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Homework answers / question archive / Principles of Management – MGT 301 Chapter 2 Quiz 1
Principles of Management – MGT 301
Chapter 2 Quiz
1.Abraham Maslow proposed the ____.
worker empowerment theory
self-managed teams
Hawthorne effect
hierarchy of human needs
hierarchy of production
2. Behavioral science relies on scientific research for developing theories about human behavior that can be ____.
helpful when looking at competitive products
used to establish MBO goals
used in behavioral science research
used to provide sales tools
used to provide practical tools for managers
3. Gary Hamel suggests we need to look at management as a process and then make improvements and innovation ____.
only if it saves money
only if it results in synergy
ongoing and systematic
occasionally
intuitively
4. A large production company has been utilizing the Hawthorne effect in its 12 international factories, and it has seen great success from implementing the Hawthorne principles that propose that ____.
increasing diversity results in increases in worker productivity
cutting costs through outsourcing harms employee morale and productivity
giving more attention to employees increases worker productivity, if they think managers care about them
giving less attention to employees increases worker productivity
increasing synergy increases worker productivity
5. Thomas has been studying Hugo Munsterberg's suggestions, and like Munsterberg, Thomas believes that psychologists can contribute to industry by _____.
developing strategies to influence employees to follow their interests
encouraging employees to develop new products
devising management strategies to influence employees to follow management's interests
helping companies increase efficiency and productivity
helping organizations increase diversity
6. Olivia, the general manager of a bowling center, believes in her workers and that they are responsible and capable employees, so that they can be trusted when given responsibility. Olivia is an example of a(n) ___ manager.
Theory Z
Theory X
hierarchy
accountable
Theory Y
7. When Cheyanne, the manager, was discussing a difficult competitive problem with the owner, she asked, "What management approach do you think will work best in this situation?" Asking this question to determine a solution is utilizing ____.
the contingency viewpoint
scientific management
the synergy method
the devil's advocate method
the diversity viewpoint
8. That organizations should be operated as "communities," with managers and subordinates working together in harmony, is one of the proposals of ____.
Frank Gilbreth
Mary Parker Follett
Adam Smith
Hugo Munsterberg
Max Weber
9. Hugo Munsterberg was known as ____.
the father of MBO
the originator of sociology
the father of scientific management
the father of industrial psychology
a pioneer of scientific management
10. Mary Parker Follett anticipated some of today's concepts, such as _____.
synergy and MBO
self-managed teams and worker empowerment
management-lead teams and diversity
worker empowerment and scientific management
quality assurance and transformation processes
11. When faced with a business problem, Sally, a young grocery store owner, discusses business problems with Don, the assistant manager and an employee for over 30 years. Sally believes Don "has seen it all" and knows there are few really new ideas; plus the business has done many simple things, such as offering friendly service, to have a competitive edge. This is an example of _____ management.
contingency
bottom-u
behavioral
family-style
evidence-based
12. Maslow's hierarchy of human needs included ______.
financial, love, friends, self-actualization
food and shelter, companionship, ego, self-actualization
physiological, financial, love, esteem, self-actualization
physiological, financial, love, empowerment
physiological, safety, love, esteem, self-actualization
13. When a manager assesses a particular situation and decides what to do according to the individual and environmental situation, the manager is utilizing the ____ viewpoint.
scientific
systems
flexibility
behavioral
contingency
14. The beliefs that there are few really new ideas and that true is better than new are two of the foundational principles of ___.
MBO
evidence-based management
behavioral management
scientific management
the quality-management viewpoint
15. Greg, the IT manager, feels that his employees lack the motivation to consistently meet department goals; therefore, the approach Greg and his supervisors need to take to better understand human actions to motivate their employees toward achievement is the ____ viewpoint.
classical
behavioral
synergy
attitude
scientific
16. George, who owns a small grocery store, has a reputation in the community as a tough manager. Many customers have heard George yell at his employees because he feels that workers today are lazy, lack ambition, and hate to work. George is a(n) ____ manager.
accountable
Theory X
hierarchy
Theory Z
Theory Y
17. The example in the textbook of Paul English of Kayak.com altering an existing open-office seating arrangement by using new employees to change existing seating patterns is an example of ____.
the office politics approach
a Theory X method
behavioral science research
the hostility effect
synergy research
18. The behavioral viewpoint developed over the following phases: _____.
early behaviorism, human relations movement, behavioral science
operations management, human relations movement, MBO phase
early behaviorism, industrial, human relations movement
early behaviorism, human relations movement, scientific management
early behaviorism, human relations movement, administrative phase
19. The field of behavioral science includes _____.
psychiatry, technology, environmental science, forensic science
psychology, sociology, forensic science, economics
psychology, forensic science, sociology, anthropology, economics
chemistry, biology, earth science, management
psychology, sociology, anthropology, economics
