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Review Questions Chapter 6 MOD 3 1)What are behavioral styles? 2)What are the four behavioral style categories discussed in this chapter? 3

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Review Questions Chapter 6 MOD 3

1)What are behavioral styles?

2)What are the four behavioral style categories discussed in this chapter?

3. What are some of the characteristics that can help you identify a person who has the following style preferences: R, I, D, E?

4. When communicating with someone who has an “R” preference, what can you do to improve your effectiveness?

5.When communicating with someone who has an “I” preference, what can you do to improve your effectiveness?

6. When communicating with someone who has an “D” preference, what can you do to improve your effectiveness?

7. When communicating with someone who has an “E” preference, what can you do to improve your effectiveness?

8. What are some strategies for eliminating service barriers by using your knowledge of behavioral styles?

9. What are perceptions?

10. How can perceptions affect customer relations?