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Homework answers / question archive / HS3350 Case Study: The Norris Family Introduction The Wright-Manor School District (WMSD) is the largest public school district in the state

HS3350 Case Study: The Norris Family Introduction The Wright-Manor School District (WMSD) is the largest public school district in the state



Case Study: The Norris Family


The Wright-Manor School District (WMSD) is the largest public school district in the state. It covers an area consisting of 3 large suburbs of a major metropolitan area. Approximately 60% of the students in the district are from a lower socioeconomic status and require resources and support from local Human Services agencies. You work as a Family Advocate within the school district. It is your responsibility to work directly with children and their families that are referred to you by the school staff. Your duties include assessing needs, designing plans to meet these needs, making referrals, and case management. Your cases involve working with clients who are dealing with issues related to immigration, poverty, and behavioral and health-related issues.


Maya’s History


Maya Norris is a six-year-old African American female in Kindergarten. She began attending WMSD mid-way through the school year and has exhibited behavioral issues such as fighting with her peers, poor social skills, and inappropriate behaviors. She lives in a single-parent, female, African American home and has two older siblings, Chanelle Norris, a 12-year-old female and Robert Norris, a nine-year-old male. Maya’s mother, Denise Norris, works at a local pancake house as a server. The family has recently moved into the district from out of state due to a low-income housing opportunity provided through a local church.


The Referral


Maya’s Kindergarten teacher, Ms. Evans, contacts you regarding Maya. Ms. Evans says she has initiated numerous conversations with Maya’s mom, Denise, since Maya joined her classroom two months ago. She has left phone messages, sent letters home with Maya via the postal service but has not been able to communicate her concerns to Denise. Ms. Evans mentions that Maya often comes to school disheveled, hungry, and with poor hygiene. Maya has stated several times that her mom “beats” her when she gets in trouble, and Ms. Evans feels the family could benefit from Human Services.


Referral Information


After looking into Maya’s siblings, you learn that Chanelle has been disciplined for truancy and fighting in school. Chanelle’s sixth grade teacher, Mr. Jameson, voices concerns regarding Chanelle’s lacking attention span and low academic skills. Mr. Jameson has also attempted to contact Chanelle’s mom with no response. Maya’s brother, Robert, is in the third grade and his teacher, Mr. Lee, has not had any real issues with him. Mr. Lee says Robert is a very shy, quiet boy, keeping to himself most of the time and needing extra encouragement to participate in class. Robert’s school work is average and his attendance is fairly regular.


Working within a public school district gives the family advocate permission to view the children’s previous school records. You notice that the family has moved several times within the last five years and that the children’s school records are sparse in details. One school noted that working with Denise could be challenging as she is difficult to communicate with and easily upset.


Week 2 assignment (I Could repay for this assignment) Would you be able to create an intake and assessment notes from the case above with completing the intake paper work with information from the case and if you don’t have answers you can make it up.

When working in Human Services, the intake process lays the foundation for building the helping relationship. The way intakes are done can vary from agency to agency. Many organizations will have specific forms or paperwork that the client will complete and go over with the Human Services professional. The information collected in the intake is only the beginning when it comes to learning about the client's needs.

Human Services professionals need to be mindful of how the intake discussion is communicated and documented. It is important to keep the language neutral and objective. The professional must not interject their own opinions or insights and the focus of the appointment must be on gathering information.

This week you will submit the Intake and Assessment Notes for your course project. 

For this assignment you want to reread the client case study presented on the Course Project Introduction page located in Module 01. 

Intake/Assessment Notes- For this submission, you will create an intake form that you would use in your initial meeting with the family. You will need to document the specific phrases and/or questions that you would use in order to obtain the information needed to work with the family. Be mindful of the language used with the client during the intake.

  • Intake Notes: Your intake notes should include questions or statements that collect information on the following as well as any additional information you feel is relevant:
    • Details related to each member of the family (age, sex, grade in school, etc.)
    • Family Structure
    • Employment status
    • Family history related to marital status, moving, work, etc
    • Background with Human Services
    • Current life stressors (work, financial difficulties, substance abuse, etc.)
    • Current needs the client has 
  • Assessment Notes: Your assessment notes should document the information you know about the family from the referral. Although the assessment notes will more than likely not be seen by the client, it is important that the language used maintains professionalism and objectivity. You will want to include the following as well as any additional information you feel is relevant:
    • Note who made the referral 
    • Identify the reasons for referral
    • Present the issues that you might address 
    • Identify potential avenues of resources to explore






Week 4 assignment (which I already paid for last week) but I didn’t receive it with the rest of the assignment.


For this assignment you want to reread the client case study presented on the Course Project Introduction page located in Module 01.

This week for your course project, you will submit case notes from at least three "appointments" with Denise Norris. Since this is a hypothetical case study, you may take the liberty of creating the details of these appointments. Refer back to the needs assessment you completed in your intake and the treatment plan/goals you created. The case notes should be aligned with the content of those sections and be a minimum of one page per appointment.

Click here to review the Creating Case Notes in Human Services PowerPoint that will provide a guide to the purpose and details of case notes.

As you are formulating your case notes, consider asking yourself the following questions as a way to plan:

  • What details would need to be discussed at the first follow-up appointment after completing the intake? What areas were agreed upon with Denise Norris in terms of each child as well as herself?
  • The second and future appointments should logically follow-up on what was discussed at the previous one. What has been completed and what still needs attention? Are there any new issues or complications that might influence progress?
  • As the appointments continue, the professional will build a helping relationship with Denise Norris that should be objectively documented in the case notes.
  • Each appointment should include recommendations for future progress and planned meeting times.

Remember the content of the case notes and direction of Denise Norris's case management is up to you and can be fabricated as you see fit. Keep in mind the logical progression of the client and the reality of the needs being addressed.

Please note that Human Services organizations typically have their own forms related to how case notes should be organized. For the purpose of this project, the format is not as significant as the information contained in the case notes.




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