Trusted by Students Everywhere
Why Choose Us?
0% AI Guarantee

Human-written only.

24/7 Support

Anytime, anywhere.

Plagiarism Free

100% Original.

Expert Tutors

Masters & PhDs.

100% Confidential

Your privacy matters.

On-Time Delivery

Never miss a deadline.

ABC Computers Solution is Addis Ababa based company having a countrywide network

Management Feb 20, 2021

ABC Computers Solution is Addis Ababa based company having a countrywide network. It is considered as a leading software & hardware supply company having a turnover of 3,000 million Birr. The company is growing rapidly and during the past year, the number of employees has increased from 250 to 350. Most of the employees are diploma and 1st degree holders in Computers, Information Systems, and Electronics and Communication. The Employees in the sales field are 1st degree holders in business management. The work is highly pressured and results-focused, in return for which large reward packages are available. The sales force in particular need strong presentation and negotiation skills since the market is very competitive. Recently, however, the company has had enormous difficulty in selecting the right caliber of staff for the sales role even though they are able to attract candidates in sufficient numbers. The HR manger analyzed the selection procedure to help provide a more successful model for the selection of the sales force. The model should allow the selection process to: Identity differences between recruits that are important to the role .Carry out the identification of differences in a reliable and consistent manner. Make valid predictions about the future performance of recruits with confidence. The findings revealed some interesting features relating to the basic skills and attitudes needed for such a role. These are: 1. The first of these factors was what is seen as "professionalism" suggested as "an ability to deal sensitively with prospective customers, being "human" rather than "clinical". 2. Style of behavior which was "Non-threatening" and non-arrogant" but also "challenging" when required. 3.Skills like tolerance for ambiguity and a capacity to empathies with prospective customers. 4. Show "pride" in working with ABC Computers Solution and their product. Using the above information, you are required to investigate an appropriate selection strategy, which should include: 1.Which selection techniques could measure the attributes identified? 2. What types of test should be made to test the caliber of candidates? 3. How the HR Manager would operate for the selection of sales force? 4.If HR manager opt for alternate methods of selection, what are problems he/she may face? Justify Your Answer

Expert Solution

1.      The selection technique would be to conduct an In-Person Interview or Face to face interview this will be able to help you with measuring which candidate have the traits you are looking for. In this selection process you can get to know each candidate on a personal level and ask questions which is relevant to the attributes that you are looking for. Next would be to conduct a Cultural Fit Selection this type of technique will measure the likeliness of the candidate to fit in the organizational culture and to see if the candidate's values are similar with the company's values and goals, putting the qualifications aside. This is subjective analysis and is based on the hiring manager's intuition and feelings.

2.      Conducting a Behavioral Interview. Create a rating scale - Behaviorallly Anchored Rating Scales (BARS). BARS rating scales are used to assess the caliber of a job candidate's answer/reaction to competency-based behavioral questions; therefore the questions and rating scales will be developed together. Rating scales on this criteria should be tied with suggested answer to each question. This focused on behaviors that will determine the key factor in performing the job properly instead of evaluating more candidate characteristics, like personality and experience

3.      First, conduct Preliminary Screening - once you receive applications start screening their resume for potential candidate to determine which candidate to invite for interview. Second, Telephone Interviewing - helps you to find out if the applicant is still interested of the job and to know their availability for interview. This would also help you narrow down applicant for face to face interview by asking basic information questions based on job qualifications. Third, In-person Interview will help you to ask relevant question to the candidate in order for you to identify best applicant for the position. As the HR Manager I would: 1. Select Interviewers - identify interviewers that would help you choose the right candidate, make sure they understand the rating scales and criteria. Someone who has an in-depth knowledge of the job and can evaluate for the job's critical behavioral and technical competencies. 2. Opening Interview - give the candidate a background about the interview process and the role of the job position in the organization. Discuss a brief information about the task/job that she is applying for. 3. Asks Behavioral Interview Questions - the interviewer should sight questions and situations where the reaction or response of the candidate in the given situation would be clearly seen individually and not as a team. The questioner ought to urge possibility to give specific details while reacting, inquiring questions that pull proof about the candidate's accomplishments, how they reacted to difficulties, what's more, how they separated themselves. 4. Take Notes - when asking question it is important to take notes in order for you to remember the answer clearly and accurately. You can compare notes after you interview all the potential candidates. Lastly, vetting candidates or final selection - this includes job offer. But before that do conduct a background check. Job offer involves rate discussion and pre-employment requirements.

4.      The HR manager may suffer from high attrition rate which refers to fast turnover of employee or staff. This is usual because the selected applicant does not fit the job position or does not have the same values with the organization. The HR manager may also hire candidate who has a bad record on their previous employer which will affect the performance of the team and will be a problem in the Human Resource Department for violating the policies of the company and the need to give him/her disciplinary actions. It is important to know that the recruitment process is very essential in selecting a good candidate.

Archived Solution
Unlocked Solution

You have full access to this solution. To save a copy with all formatting and attachments, use the button below.

Already a member? Sign In
Important Note: This solution is from our archive and has been purchased by others. Submitting it as-is may trigger plagiarism detection. Use it for reference only.

For ready-to-submit work, please order a fresh solution below.

Or get 100% fresh solution
Get Custom Quote
Secure Payment