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10. Managers should always ask employees to do self-evaluations.
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11 When managers share the information they have collected with their subordinates and others in the company, they are performing the disseminator role of management.
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12 In the entrepreneur role of management, managers adapt themselves, their subordinates, and their units to change.
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13 Conceptual skills are the ability to work well with others.
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14 derailers” are managers who started out strong in their careers but were knocked off the fast track by the time they reached middle to upper levels of management.
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15 Managers can influence customer satisfaction through employee satisfaction.
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16 _____ is getting work done with a minimum of effort, expense, or waste.
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17 The management function of _____ involves determining organizational goals and a means for achieving them.
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18 Juan, who manages the marketing unit of a company, is making a decision on what roles each of his subordinates will play within the unit. He decides who will take charge of each team and who will be in charge of handling customers. In this scenario, which of the following management functions is Juan performing?
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19 Which of the following statements is true about the management function of controlling?
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a. It involves setting standards to achieve organizational goals.
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b. It is only concerned with determining organizational goals.
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c. It involves creating a positive organizational culture through language.
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d. It involves inspiring and motivating workers to achieve organizational goals.
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e. It is deciding where decisions will be made and who will do what jobs.
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20 Forming a long-range vision or mission for the company is a responsibility of _____.
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21 ___ hold positions like plant manager, regional manager, or divisional manager.
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22 Jonathan is a shift supervisor at Carlton Inc. He is responsible for managing and monitoring the performance of entry-level employees. He is also responsible for short-term planning. To which of the following categories of managers does Jonathon belong?
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23 Which of the following statements is true about the liaison role of managers?
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a. In this role, managers scan their environment for information.
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b. In this role, managers motivate and encourage workers in their department.
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c. In this role, managers share information with others in their department.
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d. In this role, managers deal with people outside their units.
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e. In this role, managers respond to severe problems that demand immediate action.
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24 When Westborough Software laid off 300 employees last week, CEO Diane Wagner called a press conference to announce the company’s actions to the media. In doing so, Diane was performing the _____ managerial role.
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25 In the _____role, managers respond to pressures and problems so severe that they demand immediate attention and action.
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26 Which of the following skills encompass the specialized procedures and knowledge required to get the job done?
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27 The ability to see the organization as a whole is an important component of _____ skills.
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28 Which of the following is true of conceptual skills?
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a. They include the ability to understand and reconcile multiple complex problems.
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b. They include the skills to train new employees and help employees solve problems.
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c. They include knowledge of the specialized procedures required to get the job done.
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d. They include the ability to work well within groups.
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e. They include the ability to encourage others to express their thoughts and feelings.
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29 Midori became a manager at Gloria Summers Inc. about 14 months ago. Her evolution as a manger is typical. After a year of experience, Midori has now come to believe that her primary job is to _____.
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b. manage and develop her employees
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c. tell employees what to do
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e. troubleshoot for her subordinates
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30 According to Jeffrey Pfeffer, which of the following ideas are used by managers in top-performing companies?
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a. Centralization of authority
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b. Increased status distinctions
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c. Decreased sharing of financial information
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