Various Rationales to TQM Approach

TQM in all its glory requires a special dedication from the management of an organization to make a successful shift from the traditional approach. The previous approach to quality management did not create room for evolvement and hence become outdated, organization become aware of these changes and TQM settled their concerns as it addressed the new changes. According to Ruggieri (2007), various rationales are considered when a company is transitioning from the traditional approach to TQM, they include Quality improvement culture, Continuous improvement in process, effective control, focus on customer needs and commitment from employees.

The culture of any organization is crucial when adopting TQM since it needs to be modernized on a continuous basis to motivate and encourage employee feedback. The greatest asset of any organization can determine its success and their engagement on issues that require improvement of services or product will led to successful change of TQM approach. Continuous improvement in process or kaizen factor enables organization to constantly improve its different aspects like procedures, policies and controls. The improvement of these aspects will change the overall state of the company and meets its customer needs.

Customer are the center of attention of any organization and the improvement of products should be focused to meet their needs (Ruggieri, 2007). In todays competitive market, consumers shift to companies that offer goods with minimum defects and organizations that have long term survival objectives should consider customer needs when shifting from traditional to TQM approach. Additionally, its essential to monitor and measure the performance of the business. TQM can enable this by confirming the number of returns the organization receives from customers and how the returns are addressed. Improvements are scheduled on the affected products and proper documentation is maintained to avoid similar defects in future. This rationale forces to adopt TQM because it advocates for the same and increases returns in the long run.

In conclusion, the amalgamation of TQM in any organization requires different consideration but Quality improvement culture, Continuous improvement in process, effective control, focus on customer needs and commitment from employees are the basic rationale any company would consider in shifting from the traditional approach to TQM.