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Management, 3e (Hitt) Chapter 7   Managing Diverse Human Resources 1) Although managers are likely to create employee performance appraisal forms and processes, it is the HR department that actually assesses employee performance

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Management, 3e (Hitt)

Chapter 7   Managing Diverse Human Resources

1) Although managers are likely to create employee performance appraisal forms and processes, it is the HR department that actually assesses employee performance.

2) The capabilities that employees possess can form the basis of competitive advantage.

3) If a company decides to outsource specific workforce demands, the financial risks to that company will increase if those demands fluctuate.

4) A job specification describes the skills, experience, and education that a candidate should have to perform the job.

5) Employment agencies tend to be expensive, so they are usually not cost-effective for low-level and low-paying jobs.

6) Structured interviews tend to have lower levels of validity than unstructured interviews.

7) Personality tests are good overall predictors of job performance.

8) When mentoring, a guide or knowledgeable person higher up in the organization helps a new employee "learn the ropes" of the organization and provides other advice.

9) Job analysis focuses on a job's components, while job design is the process of determining which components ought to be put together and how they should be arranged to enhance performance.

10) Job sharing involves two people working part-time in the same job.

11) In graphic rating scales, the characteristics being evaluated are clearly defined and are not left to individual interpretation.

12) Graphic rating scales allow managers to quantify results quickly and compare the performance ratings of employees.

13) Behaviorally anchored rating scales (BARS) are a performance appraisal system in which information about an employee is gathered from supervisors, co-workers, subordinates, and sometimes suppliers and customers.

14) Instead of using hierarchical and segmented salary systems, many companies are now moving to broadband systems, where the range of pay is large and covers a wide variety of jobs.

15) At-risk compensation is also referred to as fixed compensation.

16) In "cafeteria-style" benefit plans, employees have a set number of "benefit dollars" that they can use to purchase specific benefits that fit their particular needs.

17) Placing an employee in several functional areas over the course of his or her career is called cross-functional job rotation.

18) U.S. firms must abide by the same nondiscrimination laws relative to their U.S. personnel overseas as their U.S. employees residing in the U.S.

19) Quid pro quo sexual harassment involves requests or implied suggestions that sexual relations are required in exchange for continued employment or benefits.

20) An organization cannot use criteria that might be regarded as discriminatory, even if the criterion in question is a bona fide occupational qualification.

21) The Equal Pay Act of 1963 requires that employees of all races performing equal jobs receive equal pay.

22) Which of the following pieces of information would most indicate that a company's assets are mainly intangible?

23) In which of the following cases is a firm most likely to have intangible critical assets?

24) A(n) ________ is a statement that describes the skills, experience, and education that a candidate should have to perform the job.

25) A ________ is a list of duties and capabilities required for a particular job.

26) Which of the following is a method of generating job candidates?

27) ________ is an internal recruiting method in which a job, its pay, level, description, and qualifications are announced to all current employees.

28) Which of the following would be the most helpful to employees who want to chart potential career paths within their company?

29) Auto parts manufacturer JEG Inc. has a number of vacancies at lower management levels and wants to fill the positions from within the company itself rather than recruit externally. The company plans to e-mail the job specifications to all employees and post the jobs on the company Web site. Which of the following is a disadvantage of job posting?

30) Auto parts manufacturer JEG Inc. has a number of vacancies at lower management levels and wants to fill the positions from within the company itself rather than recruit externally. The company plans to e-mail the job specifications to all employees and post the jobs on the company Web site. Which of the following, if true, will strengthen the company's decision?

31) Auto parts manufacturer JEG Inc. has a number of vacancies at lower management levels and wants to fill the positions from within the company itself rather than recruit externally. The company plans to e-mail the job specifications to all employees and post the jobs on the company Web site. Which of the following, if true, will weaken the company's decision?

32) Which of the following is a method of generating job candidates from outside an organization?

33) JEG is opening a new manufacturing plant and has approached an employment agency to begin the recruitment process for shop floor workers. The HR manager objects to this, saying that the company should conduct its own recruitment. Which of the following is a disadvantage of using an employment agency to generate job candidates?

34) Employee referrals are least effective as a recruiting strategy when ________.

35) N&S Corp. is opening a new branch in a nearby city and the HR team is debating the various methods of generating job candidates. Which of the following will weaken the case for using employee referrals?

36) N&S Corp. is opening a new branch in a nearby city and the HR team is debating the various methods of generating job candidates. The team feels that using employee referrals may generate unqualified or substandard candidates because employees will be biased in favor of their recommendations. Which of the following facts offers the strongest counterargument for this?

37) Which of the following is the best definition of a valid selection technique?

38) Shelley arrived at 10:00 a.m. for her interview with a manager at Orangetree. This being her first round of interview with the company, the manager asked her a set of questions interviewers ask all prospective candidates they meet for the first time. What sort of interview is Shelley attending?

39) Which of the following is more likely to occur in an unstructured interview than in a structured interview?

40) In which of the following cases will unstructured interviews be the most useful selection technique?

41) Which of the following is true for interviews?

42) Which of the following selection techniques is likely to offer the highest validity?

43) Which of the following is true regarding work sampling?

44) Candidates for university teaching positions are routinely required to teach a 50-minute class in their discipline while selection committee members observe both the candidate's work and students' responses. What is this selection technique called?

