University of Southern Mississippi

MANAGEMENT 300

1)A technology cycle occurs whenever there are major advances or changes in the                                       in a field or discipline.

2. The General Electric Workout is a special kind of activity-oriented change.

3. During the latter half of the last decade, flat-screen television sets were gradually replaced by

LED television sets; the LED televisions became the new market standard. The latter is an example of a  .

4. In the                  stage of organizational decline, a new CEO may be brought in to oversee the

closing of stores, offices, and manufacturing facilities, the final layoff of managers and employees, and the sale of assets.

5. Which of the following statements about resistance to change is true?

6. When an automobile manufacturer learned that it took longer than any other manufacturer to

assemble a vehicle, it purchased newer, more flexible manufacturing systems to replace its older ones. Which stage of the technology cycle is illustrated in the scenario?

7. Parkline is a popular brand of formal wear. The company decided on a new marketing

strategy that actually involved its target audience participating in the campaign. This included an online virtual reality game that was highly popular among the audience, bringing the brand mass attention. Following this, their sales skyrocketed. This is an example of                                    .

8. Which of the following is one of the sources of resistance to change?
9. Declaring victory too soon is one of the mistakes managers often make in the refreezing

stage of change.

10. Which of the following is one of the three steps in the basic process of managing

organizational change outlined by Kurt Lewin?

11. In the context of managing change,                      forces support the status quo.
12. Resistance to change usually results from organizational factors: such as the absence of

promotion guidelines, bonuses, and praise.

13. In                 , the old technology and several different new technologies fight to establish a new

technological standard or dominant design.

14. Which of the following statements about resistance to change is true?
15. The typical S-curve pattern of innovation indicates that both early and late in the technology

cycle, increased effort (i.e., money, research and development) brings only small improvements in technological performance.

16. During the last decade, there was an increase in sales in CDs, DVDs, pen drives, and portable

hard discs, as people sought to replace their obsolete floppy discs. In terms of the technology cycle, this is an example of     .

17. What works well when managing innovation after technological discontinuities also works

well when managing innovation during periods of incremental change.

18. A(n)                 is the individual who is formally in charge of guiding a change effort.
19. The General Electric workout is a special kind of                       .
20. The                   approach to innovation assumes that innovation is occurring within a highly

uncertain environment.

21. Creativity was needed to improve efficiency without raising costs at an automobile maker. Over the

22. In the              stage of organizational decline, cutbacks and layoffs will have reduced the level of talent among employees.
23. When incremental improvements are made to a dominant technological design such that the improved version of the technology is fully backward compatible with the older version,     is said to have occurred.
24. It is appropriate to use a(n)   approach to manage innovation in more certain environments, in which the goals are lower costs and incremental improvements in the performance and function of an existing technological design.
25. TRUE OR FLASE: According to Kurt Lewin, managing organizational change is a simple process that requires organizational dialogue, change intervention, and reformatting.
26. TRUE OR FALSE: Resistance to change usually results from organizational factors: such as the absence of promotion guidelines, bonuses, and praise.
27. In the              stage of organizational decline, managers typically assume that if they just run a tighter ship, company performance will return to previous levels.

market share, management will announce belt-tightening plans designed to cut costs, increase efficiency, and restore profits.

28. Which of the following methods for managing resistance to change should only be used as a last resort or under crisis conditions?
29. In the context of organizational development interventions, the purpose of interventions is to change the character and performance of an organization, business unit, or department.

30. Which of the following is an aspect of the experiential approach to learning?
31. TRUE OR FALSE: A creative work environment requires organizational encouragement and supervisory encouragement as well as work group encouragement.
32. The                  approach to innovation assumes that innovation is occurring within a highly uncertain environment.
33. Which of the following methods for managing resistance to change should only be used as a last resort or under crisis conditions?
34. When significant improvements in performance can only be gained through radical new designs or new performance-enhancing materials, it is likely that a company is                in the S-curve pattern of innovation.
35. Creativity was needed to improve efficiency without raising costs at an automobile maker. Over the last few years, the company has successfully implemented a creative engineering program that allows its plants to produce more than one type of car from the same assembly line. This successful change to a flexible manufacturing system is an example of   .
36. Which of the following is NOT a part of the experiential approach to innovation?
37. Stellar Mobiles was a popular mobile phone brand. However, when its competitors began switching to smartphones, Stellar realized that it too needed to change in order to survive in the market, and it quickly started developing smartphones. In other words, Stellar Mobiles entered the   stage of the technology cycle.