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Homework answers / question archive / 1) Which of the following is not generally regarded as a “common” reason why clients become angered?             a

1) Which of the following is not generally regarded as a “common” reason why clients become angered?             a


1) Which of the following is not generally regarded as a “common” reason why clients become angered?

            a.         They have a history of feeling marginalized

            b.         Confusion

            c.         Psychopathology

            d.         The need for attention


2. Disarming anger is a vital component in establishing ____________ and in allowing the practice of ____________.

            a.         Rapport | empathy

            b.         Dialogue | sympathy

            c.         Understanding | communication

            d.         Rapport | anger management


3. Counselors who start out with the assumption that they will receive no trouble from a client are setting themselves up for:

            a.         Failure

            b.         A trap

            c.         Disappointment

            d.         Exhaustion


4. Which of the following is not one of the recommended four steps in disarming anger?

            a.         Being appreciative

            b.         Finding common ground

c.         Cutting off the counselee and redirecting him or her to a more relevant or relaxed topic

            d.         Asking for more information


5. Focusing on a solution in order to disarm anger is best described as being:

            a.         Conciliatory

            b.         Reciprocal

            c.         Collaborative

            d.         Negotiated


6. When a client is angry, the counselor must delineate between fact finding and “grilling.” Grilling has the potential to be construed as:

            a.         An attempt to prove the client wrong

            b.         An attempt to confuse the client

            c.         A me-vs.-you approach

            d.         An attempt to demean the client



7. A recommended tool for disarming anger associated with discharged agency clients is:

            a.         A follow-up phone call

            b.         A follow-up questionnaire

            c.         An open-door policy

            d.         Better communication from the outset


8. Which of the following is not considered an appropriate means of disarming an angry client and defusing his or her angry outburst?

            a.         Maintaining a calm even tone of voice

            b.         Relaxed movement

            c.         Reflective listening

            d.         Calling a time out—a period of cooling off


9. Reacting with an authoritative tone to a situation in which a client’s anger appears on the verge of escalating can:

            a.         Demonstrate to the client that you are in charge

            b.         Show that you are not going to allow the anger/outburst to continue

            c.         Fuel an already volatile situation

            d.         Unwittingly demonstrate to the client that you are helpless


10. A client in a group setting is becoming more and more angry. You sense a palpable feeling that a violent outburst may be ready to occur, a situation that might present danger to others. The first and most critical step is:

            a.         Calling security or the police

            b.         Securing the safety of others

            c.         Utilizing reflective listening

            d.         Responding in a calm tone of voice


11. Because change does not happen quickly, it is better viewed as:

            a.         A stage

            b.         A process

            c.         The responsibility of the client

            d.         An undertaking for higher functioning clients


12. A person may find that he cannot sustain the new behavior or way of being over a long period of time. This is known as:

            a.         Shame

            b.         Doubt

            c.         Relapse

            d.         Motivation







13. Which of the following is not an appropriate example of “change-talk”?

            a.         “How might we, together, achieve your goal of managing your anger?”

            b.         “How might your life be different if you were able to defuse your anger more effectively?”

            c.         “What do you think is preventing you from managing your anger?”

            d.         “What have you tried in the past to reduce your anger that you’ve found to be beneficial?”


14. It is suggested that when people see or perceive discrepancies between their expectations and reality, the response is one of:

            a.         Dissonance

            b.         Ambivalence

            c.         Anger

            d.         Ostracism


15. When a client speaks openly about his or her ambivalence, it should be obvious that:

            a.         You have hit a roadblock.

            b.         Your path, until now, has been counterproductive.

            c.         It is time for you as the counselor to take control and lead more effectively.

            d.         Something positive and therapeutic has happened.


16. Reflective listening is best used:

            a.         After each individual probing question

            b.         At the end of a series of probing questions

            c.         When the client cues that he or she has something constructive to add

            d.         Only when you sense it is vital for the client to “re-hear” what he or she has said


17. The information included in Step 1, at the top of the form, is:

            a.         Person’s name, DOB, your name

            b.         Person’s name, sex, DOB, address, your name

            c.         Person’s name, sex, DOB, address

            d.         Person’s name, DOB, sex, address, type of referral, your name


18. When recording the “chief complaint,” the person conducting the intake should:

            a.         Strive to be concise yet accurate

            b.         Go into as much detail as possible; the details of the complaint can be “whittled down” later

            c.         Describe the reasons in generalities

            d.         Include all relevant background information







19. Which of the following is an appropriate description of the mood of a client undergoing intake?

            a.         Mark expressed feelings of hopelessness; however after speaking with me, he seemed as if an initial weight had been lifted from his shoulders.

            b.         Mark initially cried inconsolably, stating he believed he was the only person in the world with such a problem.

            c.         Mark reports that he has been episodically depressed since his mother passed away last year.

            d.         Mark, a court-referred client, expressed hostility and anger.


20. While assessing the mood of the person undergoing a phone intake, it is essential to concurrently, if applicable, assess and record information regarding:

            a.         Risks of harm to self and/or others

            b.         Intonation of voice

            c.         Intonation of voice

            d.         Motivation


Short Answer


21. Name two reasons why a client might be angry.


22. The client is angry and shouting in a room full of other clients who are eating lunch.  The worker ignores the client, loudly clears the room of all the other clients in a breathless manner, yells at the shouting client, “We know what we’re doing here!  We know what is best for you!  Don’t you dare come in here and yell at me!”   List at least 4 things the worker did wrong.


23. Name the 5 stages of change.


24. In ch 12, the author states who is responsible for change?


25. Name 2 symptoms of a discouraged client.


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