group. .

B.

Communication flowing from one level of a group or organization to a lower level. C.

Communication flowing diagonally amongst various levels in the organization. Your answer is not correct.

D.

Communication flowing amongst work groups spread amongst many levels in an organization. E.

Communication flowing to a higher level in the group or organization.

 

3.            Which of the following describes the informal communication network in a group or organization? A.

 

Grapevine

. B.

Filtering C.

Communication apprehension D.

Controlled processing E.

Information overload

 

4.            Communication from a manager to a subordinate is an example of which of the following? A.

Lateral B.

Upward C.

Diagonal D.

Downward

. E.

Horizontal

 

5.            Communication from a manager to a subordinate is an example of which of the following? A.

Diagonal communication B.

Upward communication C.

Horizontal communication D.

Downward communication .

E.

Lateral communication

 

 

11.3

1.            Which of the following is a characteristic of oral communication? A.

Messages can be quickly edited and stored. B.

It can be impersonal, is engaging, and frequently misused. C.

It offers the advantage of speed and feedback. .

D.

It is tangible and verifiable. E.

Messages can be easily overlooked.

 

2.            Facebook, Twitter, and LinkedIn are examples of which of the following types of communication?

 

A.

Instant message B.

Oral C.

Social media

. D.

Nonverbal E.

Blogs

 

3.            Which of the following is not an example of nonverbal communication? A.

Body language B.

Facial expressions C.

Physical distance D.

Intonations E.

Blogs

 

4.            Which of the following is not a type of oral communication? A.

Videoconferencing B.

Letters and memos . C.

Telephone conversation D.

Meetings E.

Text messaging

 

 

11.4

1.            Which mode of communication is generally the most reliable for complex and lengthy communications? A.

Informal meetings B.

Text messaging C.

Telephone D.

Written

. E.

Blogs

 

2.            Which communication method is generally the most reliable for a lengthy or complex message?

 

A.

Written

. B.

Oral C.

Face-to-face D.

Live speech E.

Texting

 

3.            Which of the following defines channel richness? A.

The amount of information that can be transmitted during a communication episode. .

B.

Communication channels that are created spontaneously and that emerge as responses to individual choices.

C.

A detailed consideration of evidence and information relying on facts, figures, and logic. D.

Communication channels established by an organization to transmit messages related to the professional activities of members.

E.

A condition in which information inflow exceeds an individual's processing capacity.

 

4.            Which mode of communication is best to use when there is a need to gauge the receiver's receptivity? A.

Written B.

Newsletters C.

Oral

. D.

Text messaging E.

Blogs

 

5.            Which of the following types of communication has the highest channel richness? A.

Company bulletins B.

Formal reports C.

Blogs D.

Face-to-face

. E.

Telephone

 

 

11.5

1.            The choice between automatic and controlled processing should be made based on the predictions of the                .

A.

filtering of the message B.

audience's personality C.

characteristics of the message D.

audience's interest in the persuasive message .

E.

audience's prior knowledge about the persuasive message

 

2.            Automated processing would be a better choice for processing a persuasive message than controlled processing in which of the following instances?

A.

Choosing a school for your child B.

Choosing a spouse C.

Choosing the dinner menu D.

Choosing a diet soda . E.

Choosing a gardener

 

3.            Which of the following describes automatic processing? A.

A condition in which information inflow exceeds an individual's processing capacity. B.

Undue tension and anxiety about oral communication, written communication, or both. C.

A detailed consideration of evidence and information relying on facts, figures, and logic. D.

A sender's manipulation of information so that it will be seen more favorably by the receiver. E.

A relatively superficial consideration of evidence and information making use of heuristics.

 

4.            Which of the following describes controlled processing? A.

Undue tension and anxiety about oral communication, written communication, or both. B.

A relatively superficial consideration of evidence and information making use of heuristics. C.

A detailed consideration of evidence and information relying on facts, figures, and logic. .

D.

A condition in which information inflow exceeds an individual's processing capacity.

 

E.

A sender's manipulation of information so that it will be seen more favorably by the receiver.

 

5.            Which of the following statements about persuasive communications is correct? A.

Messages provided through rich communication channels tend to encourage more controlled processing. .

B.

People who have a high need for cognition are more likely to use automatic processing strategies. C.

People who conduct research, gather information, and weigh cost/benefit analysis likely use automatic processing.

D.

Controlled processing requires less effort and energy than automatic processing. E.

People who are not well informed about a subject area are more likely to use controlled processing strategies.

 

 

11.6

1.            What is the result when the information we have to work with exceeds our processing capacity? A.

Filtering B.

Communication apprehension C.

Controlled processing D.

Information overload . E.

Noise

 

2.            According to the text, which of the following creates a barrier to effective communication? A.

Information scarcity B.

Lack of emotions C.

Cultural similarities D.

Selective reception

E.

Filtering

 

3.            Which of the following is the process used by a manager who tells his boss what he feels the boss wants to hear?

A.

Selective perception

B.

Filtering

 

. C.

Automatic processing D.

Controlled processing E.

Communication apprehension

 

4.            John, the director of HR, had been interviewing four candidates a day for a month trying to fill a specific position. He noticed that most of the candidates who were younger than 30 tended to be more focused on vacation than on other possible benefits. John decided that from now on as he reviewed candidates in that age range he would simply focus on vacation benefits and stay away from other benefits to save time. This is an example of  .

A.

silence B.

information overload C.

selective perception

. D.

filtering

E.

emotional dissonance

 

5.            Which of the following describes the tension and anxiety experienced by individuals in their oral communication, written communication, or both?

A.

Communication apprehension .

B.

Selective perception C.

Controlled processing D.

Information overload E.

Filtering

 

11.7

1.            Which of the following countries would likely be considered a high context culture? A.

United States

B.

Russia C.

China

. D.

Canada E.

Norway

 

 

2.            Which of the following is true regarding people from high-context cultures? A.

People rely heavily on verbal communication. B.

A person's status is less important than what is being said. C.

People rely on spoken and written words to convey meaning. D.

Communication in high-context cultures implies considerably more trust by both parties. .

E.

People value directness.

 

3.            Which of the following is not a cultural barrier related to language difficulties in cross-cultural communications?

A.

Barriers caused by semantics. Your answer is not correct.

B.

Barriers caused by word connotations. C.

Barriers caused by tone differences. D.

Barriers caused by communication apprehension. .

E.

Barriers caused by differences in tolerance for conflict and methods for resolving conflicts.

4.            Individuals from individualist cultures tend to be more comfortable with direct conflicts and will make the source of their disagreements overt. Which cultural communication barrier is illustrated in

this statement? A.

Differences in tolerance for conflict and methods for resolving conflicts .

B.

Semantics C.

Word connotations D.

Differences in tone E.

Nonverbal communication

 

5.            In cross-cultural communications, an individual who is struggling to understand the meaning of a word is impacted by a barrier caused by                .

A.

connotation

B.

context C.

tone difference D.

semantics

 

. E.

tolerance