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1) What impressions of the travel agency did you have as a result of your initial phone call?   2

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1) What impressions of the travel agency did you have as a result of your initial phone call?

2. How did your office visit affect you?

3. What will you tell Marsha and Connie about employee professionalism?

4. What customer needs are being overlooked in this scenario?

5. In what ways can this situation be improved?