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Florida Institute of Technology EMG3331 Chapter 8 1)Training should be viewed tactically because it is focused on employees’ current job capabilities

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Florida Institute of Technology

EMG3331

Chapter 8

1)Training should be viewed tactically because it is focused on employees’ current job capabilities. Development should be viewed strategically because it is focused on employees’ needed future capabilities.

2. The concept of reinforcement is based on the law of confirmation, which states that people tend to repeat behaviors that receive an immediate confirmation.
3. The primary purpose of an orientation program is to provide a realistic job preview for new hires when joining a new organization. This lessens dissatisfaction and reduces turnover of new hires.
4. Carlene arrives at the training facility full of enthusiasm because she is really excited about learning how to cope with difficult customers. She has encountered a number of intransigent customers and is eager to see what tricks the trainers can show her. Carlene has motivation to learn.
5. If employees view e-learning tools as an Internet game that they enjoy playing, the training has succeeded at the reaction level.
6. The frequent changes to which the organization must adapt demands that employees be continually trained to update their capabilities.
7. The department store hired 12 temporary employees to wrap holiday gifts. After giving the newly-hired gift- wrappers a two-hour demonstration of gift-wrapping techniques and designs, each trainee was required to wrap three packages of particular types. All the trainees’ efforts were rated as either good or very good by the trainer. This result is a strong indication that the training was effective.
8. On-the-job training is by far the most commonly used form of training because it can be smoothly integrated into the regular work flow.