Marshall University - MGT 420

1)This force determines what people will do and how long they will continue doing it.

2. This principle suggests that when people can’t meet a need at a particular level, they try to meet a need at a lower level.

3. This term refers to a person’s belief that if he or she works hard, he or she will be successful on the job.

4. This term refers specifically to the process of changing behavior, using techniques such as positive reinforcement and punishment.

5. In this approach, employees take on tasks that give them increased responsibilities and opportunities for growth.

6. This occurs when someone sees someone else get rewarded or punished for a behavior and increases or decreases his or her own behavior accordingly.

7. This type of reward comes from an outside source.

8. According to Herzberg, these factors, such as recognition and opportunity for growth, satisfy employees when they are present, but when they are absent, employees have neutral levels of satisfaction.

9. This theory says that employees are most motivated and have the best perceptions of their job when they are doing work that significantly helps them to achieve goals.

10. Also known as a “reward,” this technique increases the likelihood of a behavior occurring again.

11. This term refers to the process of motivating people by restructuring their jobs.

12. This is the workforce of the future—employees who are actively engaged in and passionate about their work, who are excited about learning and moving themselves and their companies forward.

13. These theories focus on what motivates people.

14. This content theory, developed by Maslow, suggests that people have five levels of needs and that they satisfy these needs in order.

15. This theory suggests that people are motivated when they have difficult, but attainable, goals.

16. This technique “rewards” a behavior by making something bad stop happening.

17. This model of motivation suggests that employees are more motivated when they do different things on the job, have a complete piece of work to do, have meaningful work to do, make their own decisions about how to do their work, and receive feedback on the work they have done.

18. In order for this to occur, managers must create an environment in which each person can contribute according to his or her own unique skills.

19. Gina, your manager, wants everyone to like her, so she brings lunch for everyone in the office on Fridays.

20. As secretary of state, Hillary Clinton wanted to change the behavior of nations. Her bid for president of the United States in 2008 was based in part on her desire to lead others.

21. When mangers offer high-performing employees promotions for a job well done, they are attempting to satisfy relatedness needs

22. Content or needs theories of motivation suggest that people will not be motivated to work if they are not rewarded with something they want.

23. According to Maslow’s hierarchy of needs theory, employees who are motivated by the recognition they get when they are awarded a company ski trip have esteem needs. According to Alderfer’s ERG theory, employees who are motivated by supermarket food vouchers because they are hungry have_________

24. According to Maslow’s hierarchy of needs theory, the Adecco plan for motivating employees by providing food vouchers will not work with employees who were previously motivated by recognition. This is because:

25. Arturo, a Nordstrom sales associate, is determined to sell the most shoes and make the highest commission in the department.

26. When a student asked a question, Professor Smith said, “I’m in charge of this classroom. You’ll ask questions when I permit you to!”

27. According to Maslow, most employees have unmet physiology needs.

28. In McClelland’s acquired needs model, the need for achievement is essentially the same thing as Maslow’s esteem needs.

29. Donald Trump has to be in charge. When his assistant Carolyn started doing interviews and even writing a book about management, he fired her.

30. In the late 1800s, Sears and Roebuck started setting aside shares of stock for their employees’ pension plans. This enabled employees to share in company profits.

31. Last week, Carly got a $50 “Bravo” award from her company for helping a new employee learn how to use the corporate time-keeping system.

32. Cayleigh is a single mother who runs a machine that bags lettuce for a large agricultural conglomerate. Cayleigh comes to work every day at 10 AM and gets off at 6 PM. Her coworker, Renita, has dance lessons at 5 PM, so she comes to work at 8 AM and gets off at 4 PM. Both women are satisfied with their schedules and are happy that their