Miami Dade College, Miami - MNA 2120

Chapter 7

1)is the process of influencing employees to work toward the achievement of objectives.

1. 1. Craftsmanship
   2. Leadership
   3. Internship
   4. Dealership

2.            assumes that there are distinctive physical and psychological characteristics accounting for

leadership effectiveness.

1. 1. Big Five personality theory
   2. The Ghiselli Study
   3. Leadership trait theory
   4. The executive theory

3. Which of the following did Ghiselli identify as the most important trait for effective leadership?
   1. Initiative
   2. Need for occupational achievement
   3. Decisiveness
   4. Supervisory ability

4. "I have complete confidence in you. I know you can complete this project by yourself and if you have any doubts, you can always consult me." Which quadrant of the two-dimensional leadership styles would this behavior reflect?
   1. High structure and low consideration
   2. High structure and high consideration
   3. Low structure and high consideration
   4. Low structure and low consideration

5. "I want you to word process a copy of this memo right now and then send it to the accountant." Which quadrant of the two-dimensional leadership styles would this behavior reflect?
   1. High structure and low consideration
   2. High structure and high consideration
   3. Low structure and high consideration
   4. Low structure and low consideration

6. "I'd like you to word process a copy of this memo right away. It's a progress report to C.J. You know the details and status of the project, so write it up and then give it to me and I'll co-sign it." Which quadrant of the two-dimensional leadership styles would this behavior reflect?
   1. High structure and low consideration
   2. High structure and high consideration
   3. Low structure and high consideration
   4. Low structure and low consideration

7. "Compile the reports and put it on my desk by lunch time." Which quadrant of the two- dimensional leadership styles would this behavior reflect?
   1. High structure and low consideration
   2. High structure and high consideration
   3. Low structure and high consideration
   4. Low structure and low consideration

8. "I have outlined a plan for the event. We'll have to discuss all major considerations before you can start executing the plan. I'll check the progress daily thereon." Which quadrant of the two- dimensional leadership styles would this behavior reflect?
   1. High structure and low consideration
   2. High structure and high consideration
   3. Low structure and high consideration
   4. Low structure and low consideration

9.            has low concern for both production and people.
   1. The impoverished manager
   2. The sweatshop manager
   3. The country club manager
   4. The organized-person manager

10.          has a high concern for production and a low concern for people.
    1. The impoverished manager
    2. The sweatshop manager
    3. The country club manager
    4. The organized-person manager

11.          has a high concern for people and a low concern for production.
    1. The impoverished manager
    2. The sweatshop manager
    3. The country club manager
    4. The organized-person manager

12.          has balanced, medium concern for both production and people.
    1. The impoverished manager
    2. The sweatshop manager
    3. The country club manager
    4. The organized-person manager

13.          has a high concern for both production and people.
    1. The team manager
    2. The sweatshop manager
    3. The country club manager
    4. The organized-person manager

14.           identifies the ideal leadership style as having a high concern for both production and people.
    1. Big Five personality theory
    2. Leadership Grid
    3. Servant leadership
    4. Two-dimensional leadership style

15. These supervisors push for high production and do not care about the employees. Which leadership style do they use according to the leadership grid?
    1. Sweatshop manager
    2. Organized-person manager
    3. Team manager
    4. Country club manager

16. Supervisors who show moderate efforts to get the job done while meeting employee needs use the          style according to the leadership grid.
    1. sweatshop manager
    2. organized-person manager
    3. team manager
    4. country club manager

17. "I should extend the delivery date for this project, because training the new team members will be tedious." Which of the following leadership styles is portrayed by this attitude?
    1. The country club manager
    2. The sweatshop manager
    3. The team manager
    4. The impoverished manager

18. "You have to complete all assignments before you go on leave. You may have to extend your working hours." Which of the following leadership styles does the statement reflect?
    1. The country club manager
    2. The team manager
    3. The sweatshop manager
    4. The impoverished manager

19. "You don't look well. Go home and rest. Don't worry about anything here at work. We'll take care of it." Which of the following leadership styles does the statement reflect?
    1. The sweatshop manager
    2. The organized-person manager
    3. The team manager
    4. The country club manager

20. The           assumes that the appropriate leadership style varies from situation to situation.
    1. Leadership trait theory
    2. Ghiselli study
    3. Contingency leadership theory
    4. Two-dimensional leadership model

21.           is used to determine if a person's leadership style is task- or relationship-oriented and if the situation matches the leader's style.
    1. Situational leadership
    2. Normative leadership theory
    3. Leadership Continuum
    4. Contingency leadership theory

22. Rufus, a supervisor at an automobile store, is considered friendly by his subordinates and has the authority to assign important work to high performers under his wing. But he does not chalk out clear objectives for his workers. According to Fiedler's contingency leadership theory model, which of the following leadership styles should Rufus follow in order to be a better leader?
    1. Task-oriented
    2. Relationship-oriented
    3. Power-oriented
    4. Team-oriented

23. Jeremy, a newly promoted supervisor, has been unsuccessful in getting along with his workers. He wants them to achieve targets without fail and follow all documentation procedures. Fortunately, his recommendations for employee incentives are not taken seriously. According to Fiedler's contingency leadership theory model, which of the following leadership styles should Jeremy follow in order to be a better leader?
    1. Task-oriented
    2. Relationship-oriented
    3. Power-oriented
    4. Team-oriented

24. Donovan, a senior manager, is loved by his subordinates. He delegates assignments with very clear objectives and simplified processes. However, the directors of the company have curbed his authority to reward workers who perform well. According to Fiedler's contingency leadership theory model, which of the following leadership styles would be more suitable for Donovan to follow?
    1. Power-oriented
    2. Relationship-oriented
    3. Task-oriented
    4. Team-oriented

25. "Sam, make sure you reach the office no later than 8 am tomorrow." According to the leadership continuum, which of the following leadership styles does the statement reveal?
    1. Meditative
    2. Participative
    3. Consultative
    4. Autocratic

26. "Gentlemen, I will consider all your suggestions before I decide the final strategy for this project." According to the leadership continuum, which of the following leadership behaviors is reflected in this statement?
    1. A leader who presents a tentative decision that is subject to change.
    2. A leader who defines limits and asks the group to make a decision.
    3. A leader who presents a problem, gets suggestions, and makes a decision.
    4. A leader who sells a decision.

