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BUS 137 TEST 1     1)

Management

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BUS 137 TEST 1

 

 

1). Because upper management must deal with problems that are ambiguous but that could have far-reaching consequences, ____ skills are particularly important for top managers.

people

conceptual

leadership

financial

technical

 

 

 

2. Paula, a plant manager, received an e-mail from the CEO stating that the company will now be focusing on customer service. The e-mail also stated that all plant managers need to implement this policy and coordinate the activities related to this strategy for their lowest-level managers. Paula is a(n) ____ level manager.

team leader

first-line

board

middle

upper

 

 

 

3. ______, or the ability to motivate, to inspire trust, and to communicate with others, are important for all levels of management.

Technical skills

Strategic planning

Soft skills

Training skills

Planning and organizing skills

 

 

4. Donna, the office manager, spends a large part of her day working closely with those whom she supervises to successfully accomplish the many tasks she is responsible for. She also works well with other departments to get things done. Donna is exhibiting which type of managerial skill?

technical

sales

human

partnership

culture

 

 

 

5. Conceptual skills consist of ____.

the ability to think practically

the ability to think analytically, to visualize an organization as a whole, and to understand how the parts work together

the job-specific knowledge needed to perform well in a specialized field

the ability to work well in cooperation with other people to get things done

the ability to think in a logical manner

 

 

 

 

6. Maria, the public relations manager of a local library, is meeting with the news media regarding a new reading program for children. Maria is performing the _______ role.

spokesperson

disseminator

liaison

entrepreneur

figurehead

 

 

 

 

7. At ABC Manufacturing, employees work together to achieve the company goals and purposes. This describes ___.

ad hoc teams

an organization

visionaries

stretch goals

a force

 

 

 

8. Sally has a high-paying management position with a Fortune 500 company, but she is tired of working for corporate America. So Sally has decided to start a business, and she knows she will be successful as an entrepreneur because entrepreneurs typically ___.

have a high need for achievement

have little tolerance for risk

have an external locus of control

have a low need for achievement

believe others control their destiny

 

 

 

9. As organizations strive to obtain a competitive advantage, taking care of the customer is the ____.

Golden Marketing Rule

first law of business

Employee Rule

Profit-Generating Code

synergy focus

 

 

 

10. One way to think of management is ___.

efficiency in motion

the science of helping people

the science of accomplishing things

the art of getting things done through people

the science of synergy

 

 

 

11. Because Ace Development Services is the only company that supplies a critical product for clients, customers of Ace are likely to ____.

put up with poor-quality products

stop producing products needing the Ace part

be more profitable

increase company synergy

pay lower prices for the Ace parts

 

 

 

12. New York Times columnist Thomas Friedman noted that globalization has leveled the competitive playing fields between industrial and emerging-market countries. This phenomenon proposes that ____.

the world is one

globalism is decreasing

the world is flat

world economies are too narrow

one world government is the answer

 

 

 

13. At times, customers have an unexpected need and require certain departments, such as production, to change their schedule to meet the demands of the sales department. When Susan, the vice president of marketing, is involved in resolving this conflict, this is an essential part of which management function?

delegating

implementing

leading

monitoring

staffing

 

 

 

14. The example in the textbook of Paul English of Kayak.com altering an existing open-office seating arrangement by using new employees to change existing seating patterns is an example of ____.

the hostility effect

the office politics approach

behavioral science research

synergy research

a Theory X method

 

 

 

15. When faced with a business problem, Sally, a young grocery store owner, discusses business problems with Don, the assistant manager and an employee for over 30 years. Sally believes Don "has seen it all" and knows there are few really new ideas; plus the business has done many simple things, such as offering friendly service, to have a competitive edge. This is an example of _____ management.

evidence-based

behavioral

family-style

contingency

bottom-up

 

 

 

16. A computer manufacturer is seeking to cut costs by designing an inventory system that reduces the number of finished products in stock due to overproduction and to set in place a production schedule that better matches customers' orders. This is an example of ____.

operations management

scientific management

production management

inventory oversight

inventory analysis

 

 

 

17.The beliefs that there are few really new ideas and that true is better than new are two of the foundational principles of ___.

scientific management

the quality-management viewpoint

evidence-based management

behavioral management

MBO

 

 

 

