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Based on the example above, in which you analyze the conflict management strategy chosen by the receptionist, the communication climate, and the defensive behavior exhibited

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Based on the example above, in which you analyze the conflict management strategy chosen by the receptionist, the communication climate, and the defensive behavior exhibited. Also discuss which supportive communication climate behavior would be best implemented in this example as a replacement and explain why. Finally, re-write the script and consider diverse perspectives on the situation. Remember to utilize in-text citations and a works cited at the end to support your work