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Homework answers / question archive / Course: EAC594NBL – Winter 2021                                                             Assignment 3: Professional Email                                                          Total Value of Assignment 3: 10% of course grade                          The assignment: You will invent a business project and a client (i

Course: EAC594NBL – Winter 2021                                                             Assignment 3: Professional Email                                                          Total Value of Assignment 3: 10% of course grade                          The assignment: You will invent a business project and a client (i

Writing

Course: EAC594NBL – Winter 2021                                                            

Assignment 3: Professional Email                                                         

Total Value of Assignment 3: 10% of course grade                         

The assignment: You will invent a business project and a client (i.e. an internal project sponsor or an external client).  This client is patiently expecting a project update from your team.  Unfortunately, something has gone wrong with the project, resulting in either: a significant delay; a quality failure; or, an increase in the project cost. You have to write a professional email to the client to communicate 1) this negative update, 2) the impact of the update on the wider project, and 3) the recommended next steps that you would advise the client to follow, in order to remedy this situation.  Grading Rubric for Assignment 3

Line Item

Max Value

No value 

Partial Value 

Full Value

Email Subject Line 

1%

Does not have a professional subject line

Has a subject line, but does not adequately inform the client about the content of email

Has a subject that adequately informs the client about the content of email

Email Style,

Context and

Tone

2%

Does not state the client’s context anywhere in the email, or uses an inappropriate tone

States the client’s context, but does not adequately adjust tone to address that context

States the client’s context, and customizes the tone to address the client’s needs

Spelling,

Grammar and

Punctuation 

3%

6 or more errors

3-5 errors

Up to 2 errors

Corporate Template

1%

Confusing formatting, including inconsistent font size

Generally consistent formatting, but does not use sections/ subheadings

Perfectly consistent formatting, sections/ subheadings are used effectively

Strategic Analysis 

3%

Does not coherently articulate at least two of the following: 1) the update, 2) the impact, and 3) the

recommended next

steps for the client

Coherently articulates two of the following: 1) update, 2) the

impact, and 3) the

recommended next

steps for the client

Coherently articulates the 1) update, 2) the

impact, and 3) the

recommended next

steps for the client

 

Definitions

Update: What happened? What is the change with the project?

Impact: Why does this change matter? How does this change affect the success of the larger project?

Recommended Next Steps: What would you recommend that the client should do in order to reduce the negative consequences of the change? 

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