Humber College

HRM 5008

Chapter 9 Pop Quiz

1)Timmy is very popular among his coworkers because he tries to balance the needs of others with those of his own to reach solutions when a conflict arises between them. This conflict management strategy is known as

1. 1. yielding.
   2. compromising.
   3. avoiding.
   4. forcing.
   5. problem solving.

2. Within the five identified conflict management strategies, imposing one's will is termed
   1. yielding.
   2. forcing.
   3. problem solving.
   4. avoiding.
   5. compromising.

3. When working on a team, Angela is effective, even though she often expresses disagreement with the perspectives and judgments of her peers regarding various tasks that they are discussing. This is an example of
   1. functional conflict.
   2. forcing conflict.
   3. cognitive conflict.
   4. destructive conflict.
   5. affective conflict.

4. Will is very adept at resolving conflicts among his staff by playing down the differences with respect to a given issue while emphasizing the common interests of both parties. This conflict management strategy is called
   1. compromising.
   2. developing subordinate goals.
   3. smoothing.
   4. problem solving.
   5. avoidance.

5. A process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about is called
   1. power.
   2. negotiation.
   3. politics.
   4. conflict.
   5. consideration.

6. Candice is great at resolving conflict among her staff members. Her usual approach is to try to reach an agreement that completely satisfies the aspirations of both people who are involved in the conflict. This is an example of
   1. forcing.
   2. yielding.
   3. avoiding.
   4. compromising.
   5. problem solving.

7. The production department at RLM Inc. is always in conflict with the sales department because the former accuses the latter of promising delivery dates to customers that are unrealistic. The source of conflict in this example is
   1. personalities.
   2. management.
   3. tasks.
   4. structure.
   5. communication.

8. When Antonio gets into a disagreement with co-workers, he often intimidates them with physical gestures and by pushing them. On the conflict intensity continuum, Antonio's behaviour would be closest to
   1. personality conflict.
   2. functional conflict.
   3. affective conflict.
   4. annihilatory conflict.
   5. task conflict.

9. Terry is known the provoke arguments, and while some people don't like her for that reason, most would admit that her confrontational style improves the performance of the group. This is an example of
   1. destructive conflict.
   2. negotiation conflict.
   3. dysfunctional conflict.
   4. functional conflict.
   5. forcing conflict.

10. Raffi is a good worker, but in a group setting, he often resorts to personal attacks on other workers who disagree with his point of view on a given issue. This is an example of
    1. affective conflict.
    2. functional conflict.
    3. forcing conflict.
    4. destructive conflict.
    5. cognitive conflict.