18. Mary Parker Follett anticipated some of today's concepts, such as _____.

worker empowerment and scientific management

self-managed teams and worker empowerment

quality assurance and transformation processes

management-lead teams and diversity

synergy and MBO

 

 

 

19. The American economy consists of a complex combination of organizations and variables, such as countless companies differing in size and what they market, current events, and markets such as housing. All of these independent factors often behave as a single unit based on events and economic news, and respond to the environment and affect the stock market. This is an example of ___.

complexity theory

a closed market system

a market web

contingency theory

behavioral theory

 

 

 

20. Hugo Munsterberg was known as ____.

the father of scientific management

a pioneer of scientific management

the father of MBO

the father of industrial psychology

the originator of sociology

 

 

 

21. Maslow's hierarchy of human needs included ______.

physiological, financial, love, esteem, self-actualization

financial, love, friends, self-actualization

food and shelter, companionship, ego, self-actualization

physiological, safety, love, esteem, self-actualization

physiological, financial, love, empowerment

 

 

 

22. Dominique, an executive chef in a large hotel, recently attended a training conference sponsored by several top professionals in his field, where he learned numerous ways his restaurant and hotel can better serve customers. Dominique is excited that management asked him to present this information to the hotel staff so the restaurant and hotel can make needed improvements. Dominique's hotel is a(n) _____ organization.

Focused

learning

evolving

customer-focused

360-degree

 

 

 

23. The Jones family had a fire that destroyed their home. Various departments of a restoration company, from the initial cleanup crew to the assistance with the Jones family moving back in, worked together to achieve this goal. This is an example of a(n) ____.

process

stepped process

input-output structure

structure

system

 

 

 

24. To better meet corporate goals this year, Donna, a CEO, is encouraging her managers to focus on the major functions of management, which include ______.

planning, organizing, recruiting, monitoring, delegating

recruiting, monitoring, delegating, coordinating

planning, organizing, leading, controlling, arbitrating

recruiting, planning, organizing, leading

planning, organizing, leading, controlling

 

 

 

25. When a manager assesses a particular situation and decides what to do according to the individual and environmental situation, the manager is utilizing the ____ viewpoint.

behavioral

systems

scientific

flexibility

contingency…

 

 

26. The mass media is considered part of an organization's _____.

general environment

task environment

internal stakeholders

macroenvironment

distribution network

 

 

 

27.When a food distributor looks at changing the products it markets in the southern states because of an increasing percentage of customers from Central and South America, it is looking at the ____ forces.

economic

demographic

technological

political

legal

 

 

 

28.After more than 100 years in business, Don, the president of a successful family-owned company, wants to give back to the people of the community for the many years of success that they have given to my father and me. He decides to donate a significant portion of profits to a charity every year. What Don's company is doing is an example of ___.

corporate social responsibility

corporate governance

responsibility code of ethics

economic responsibility

legal responsibility

 

 

 

29.Regulatory agencies that establish ground rules under which organizations may operate are known as ____.

whistle-blowers

government moderators

government regulators

interest groups

watch dogs

 

 

 

30. A formal written set of ethical standards guiding an organization's actions is a(n) ____.

moral compass

business plan

dilemma document

ethical plan

code of ethics

 

 

 

31. Business scholar Archie Carroll suggested that the first and primary responsibility of an organization in the global economy is to ___.

be a good global corporate citizen, as defined by the host country's expectations

be profitable consistent with expectations for international business

be ethical in its practices

obey the law of host countries as well as international law

have a green attitude

 

 

 

32. For organizations' board of directors, and in particular, their oversight of the CEO, the biggest complaint appears to be _____.

the lack of interest in company matters

the lack of corporate social responsibility

the focus on profit above employee satisfaction

the independence of the directors

the ethical code of management

 

 

 

33. Ole McDonald, a successful farm equipment supply company in the Midwest, joined with A-Plus Supply, a national hardware and home retailer, so Ole McDonald can open stores in other regions and A-Plus can now offer a high-quality product in the farm community. This is an example of a ___ relationship.

distributor

competitor

customer

supplier..

strategic allies

 

 

34. Warm Hearts is a nonprofit organization that brings warm meals to older adults and runs errands for its clients; the board of that nonprofit is called the _____.

overall board

nonprofit trustees or the directors

strategic board

daily oversight committee

board of trustees or board of regents

 

 

 