27. "I am planning to reduce the duration of lunch break by ten minutes. Does anyone have any objection to this policy?" According to the leadership continuum, this is an example of a leadership style where:
    1. a leader sells a decision.
    2. a leader presents ideas and invites questions.
    3. a leader makes a decision and announces it.
    4. a leader presents a tentative decision that is subject to change.

28. "These are the two projects which I think need your expertise. Which one would you choose to work on first?" According to the leadership continuum, this is an example of a leadership style where:
    1. the leader lets employees make a decision within set limits.
    2. the leader presents ideas and invites questions.
    3. the leader makes a decision and announces it.
    4. the leader presents a tentative decision that is subject to change.

29. The            identifies seven leadership styles based on the use of boss-centered versus employeecentered leadership.
    1. situational leadership theory
    2. normative leadership theory
    3. leadership continuum
    4. contingency leadership theory

30.           is a decision-tree model that enables the user to select from five leadership styles the one that is appropriate for the situation.
    1. Situational leadership
    2. Normative leadership theory
    3. Leadership continuum
    4. Contingency leadership theory

31. In which of the following Vroom's leadership styles does the group make the decision?
    1. Delegate
    2. Facilitate
    3. Consult group
    4. Decide

32. Which of the following is a model for selecting from four leadership styles the one that matches the employees' maturity level in a given circumstance?
    1. Normative leadership theory
    2. Situational leadership
    3. Leadership Continuum
    4. Contingency leadership theory

33. Which of the following according to Hersey and Blanchard denotes a telling leadership style?
    1. High relationship, low task
    2. High task, high relationship
    3. High task, low relationship
    4. Low relationship, low task

34. Which of the following denotes a delegating leadership style?
    1. High relationship, low task
    2. High task, high relationship
    3. High task, low relationship
    4. Low relationship, low task

35. Which of the following denotes a participating leadership style?
    1. High relationship, low task
    2. High task, high relationship
    3. High task, low relationship
    4. Low relationship, low task

36. Which of the following denotes a selling leadership style?
    1. High relationship, low task
    2. High task, high relationship
    3. High task, low relationship
    4. Low relationship, low task

37.A leader uses a telling style when his followers' maturity level is:

1. high.
2. moderate to low.
3. low.
4. moderate to high.

38.A leader uses a selling style when his followers' maturity level is:

1. high.
2. moderate to high.
3. low.
4. moderate to low.

39. A leader uses a participating style when his followers' maturity level is:
    1. high.
    2. moderate to high.
    3. low.
    4. moderate to low.

40.A leader uses a delegating style when his followers' maturity level is:

1. high.
2. moderate to high.
3. low.
4. moderate to low

41.A(n)            supervisory style involves high-directive-low-supportive behavior and is appropriate when interacting with low-capability employees.

1. consultative
2. autocratic
3. participative
4. laissez-faire

42. The                style involves high-directive-high-supportive behavior and is appropriate when interacting with moderate-capability employees.
    1. autocratic
    2. consultative
    3. participative
    4. laissez-faire

43.A manager who focuses on end results, lets employees do tasks their own way, spends limited time overseeing their performance, and makes decisions in tandem with employees has a(n)

           supervisory style.

1. autocratic
2. consultative
3. participative
4. laissez-faire

44. The                 style entails low-directive-low-supportive behavior and is appropriate when interacting with outstanding employees.
    1. autocratic
    2. consultative
    3. participative
    4. laissez-faire
45. In which of the following situations would a participative supervisory style be used?
    1. Employees unable and/or unwilling to complete a task without direction
    2. Motivated employees with moderate ability
    3. Employees high in ability but lacking self-confidence or motivation
    4. Very capable and highly motivated employees

46. You've been promoted from being an employee in one department to becoming the supervisor in another. The supervisor you are replacing did not succeed in getting much work done because he let employees make ongoing decisions. Production declined in recent months and that is why you got the job. As a situational manager, which management style should you use?
    1. Autocratic
    2. Consultative
    3. Participative
    4. Laissez-faire

47. As a supervisor, you want to improve performance in your department. You give specific instructions, telling employees what the task is and when, where, and how to perform it, as well as overseeing performance at all major stages through completion. Although you already have ideas covering broad areas, you are open to suggestions from employees, however you have the final say. Which management style is being used here?
    1. Autocratic
    2. Consultative
    3. Participative
    4. Laissez-faire

48. As a supervisor, you spend little time telling employees what to do and most of the time encouraging them to do a good job. However, at the present time your employees have fallen behind schedule on an important project, which is due soon. As a situational manager, which management style should you use?
    1. Autocratic
    2. Participative
    3. Consultative
    4. Laissez-faire

49. You are considering delegating a new task to one of your best employees, Pete. However, Pete is hesitant to take on the new assignment. You are confident he can do it on his own. As a situational manager, which would be the best management style to use?
    1. Autocratic
    2. Laissez-faire
    3. Consultative
    4. Participative

50. Clarity and routine; invariant methodology; and intrinsic satisfaction are characteristics of

            , which may substitute for management.

1. 1. leadership
   2. subordinates
   3. organization
   4. task