Miami Dade College, Miami - MNA 2120

Chapter 2

1)Which of the following is a characteristic of Type A personality?

1. 1. Easy-goingness
   2. Apathetic
   3. Time consciousness
   4. Patience

2.   believe that they have little control over their performance and are closed to new experiences.
   1. Externalizers
   2. Internalizers
   3. Extroverts
   4. Type A personalities

3.             is a continuum representing one's belief as to whether external or internal forces determine

one's destiny.

1. 1. Surgency
   2. Locus of control
   3. Perceptual congruence
   4. Conscientiousness

4. Jerry is a considerate person and is liberal in accepting the changes in his organization. Owing to his gregarious nature, Jerry has a lot of friends where he works. He finds it easy to establish a rapport with people. Which of the following personality dimensions would best define the trait described in the scenario?
   1. Surgency
   2. Adjustment
   3. Agreeableness
   4. Conscientiousness

5. People weak in                 want to be followers.
   1. adjustment
   2. conscientiousness
   3. openness to experience
   4. surgency

6. Which of the following are common traits of people with a strong surgency personality dimension?
   1. Laid-back or easygoing
   2. Avoiding change and new things
   3. Poor under pressure, nervous, insecure, moody
   4. Impatient, assertive, active, and ambitious

7. Richard is unambitious and prefers spending most of his time by himself. His colleagues consider him to be aloof and insecure. He finds it difficult to work under high pressure situations, and often blames his colleagues. Richard's personality is:
   1. high in surgency.
   2. low in conscientiousness.
   3. low in agreeableness.
   4. high in adjustment.

8. Which of the following characterize people with a strong adjustment personality type?

1. Energetic, assertive, active, and ambitious, with an interest in getting ahead
2. Cold, difficult, uncompassionate, unfriendly, and unsociable
3. Good under pressure, relaxed, secure, and positive
4. Imaginative, intellectual, open-minded, autonomous, and creative

9. Credibility, persistence, and organization are terms that describe the traits of              .

1. weak adjustment
2. high conscientiousness
3. high agreeableness
4. weak surgency

10. Daniel, the supervisor of a team of financial analysts, aims to become a manager. He is confident about his ideas in the workplace. Daniel always gives precise instructions to his team members and expects them to follow the instructions. Which of the following personality dimensions best describes Daniel's behavior?
    1. High surgency
    2. Low conscientiousness
    3. High adjustment
    4. Low openness to experience

11. Kenneth will complete his probation as a teller by the end of this month. Over the past six months he has proved to be tenacious and capable. He diligently follows the bank's standards and works systematically. Which of the following personality dimensions best describes Kenneth's traits?
    1. Low surgency
    2. High agreeableness
    3. Low adjustment
    4. High conscientiousness

12. Joanne's colleagues praise her ability to remain calm under all circumstances. She is secure about her professional skills and can perform well under pressure. Which of the following personality dimensions best describes Joanne's traits?
    1. Weak surgency
    2. High adjustment
    3. Weak conscientiousness
    4. High openness to experience

13.A person with a high score on the openness to experience personality dimension is likely to be:

1. cooperative, tolerant, compassionate, and friendly.
2. emotionally stable, good under pressure, relaxed, secure, and positive.
3. imaginative, intellectual, autonomous, and creative.
4. energetic, assertive, active, and ambitious.

14.   identifies an individual's personality based on his or her four inclinations for certain ways of thinking and behaving.
    1. The Locus of Control Model
    2. The Birkman Method
    3. The Myers-Briggs Type Indicator
    4. The Personality Assessment System

15. "I'm always in a hurry and it upsets me to change my routine." What type of stressor does this statement reveal?
    1. Organizational climate
    2. Management behavior
    3. Personality type
    4. Job satisfaction

16. "In our department, there is a lot of competition and conflict." What type of stressor does this statement reveal?
    1. Organizational climate
    2. Management behavior
    3. Environmental stressor
    4. Job satisfaction

17. "My boss is constantly checking up on me and telling me what to do." What type of stressor does this statement reveal?
    1. Organizational climate
    2. Management behavior
    3. Environmental stressor
    4. Job satisfaction

18. "My job is very demanding and monotonous. Because of my work, I often get a headache by the end of the day." What type of stressor does this statement reveal?
    1. Organizational climate
    2. Management behavior
    3. Environmental stressor
    4. Job satisfaction

19. Nelson has been busy preparing for his final exams for the past few months. A few days before the exam, as a result of the high pressure to perform well, he loses his interest and motivation to study. Which of the following does Nelson experience?
    1. Tensile stress
    2. Temporary burnout
    3. Bipolar disorder
    4. Panic attack

20.               is the level of one's capacity for learning, problem solving, and decision making.
    1. Surgency
    2. Intelligence
    3. Attitude
    4. Perception

21.               prefer to learn by doing and feeling.
    1. Accommodators
    2. Divergers
    3. Convergers
    4. Assimilators

22.               prefer to learn by observing and feeling.
    1. Accommodators
    2. Divergers
    3. Convergers
    4. Assimilators

23. Hands-on experience works best for                  .
    1. assimilators
    2. divergers
    3. convergers
    4. accommodators

24.               have the ability to view concrete situations from many different points of view.
    1. Assimilators
    2. Convergers
    3. Divergers
    4. Accommodators

25. Which of the following is a characteristic of divergers?
    1. They tend to learn primarily from hands-on experience.
    2. They take their time gathering and analyzing many alternatives.
    3. They tend to be more concerned with abstract ideas and concepts than with people.
    4. They prefer learning by doing and thinking.

