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Homework answers / question archive / 1) Read through the following short scripts and create two process charts to document “Client Registration” process and “Make Appointment” Process using MS Visio BPMN template

1) Read through the following short scripts and create two process charts to document “Client Registration” process and “Make Appointment” Process using MS Visio BPMN template

Business

1) Read through the following short scripts and create two process charts to document “Client Registration” process and “Make Appointment” Process using MS Visio BPMN template. If you can’t use Visio, Word/PowerPoint is fine. You can also hand-draw and insert picture. Remember, you don’t need to judge whether the process is good or not, or to suggest any improvement at this stage. Your job at this stage is to accurately document the processes so the whole team can review and suggest improvements. You don’t need to create swimlane frame for this either.

System Analyst (SA): “Thank you for taking the time to meet with me and review some of the details of the processes.”

Business Owner (BO): “You are welcome! I know how critical the users’ input is to the success of my future systems. So I should thank you to taking my input seriously.”

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SA: “Wonderful! I know you are a busy man too. Let me just get started by asking you to describe the client registering process you mentioned during our last interview.”

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BO: “Sure. Normally when a client calls in, my receptionist will first ask for some basic contact information. Then she will check our client database to see whether the client is already in the database. If the client is in the database, then we ask to verify their contact information and see whether the info we have is still up-to date. We will update the info if needed. If the client is new, we will ask for the contact info and add the client into our database to complete the registration process.”

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SA: “Well-noted. Very clear. Thank you! I will create a Process Chart to visualize this process so our designers can take it to the next step. Will you be willing to review the chart when I am done?”

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BO: “Absolutely. I will make time to do it and make sure we have everything correct before the next steps.”

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SA: “Can you also clarify how the client can make appointments with a coach?”

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BO: “Sure. We actually have a website for my clients to do that. I am thinking of making a mobile app version too. So when the clients visit our website, and click coaches tab, they will see a list of the coaches with their photos and short bios. Those info was saved in our coach database and pulled instantly. Then the client can click on the name of a specific coach to view their availabilities, which were also pulled from the same database. If the availability matches the client’s need, the client can click on the date and time, then confirm the appointment. A confirmation email will be sent to the client with appointment date/time and the coach’s name. If availability does not work, the client can select to go back to the coaches page to select other coaches to view availabilities.”

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SA: “Great! I think I got those two processes clear now. I will email you to schedule our next appointment if I have any more questions or to review and confirm my process model. Thank you so much for your time!”

2.

  • Review the WBS for the project “Mobile Pizza” below and the dependencies among the tasks. Then create project Gantt Chart with scheduling. Add resources (workers and their costs to the task. Display the total cost sheet. (Video guide available)
  • Read the Ethics Guide: “Engineered Slowdown” on page 462 and answer the discussion questions 1~4.

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Dependencies:

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  • Task 1.1.1 and 1.1.2 can start simultaneously,
  • Task 1.2 cannot start until tasks 1.1.1 and 1.1.2 are finished, and
  • Task 1.3 cannot start until task 1.2 is complete

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Worker cost info

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Name

Hourly Charge

Jennifer

$20 / hr

John

$30 / hr

Jacky

$18 / hr

Jason

$23.5 / hr

Judy

$35 / hr

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Task resource table:

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Tasks

Worker(s) and involvement

1.1.1

Jennifer 100%

1.1.2

Jason (50%), Jacky (50%)

1.2

John (100%)

1.3

Jacky (70%), Judy (15%), Jennifer (50%)

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Add all the info above to MS Project. Then view the cost info and the network diagram to identify critical path.

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Change task 1.1.1 to 100% complete. View the change of cost info view.

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Then change task 1.1.1 completion to 4 days (instead of 2 days). View the change of schedule, critical path, and total cost. Paste your final Gantt Chart, network diagram, and total cost sheet below.

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<PASTE YOUR FINAL GANTT CHART HERE>

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<PASTE YOUR FINAL NETWORK DIAGRAM HERE>

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<PASTE YOUR FINAL COST SHEET HERE>

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