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1)What are some things you can do as a customer service professional to project a positive image to the customer? What element(s) of the interpersonal communications model do you believe are the most important in a customer service environment? Explain
1)What are some things you can do as a customer service professional to project a positive image to the customer?
- What element(s) of the interpersonal communications model do you believe are the most important in a customer service environment? Explain.
- What are some strategies to use in order to avoid words or phrases that may negatively affect your relationship with your customer?
- What are some tips outlined in this chapter for ensuring effective customer interactions?
- What is feedback?
- How can verbal feedback affect customer encounters?
- Give some examples of nonverbal feedback and explain how they complement the verbal message and how they can affect customer interactions.
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- List at least five tips for providing positive feedback
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