1)Prior to the introduction of ____, five workers each given an identical task could use five different methods to perform the task with some methods being significantly more efficient than others.

2.

____ occurs when workers deliberately slow down their pace or restrict their work outputs.

3.

Which management theorist would most likely have said, “The greatest waste in the world comes from needless, ill-directed, and ineffective motions”?

4.

A contractor was feeling defeated because the job he was working on was so far behind schedule. As he looked at the job site, he saw one worker moving bricks by carrying two at a time from where they were unloaded to where they were needed. He saw another climbing up a ladder with a few shingles, climbing back down to get more, and then repeating the process. ____ could be used to determine how the workers could perform their tasks more efficiently.

5.

Which of the following is NOT associated with Max Weber’s bureaucratic management?

6.

Which of the following management theorists used his own personal experiences as a CEO to create his theory of management?

7.

Henri Fayol is responsible for developing ____.

8.

According to Henri Fayol’s fourteen principles of management, ____ requires that each employee should report to and receive orders from just one boss.

9.

According to human relations management ____.

10.

According to Mary Parker Follett, if managers use ____ to settle or reduce conflict, each of the parties involved give up some of what they want.

11.

With integrative conflict resolution ____.

12.

According to Mary Parker Follett ____.

13.

During the Bank Wiring Room phase of his Hawthorne Studies, Elton Mayo witnessed behavior reminiscent of the ____ Frederick Taylor observed.

14.

Chester Barnard defined a(n) ____ as “a system of consciously coordinated activities or forces of two or more persons.”

15.

In general, people will be indifferent to managerial directives or orders if they ____.

16.

Which of the following management theorists believed that workers ultimately grant managers their authority?

17.

____ involves managing the daily production of goods and services.

18.

Thanks to ____, Unverferth, a farm equipment manufacturer, was able to use computer-assisted design in the development of its new 12-row subsoiler for cotton production.

19.

What is the term used for the amount and number of raw materials, parts, and finished products that a company has in its possession?

20.

Which of the following statements about information management is true?

21.

A systems view of management allows managers to ____.

22.

All ____ function without interacting with their environment.

23.

____ occurs when 1 + 1 = 3.

24.

Which of the following is an example of a closed system?

25.

Which of the following would be a part of an organization’s general environment?

26.

Which of the following would be a part of an organization’s specific environment?

27.

Which of the following statements describes an advantage of the systems approach to management?

28.

Which of the following statements describes an advantage of the systems approach to management?

29.

According to ____, the most effective management theory or idea depends on the kinds of problems or situations that managers are facing at a particular time and place.

30.

International Steel Group (ISG)
As the day shift supervisor at the steel plant, you summon the six college students who are working for you this summer doing whatever you need done (sweeping up, sandblasting the inside of boilers that are down for maintenance, running errands, etc.). You walk them across the plant to a field where the company stores scrap metal “leftovers.” The area, about the size of a football field, is stacked with organized piles of metal. You explain that everything they see has just been sold. Metal prices, which have been depressed, have finally risen enough that the company can earn a small profit by selling its scrap.
You point out that railroad tracks divide the field into parallel sectors, like the lines on a football field, so that each stack of metal is no more than 15 feet from a track. Each stack contains 390 pieces of metal. Each piece weighs 92 pounds and is about a yard long and just over 4 inches high and 4 inches wide. You tell the students that, working as a team, they are to pick up each piece, walk up a ramp to a railroad car positioned next to each stack, and then neatly position and stack the metal for shipment. That’s right, you repeat, 92 pounds, walk up the ramp, and carry the metal onto the rail car. Anticipating their questions, you explain that a forklift could be used only if the metal was stored on wooden pallets (it isn’t), if the pallets could withstand the weight of the metal (they would be crushed), and if you, as their supervisor, had forklifts and people trained to run them (you don’t). In other words, the only way to get the metal into the rail cars is for the students to carry it.
Based on an old report from the last time the company sold some of the metal, you know that over an eight-hour shift workers typically loaded about 30 to 31 pieces of metal parts per hour. At that pace, though, it will take your six students six weeks to load all of the metal, and the purchasing manager who sold it says it must be shipped in two weeks. So, without more workers (there’s a hiring freeze) and without forklifts, all of the metal has to be loaded by hand by these six workers in two weeks.

Refer to ISG. What advice should the shift supervisor, who is in charge of the six college students, take from the teachings of Henri Fayol that is most likely to improve productivity?