45) Which of the following selection techniques is the least useful predictor of how a candidate will do in a particular job?

46) Which of the following is true for assessment centers?

47) In which of the following cases will written tests be the most useful selection technique?

48) Which of the following statements is true about using physical testing as a selection method?

49) When a job has high physical demands, companies require physical examinations as part of the screening process. Information gathered from the examinations can be used in all of the following ways EXCEPT ________.

50) ________ provide new employees a broad overview of the industry, the company and its business activities; its key competitors; and general information about working for the company.

51) Which of the following strategies should managers avoid when designing orientation programs?

52) ________ orientation sessions are generally designed to help the new employee get up to speed on the new job, co-workers, policies, procedures, and expectations.

53) Which of the following is an off-the-job training method?

54) ________ skill development programs address skills such as effective listening, conflict resolution, negotiation, and coaching.

55) Alison is a newly promoted manager at N&S. Though she has the requisite qualifications in terms of experience and process knowledge, her team told her supervisors that Alison's management style is abrasive and authoritarian. Which of the following sets of skills does Alison need to improve?

56) A(n) ________ is an on-the-job training technique.

57) ________ skill development programs include a variety of skills and abilities, such as problem solving, decision making, planning, and organizing.

58) The practice of moving individuals to various types of jobs within the organization at the same level or next-immediate-higher level for periods of time from an hour or two to as long as a year is known as ________.

59) Orangetree has hired new employees following a campus recruitment drive. Tim and Sandy, the new employees, have the skills to do the job but lack experience in the work environment. Orangetree assigns two older employees in the same department to help Tim and Sandy get accustomed to the functioning of the organization. This is known as ________.

60)  ________ is a form of training in which a person works alongside someone who is skilled in a particular craft and is taught by that person.

61) Which of the following methods gives the clearest assessment of the effectiveness of a training program?

62) ________ focuses on the structuring or restructuring of key components of a job.

63) ________ involves rethinking and radically redesigning business processes to achieve dramatic improvements in performance, such as cost, quality, service, or speed.

64) Orangetree tries to help employees maintain a work-life balance by providing flexible job arrangements. For instance, Alison works only on Mondays, Wednesdays, and Fridays, while Joan fills the same role on Tuesdays, Thursdays, and Saturdays. Both find the arrangement convenient, while the company gets the advantage of two workers for little more than the price of one. This arrangement is known as ________.

65) Papercraft Inc. is considering introducing a job sharing program for some departments in the company. Which of the following, if true, would weaken Papercraft's decision?

66) JEG recently evaluated its manufacturing processes and discovered that the monotonous nature of jobs was contributing to employee dissatisfaction. As manufacturing worked on an assembly-line system, each employee had to repetitively add just a single part to the product. JEG decided to form the employees into teams and have each team assemble a complete product together. This effort by JEG to make the work more interesting for its employees is known as ________.

67) ________ lists a set of qualities upon which to evaluate employees, and their level of performance on each of these items is then rated in terms of a scale typically ranging from 1 to 5.

68) Which of the following is true of graphic rating scales?

69) Which of the following is true for behaviorally anchored rating scales (BARS)?

70) Which of the following is true for 360-degree feedback?

71) A ________ is a specific instance in which the employee's behavior and performance were above or below expectations.

72) ________ compensation is pay that varies depending on specified conditions such as the general profitability of the company, revenue, or individual performance targets.

73) A(n) ________ is a system that ties some compensation to employee performance.

74) At JEG, a certain percentage of each employee's salary remains fixed, while the rest varies according to employee performance. This is an example of ________.

75) Immediately upon being promoted to store manager in a bookstore, Rachel receives details of her new compensation package: her salary is tied to store profit, and she must customize her benefit plan. This manager's pay structure is a form of ________, and her benefit plan is ________.

76) JEG requires any mid-level manager who wants to move into top management to spend three years in each of the firm's operational areas. This requirement is an example of ________.

77) ________ involve(s) the termination of groups of employees because of economic or business reasons.

78) ________ usually involve(s) the termination of an employee for criminal behavior, such as theft of company property, or for violating the company's policies, such as sharing confidential information with its competitors.

79) Janet has been a manager at N&S for the past six years. Following the retirement of her superior, Janet expected to be promoted in his place. However, a male colleague with similar qualifications and less experience was promoted instead. Janet notices that most top-level managers in N&S are male, even though a substantial percentage of the employees are female. Which of the following terms explains this scenario?

80) A hiring and training program intended to correct past inequalities for certain categories of people based on gender, race and ethnicity, age, or religion is known as a(n) ________.

81) ________ may use selection criteria regarded as discriminatory, but do not constitute employment discrimination because they have a direct and material impact on job performance and outcomes.

82) Which of the following is true for a bona fide occupational qualification?

83) Despite laws against discrimination, Disney can legally refuse to hire men with beards because the company demonstrated statistically that being clean-shaven is a ________ at Disney theme parks.

84) Which of the following is true for the Civil Rights Acts of 6 and 1?

85) Which of the following is true for the Fourteenth Amendment?

86) BEL Services is a long-time federal contractor. It was recently noticed that the company has not been implementing affirmative action policies for people with disabilities. Which of the following is BEL violating?

87) The ________ requires affirmative action in hiring women and minorities.

88) List the various methods of selecting applicants for a job.

89) What is job sharing?