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Read the Case Study “Whirlpool Corporation—Giving the ERP a Spin

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Read the Case Study “Whirlpool Corporation—Giving the ERP a Spin.” Write a report for Whirlpool that answers the following questions:

1. How was Whirlpool prepared for the change?
2. Was the problem with employees, whose jobs had changed, dealt with properly?
3. How were the customers and vendors communicated with about the changed procedures for interfacing in various transactions with Whirlpool?
4. How were IT employees prepared for interfacing with external consultants?
5. Evaluate the steps that were taken in the ERP activities. Which were done well and which could be improved?
6. Do you think SAP should be held accountable for any of the problems faced by Whirlpool? Why?