University of North Carolina, Wilmington

MANAGEMENT 350

CHAPTER 9

1)_refers to the design and application of formal systems in an organization to assure the effective and efficient use of human talent to accomplish organizational goals.

2. One of the major concerns of employees who work in HRM is to develop human capital. What is one of the best ways a manager can develop human capital?

3. Elements of the new social contract include a focus on the worker's future employability, as well as on the worker's sense of personal responsibility.

4. Darius works for a technology company that has recently had to outsource some jobs because of a competitive market and less than ideal economy. Consequently, leaders at the company are considering laying off employees, but also want them to continue to stay connected to the

company. Identify the strategy that best illustrates that company leaders are committed to the new social contract.

5. Temporary workers, contract employees, or leased employees are all examples of                                 workers.

6. Stagecoach is the name of a company that operates bus and rail services in the United Kingdom. Which of the following is an external factor that could influence work forecasting for Stagecoach?

7. A                          is a process that uses multiple raters, including self-rating, to assess employee performance and guide development.

8. Myra's company recently decided that in order to cut costs, they needed to change their compensation structure. Currently, full-time staff persons are paid a salary biweekly and are given a bonus every year. The company president wants to continue paying biweekly salaries but also wants to figure out a different structure for paying bonuses. What can the president implement to better manage his company?

9. Which federal regulation requires continued health insurance coverage (paid by employee) following termination?

10. Sadia recently submitted a resume and cover letter to a small marketing firm and is invited for an interview. At her interview; however, the company representative is short with her and does not give her ample time to respond to his questions. Sadia suspects that she is being discriminated against because she is Muslim and is wearing a hijab. Which of the following laws will protect Sadia in the event she decides to press charges against the firm?

11. Cabinets and Bins is a new storage furniture company that is in the process of recruiting staff. The CEO of the company wants to market his company as an environment that is highly creative and encourages staff to think critically. How can the CEO attract and recruit the right kind of workers?

12. Suppose that after forecasting the needs of the company, the president and human resource managers at Stagecoach decide to restructure the organization and to develop two high-level positions: one to oversee marketing and the other to oversee the expansion of the company in