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Question 1 1 out of 1 points       In many industries, teams are growing in importance because they help organizations respond to specific problems and challenges

Management

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• Question 1

  1 out of 1 points

  	In many industries, teams are growing in importance because they help organizations respond to specific problems and challenges.

• Question 2

  1 out of 1 points

  	The three significant disadvantages that teams and teamwork are prone to are initially high turnover, social loafing, and legal risk.

• Question 3

  1 out of 1 points

  	Cross-functional teams are purposefully composed of employees from different functional areas of the organization.

• Question 4

  1 out of 1 points

  	One of the disadvantages of project teams is their lack of flexibility.

• Question 5

  1 out of 1 points

  	Team norms may be associated with either positive or negative outcomes for the company.

• Question 6

  1 out of 1 points

  	An organization engaged in ____ its work team members is training them in how to do all or most of the jobs performed by the other team members.

• Question 7

  1 out of 1 points

  	When teams are used properly and in the right settings, work teams can ____.

• Question 8

  1 out of 1 points

  	Which of the following is a potential disadvantage associated with the use of work teams?

• Question 9

  1 out of 1 points

  	Communication is the process of transmitting information from one person or place to another.

• Question 10

  1 out of 1 points

  	Horizontal communication flows among managers and workers who are at the same organizational level.

• Question 11

  1 out of 1 points

  	Nonverbal communication is less informative than verbal communication. .

• Question 12

  1 out of 1 points

  	When it comes to improving communication, managers must manage one-on-one communication while also managing organization-wide communication.

• Question 13

  1 out of 1 points

  	____ is the tendency to overestimate our value by attributing successes to ourselves (internal causes) and attributing failures to others or the environment (external causes).

• Question 14

  1 out of 1 points

  	One of Canada's largest financial service providers, wanted to develop a customer-focused sales and service culture, top management developed the main messages, which were consistently communicated to all levels of employees throughout the organization. This is an example of a(n) ____ communication channel.

• Question 15

  1 out of 1 points

  	The first thing that managers need to recognize when communicating feedback one-on-one to employees is that feedback can be ____.

• Question 16

  1 out of 1 points

  	Corporate-level strategy is the overall organizational strategy that addresses the question "What business or businesses are we in or should we be in?"

• Question 17

  0 out of 1 points

  	Which of the following statements about resistance to change is true?

• Question 18

  1 out of 1 points

  	In TQM terms, ____ is an organizational goal to provide products or deliver services that meet or exceed customers’ expectations.