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1)What seems to be happening here? Does Abeyola have any legitimate complaints? If so, what are they?   What steps or process can you use to clarify understanding?     What cultural differences might be involved in this scenario?  

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1)What seems to be happening here? Does Abeyola have any legitimate complaints? If so, what are they?

2. What steps or process can you use to clarify understanding?

3. What cultural differences might be involved in this scenario?