Liberty University

BUSI 300

1)The_requires that a credit applicant be notified of the credit decision within 30 calendar days following application.

2. To give a routine claim the emphasis it deserves, the message must:

3. A reply to a request for credit information:

4. When refusing a request for a favor, the writer should:

5. When wiki writing, use the first-person blogging style as wikis are typically the place for personal opinion and analysis.

6. Which of the following makes a routine request poor?

7. In the context of adjustment messages,    refers to a discussion of goods or services already bought.

8. Identify a true statement about channel selection.

9. Which of the following is a difference between routine claims and persuasive claims?

1. 1. refers to statements made about related merchandise or service.

10. For an order that cannot be filled quickly and precisely, companies must not send an acknowledgment message.

11. Which of the following statements is true of text messaging?

12. Companies are not authorized to monitor the electronic mail of an employee.

13. In the context of crisis in organizations, victim crisis includes natural disasters, workplace violence, product tampering, and rumors.

14. Undeliverable email messages are delivered to a mail administrator.

15. Which of the following is a feature of the deductive organizational pattern?

16. The principles for preparing memorandums are similar to the principles involved in preparing:

17. Which of the following is true of form messages?

1. 1. is particularly well suited to text messaging because the names of the numbers are also close to the sounds of certain words.

1. 2. is a popular software program that lets participants share what's on their personal computer with the entire group, including PowerPoint slides, data summaries, and written reports.

18. Who among the following individuals follows good practice when sending a good-news message?

19. In the context of conveying bad-news messages,      carries a level of discomfort and the potential for escalation of emotion.

20. When providing credit information, there is an ethical and legal obligation involved.

21. A form message is a document that indicates an order has been received and is being processed.

22. An employer must have either a warrant or an employee's permission to view messages stored by someone other than the employer.

23. When a message contains a request that must be refused and another that is being answered favorably, the refusal must always be stated first.

24. Sales promotional material must never be included in a bad-news message.

25. On a website, users can more quickly scan items in rows rather than columns.

26. The reasons section of a bad-news message need not emphasize how the audience will benefit from the decision.

27. A deleted message cannot be resurrected.

28. Using the deductive outline helps subordinate the refusal in a bad-news message so that the reasons get the deserved emphasis.

29. To avoid the legal perils of electronic communications, employees must be taught to:

1. 1. is effective when sending a single message to several recipients and when needing to communicate 24 hours a day, 365 days a year.

30. Data mining is difficult to judge in terms of its ethicality.

31. Which of the following is true of a thank-you message?

32. In a bad-news message, placing the refusal in the first sentence can be justified if the message:

33. Which of the following is true of effective routine requests?

34. Email is the most effective channel for communicating negative organizational news.

35. Identify a true statement about the legal requirements governing electronic messages.