26.               prefer to learn by doing and thinking.
    1. Accommodators
    2. Divergers
    3. Convergers
    4. Assimilators

27.               seek practical uses for information and focus on solutions.
    1. Accommodators
    2. Divergers
    3. Assimilators
    4. Convergers

28. Which of the following characterizes convergers?
    1. They usually act on gut feelings.
    2. They have the ability to view concrete situations from many different points of view.
    3. They seek practical uses for information.
    4. They prefer dealing with interpersonal issues than with technical tasks and problems.

29.               prefer dealing with technical tasks and problems than with interpersonal issues.
    1. Divergers
    2. Assimilators
    3. Accommodators
    4. Convergers

30.             prefer to learn by observing and thinking.
    1. Assimilators
    2. Divergers
    3. Accommodators
    4. Convergers

31.               tend to be more concerned with abstract ideas and concepts than with people.
    1. Divergers
    2. Assimilators
    3. Accommodators
    4. Convergers

32. Kendall relies on his instinct to determine which designs appeal to people. He bases his decisions on his interactions with people, rather than on statistical analysis of consumer behavior. What is his learning style?
    1. Accommodator
    2. Diverger
    3. Converger
    4. Assimilator

33. Kathy enjoys brainstorming. She gathers all the facts and analyzes a situation from multiple perspectives, before making a decision. As a result, she sometimes misses opportunities. What is her preferred learning style?
    1. Accommodator
    2. Diverger
    3. Converger
    4. Assimilator

34. Beth prefers to learn new skills on the job, rather than in training sessions. Her decisions are based on instinct, and not on technical analysis. Which of the following is Beth's learning style?
    1. Accommodator
    2. Diverger
    3. Converger
    4. Assimilator

35. Albert is a sales representative at Maxim Insurance, Inc. He tends to make quick decisions based primarily on input from people, and without much analysis. Albert likes being a sales rep as it gives him the freedom to set sales schedules and challenges him to close sales. He learns well through training sessions involving role playing. Which of the following is Albert's learning style?
    1. Accommodator
    2. Diverger
    3. Converger
    4. Assimilator

Chris works as a nurse at Dayton Community Hospital. He took up this profession as he enjoys interacting with people and helping them. Chris spends a lot of time gathering information and weighing multiple alternatives, before making any decision. Chris has learned a lot about nursing by watching other nurses. Which of the following is his learning style?

1. Accommodator
2. Diverger
3. Converger
4. Assimilator

37. Dennis is an accountant and likes dealing with numbers and concrete accounting processes. He is always willing to help his colleagues in solving the problems; though he avoids personal interactions with them. Although Dennis enjoyed college, he believes one really learns about accounting when one gets on the job. Which of the following is Dennis's learning style?
    1. Accommodator
    2. Diverger
    3. Converger
    4. Assimilator

38. Debra is a marketing researcher at Dale Manufacturers Inc. She enjoys gathering data and compiling information. Debra always follows scientific procedures when conducting research. She believes that although questionnaires are useful, watching people select products in stores provide more valuable information. Which of the following is Debra's learning style?
    1. Accommodator
    2. Diverger
    3. Converger
    4. Assimilator

39. Assimilators differ from divergers in that assimilators:
    1. prefer learning by doing and feeling.
    2. tend to learn primarily from hands-on experience.
    3. prefer dealing with technical tasks and problems.
    4. tend to learn by observing and thinking.

40. Alvin tells his parents "We don't see things the same way because you are old and I am young." What type of perception bias does Alvin have?
    1. Projection
    2. Frame of reference
    3. Expectations
    4. Selective exposure

41. The term                 refers to a person's interpretation of reality.
    1. emotional intelligence
    2. attitude
    3. perception
    4. emotion

42.               is the process of generalizing the behavior of all members of a group.
    1. Rationalizing
    2. Internalizing
    3. Stereotyping
    4. Marginalizing

43. Which of the following terms refers to our tendency to see things from a narrow focus that directly affects us?
    1. Projection
    2. Expectation
    3. Selective exposure
    4. Frame of reference

44. "Terry constantly accuses Ted and Betty of being careless about their work, when in reality she has made more accounting errors than they have." What type of perception bias does Terry have?
    1. Projection
    2. Frame of reference
    3. Expectations
    4. Selective exposure

45. Ashley is often inattentive when her boss is speaking to her. She says "I often don't listen to what my boss is saying, since I can predict what he is going to say." What type of perception bias does this statement reflect?
    1. Projection
    2. Frame of reference
    3. Expectations
    4. Selective exposure

46. Which of the following is a defense mechanism that involves attributing one's attitudes or shortcomings to others?
    1. Projection
    2. Introspection
    3. Perceptual congruence
    4. Surgency

47.               refers to the degree to which people see things the same way.
    1. Projection
    2. Selective exposure
    3. Perceptual congruence
    4. Frame of reference
48. The                is the time we have to make a good impression.
    1. threshold period
    2. four-minute barrier
    3. frame of reference
    4. six-minute sell

49.               refers to the way people perceive one another during their first impressions.
    1. Transition effect
    2. Primacy effect
    3. Impression management
    4. Selective exposure

50.               is the average duration in which people make up their minds to continue the contact or separate

during social situations.

1. 1. The one-minute barrier
   2. The perceptual period
   3. The four-minute sell
   4. The transition period