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Homework answers / question archive / [Background Music] Before I started Camp Bow Wow I had the business plan written but a lot of folks said that's a crazy idea, it'll never work and I was still very entrepreneurial so I wanted to try some other businesses and those didn't work out so well I think because the passion was missing and I really wasn't completely devoted to the concepts
1. In the video, Heidi discusses the importance of maintaining uniformity across the Bow Wow franchises to ensure efficient operations and a consistent customer experience. Now she asks you how best to achieve this objective as the business grows even bigger. Check all that apply.
A. Outline detailed steps for each major business process and insist that all franchises follow them.
B. Openly question her assumptions about the business and invite employees to question them, too.
C. Take corrective action whenever an employee’s work is not meeting standards.
D. Adopt consistent compensation policies so employees know how they will be rewarded for performance.
2. Heidi is clearly driven to achieve high performance. For example, she insists that all her franchise owners adhere to standards she has established, and she holds people accountable for performance. She asks you, “Is my focus on accomplishing tasks detrimental to the organization—does it have any benefits, or should I back off?” You respond that task-oriented behavior: Check all that apply.
A. Communicates to employees what is expected of them so they can meet performance standards
B. Results in the monitoring of work outcomes, in terms of quantity and quality, to make sure the organization and its people are doing the right things the right way
C. Helps employees feel recognized for their hard work and impact on the organization and its customers
D. Ensures that the work that needs to get done does get done, using resources efficiently
Answer:
1. H wants to maintain uniformity and coordination among all her franchises. A standard process of steps and other information along with necessary corrective actions and policies would be needed to ensure consistent customer experience. Thus, the following will apply:
A. Outline detailed steps for each major business process and insist that all franchises follow them.
C. Take corrective action whenever an employee’s work is not meeting standards.
D. Adopt consistent compensation policies so employees know how they will be rewarded for performance.
2. This task-oriented behavior of H will do the following:
A. Communicates to employees what is expected of them so they can meet performance standards
B. Results in the monitoring of work outcomes, in terms of quantity and quality, to make sure the organization and its people are doing the right things the right way
D. Ensures that the work that needs to get done does get done, using resources efficiently-This is because she is a kind of person who wants her franchise owners to follow and implement the standards as they should be. Thus, in a way she makes them accountable for their work.