35. The relatively permanent and deeply held underlying beliefs and attitudes that help determine a person's behavior are known as ____.

morals

norms

ethical advantages

values

fairness factors

 

 

 

36. What mechanism is used to provide a systematic assessment of an organization's triple bottom line?

sustainability program

code of ethics

diversity program

financial audit

social audit

 

 

 

37. Jane, a successful store manager, leads her employees by encouraging them and showing that she genuinely believes in them, and she encourages group and team efforts. Jane manages at Kohlberg's _____ level of personal moral development.

unconventional

nonconventional

conventional

postconventional

preconventional

 

 

 

38. Corporate governance is the system ____.

of governing an industry, such as the trucking industry, to protect customers

that protects citizens against unethical state government

of governing a company so that the interests of corporate owners and other stakeholders are protected

of monitoring an industry, such as attorneys, to ensure ethical practices

of monitoring corporate political donations

 

 

 

39. Last week Paul, CEO of Quality Furniture in South Carolina, traveled to Europe to visit customers. While overseas, Paul checked his e-mail daily and visited his company's website to show to customers. After visiting the last customer Friday morning, Paul was able to return to the corporate office to meet with his board of directors that night. This "shrinking" of time and space with air travel and electronic media defines ____.

the intranet

synergy

the small world philosophy

e-commerce

the global village

 

 

 

40. Free trade is the ____.

movement of customers between nations that do not have trade embargoes

policy of cost-free exchange of goods

bartering of goods or services locally or globally

bartering or sale of goods without taxes

movement of products between countries without political or economic obstruction

 

 

 

41. John, a construction manager, has been having problems finding quality employees in some of his foreign offices. While speaking with his attorney, Alisha, he mentioned that "in our locations overseas, many of our good employees have been quitting, and as you know, we have numerous lawsuits over personnel policies." Alisha explained that historically, these types of issues are a result of ____ policies.

geocentric

ethnocentric

synergy

MBO

polycentric

 

 

 

42. An import quota is a(n) ____.

trade barrier

embargo

trade encouragement

export fee

type of dumping

 

 

 

43. Tops Burger, based out of Texas, has locations in 25 countries. Tops is a ____.

multinational corporation

conglomerate

multinational organization

foreign partner

foreign firm

 

 

 

44. The United States has prohibited the import of sugar and cigars from Cuba. This is an example of a(n) ____.

tariff

limit agreement

export ban

embargo

protective quota

 

 

45.  In a low-context culture ____.

e-mail is a very popular method of communicating

citizens prefer to meet face-to-face rather than electronically

shared meanings are primarily derived from written and spoken words

meanings are primarily derived from situational cues

life moves at a very slow pace

 

 

 

46. The United States granted to China most favored nation trading status, which ____.

describes a condition of lower taxes for tourists from other countries

is a pact with nations that present a lower threat of terrorism

describes a condition in which a nation, such as China, receives favorable trading treatment

is a nation that is allowed additional entry of immigrants

is a strategic partnership pact

 

 

 

47. The WTO was formed to ____.

oversee worldwide mergers

monitor business start-ups globally

monitor and enforce trade agreements

scrutinize multinational organizations

keep an eye on working terrorists

 

 

 

48. Don, who owns an investment firm with customers worldwide, has witnessed how dangerous global economic interdependency can be. During a lunch meeting he mentioned to a customer, "I certainly have seen two negative effects for the United States of global economic interdependency: ___."

vast surplus funds from global investments flowing into the United States and loss of well-paying jobs

a huge surplus of funds from global investments flowing into the United States and huge cost increases

lack of global investments flowing into the United States and lower-quality goods

more expensive goods and bigger markets for American imports

fewer organizations utilizing MBO and poorer-quality goods

 

 

 

49. While traveling in France, Jim and his wife, both Americans, were concerned about how much they can afford to spend in Europe because sometimes the U.S. dollar will buy more goods and sometimes it will buy less, based on changing economic conditions. This change in the values of currencies and how they fluctuate in relation to each other is known as the ____ rate.

fluctuation

dividend

exchange

transaction

international

 

 

 

50. Technology philosopher Nicholas Negroponte proposed that the global market driven by electronic information "_____."

causes products to become more expensive

increases diversity yet results in culture shock within organizations

results in new laws but less synergy and ethical behavior

causes increases in goods but decreases in product quality

forces things to get bigger and smaller at the same time