Homework answers / question archive / Instructions: You are required to participate meaningfully in all course discussions

Instructions: You are required to participate meaningfully in all course discussions

Management

Share With

Instructions:

• You are required to participate meaningfully in all course discussions.
• Limit your comments to 200 words.
• No Plagiarism 
• Answer both scenarios "Engaged and Disengaged."

DESCRIBE YOUR EXPERIENCES WITH ENGAGED EMPLOYEES

Everyone has likely had some experience with a customer service representative who was engaged and, unfortunately, with at least one who was disengaged. Reflect on those experiences as you create a post in which you respond to the following questions:

1. Without naming the company, Describe a time when you interacted with an ENGAGED employee. When you interacted with an engaged customer service representative. 

• How did it make you feel about the brand? 
• What did the person do that demonstrated engagement? 
• How did it feel when you walked away from the experience?

2. Without naming the company, Describe a time when you interacted with a DISENGAGED employee. When you interacted with a disengaged customer service representative, 

• How did it make you feel about the brand?
• What did the person do that demonstrated DISENGAGEMENT?  
• How did it feel when you walked away from the experience?
• How were the two interactions different? 
• How did they influence your choices as a consumer or customer?