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Homework answers / question archive / Principles of Management – MGT 301 Chapter 2 Quiz 1

Principles of Management – MGT 301 Chapter 2 Quiz 1

Management

Principles of Management – MGT 301

Chapter 2 Quiz

1.Abraham Maslow proposed the ____.

worker empowerment theory

self-managed teams

Hawthorne effect

hierarchy of human needs

hierarchy of production

 

 

2. Behavioral science relies on scientific research for developing theories about human behavior that can be ____.

helpful when looking at competitive products

used to establish MBO goals

used in behavioral science research

used to provide sales tools

used to provide practical tools for managers

 

 

3. Gary Hamel suggests we need to look at management as a process and then make improvements and innovation ____.

only if it saves money

only if it results in synergy

ongoing and systematic

occasionally

intuitively

 

4. A large production company has been utilizing the Hawthorne effect in its 12 international factories, and it has seen great success from implementing the Hawthorne principles that propose that ____.

increasing diversity results in increases in worker productivity

cutting costs through outsourcing harms employee morale and productivity

giving more attention to employees increases worker productivity, if they think managers care about them

giving less attention to employees increases worker productivity

increasing synergy increases worker productivity

 

5. Thomas has been studying Hugo Munsterberg's suggestions, and like Munsterberg, Thomas believes that psychologists can contribute to industry by _____.

developing strategies to influence employees to follow their interests

encouraging employees to develop new products

devising management strategies to influence employees to follow management's interests

helping companies increase efficiency and productivity

helping organizations increase diversity

 

6. Olivia, the general manager of a bowling center, believes in her workers and that they are responsible and capable employees, so that they can be trusted when given responsibility. Olivia is an example of a(n) ___ manager.

Theory Z

Theory X

hierarchy

accountable

Theory Y

 

7. When Cheyanne, the manager, was discussing a difficult competitive problem with the owner, she asked, "What management approach do you think will work best in this situation?" Asking this question to determine a solution is utilizing ____.

the contingency viewpoint

scientific management

the synergy method

the devil's advocate method

the diversity viewpoint

 

8. That organizations should be operated as "communities," with managers and subordinates working together in harmony, is one of the proposals of ____.

Frank Gilbreth

Mary Parker Follett

Adam Smith

Hugo Munsterberg

Max Weber

 

9. Hugo Munsterberg was known as ____.

the father of MBO

the originator of sociology

the father of scientific management

the father of industrial psychology

a pioneer of scientific management

 

 

10. Mary Parker Follett anticipated some of today's concepts, such as _____.

synergy and MBO

self-managed teams and worker empowerment

management-lead teams and diversity

worker empowerment and scientific management

quality assurance and transformation processes

 

 

 

 

 

 

11. When faced with a business problem, Sally, a young grocery store owner, discusses business problems with Don, the assistant manager and an employee for over 30 years. Sally believes Don "has seen it all" and knows there are few really new ideas; plus the business has done many simple things, such as offering friendly service, to have a competitive edge. This is an example of _____ management.

contingency

bottom-u

behavioral

family-style

evidence-based

 

 

12. Maslow's hierarchy of human needs included ______.

financial, love, friends, self-actualization

food and shelter, companionship, ego, self-actualization

physiological, financial, love, esteem, self-actualization

physiological, financial, love, empowerment

physiological, safety, love, esteem, self-actualization

 

13. When a manager assesses a particular situation and decides what to do according to the individual and environmental situation, the manager is utilizing the ____ viewpoint.

scientific

systems

flexibility

behavioral

contingency

 

 

14. The beliefs that there are few really new ideas and that true is better than new are two of the foundational principles of ___.

MBO

evidence-based management

behavioral management

scientific management

the quality-management viewpoint

 

 

15. Greg, the IT manager, feels that his employees lack the motivation to consistently meet department goals; therefore, the approach Greg and his supervisors need to take to better understand human actions to motivate their employees toward achievement is the ____ viewpoint.

classical

behavioral

synergy

attitude

scientific

 

 

16. George, who owns a small grocery store, has a reputation in the community as a tough manager. Many customers have heard George yell at his employees because he feels that workers today are lazy, lack ambition, and hate to work. George is a(n) ____ manager.

accountable

Theory X

hierarchy

Theory Z

Theory Y

 

 

17. The example in the textbook of Paul English of Kayak.com altering an existing open-office seating arrangement by using new employees to change existing seating patterns is an example of ____.
 

the office politics approach

a Theory X method

behavioral science research

the hostility effect

synergy research

 

 

18. The behavioral viewpoint developed over the following phases: _____.

early behaviorism, human relations movement, behavioral science

operations management, human relations movement, MBO phase

early behaviorism, industrial, human relations movement

early behaviorism, human relations movement, scientific management

early behaviorism, human relations movement, administrative phase

 

19. The field of behavioral science includes _____.

psychiatry, technology, environmental science, forensic science

psychology, sociology, forensic science, economics

psychology, forensic science, sociology, anthropology, economics

chemistry, biology, earth science, management

psychology, sociology, anthropology, economics

 

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