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Question 1 1 out of 1 points       Companies look for a total of four sets of skills in individuals to identify potential managers

Management

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• Question 1

  1 out of 1 points

  	Companies look for a total of four sets of skills in individuals to identify potential managers. These desired skills are technical skills, human skills, conceptual skills, and motivation to manage.

• Question 2

  1 out of 1 points

  	The motivation to manage tends to be higher among managers at higher levels in the organization than it is among managers at lower levels in the organization.

• Question 3

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  	To achieve its goal of increased market share, Krispy Kreme launched a program in Palm Beach County, Florida, that awards grade-school students a free doughnut for every A on their report cards. Which management function was used to create this program?

• Question 4

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  	A manager engaged in the management function of ____ is determining organizational goals and the means for achieving them.

• Question 5

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  	Which of the following is a characteristic of successful organizational cultures?

• Question 6

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  	Managers can make sense of their changing external environments by completing all three of the following steps: environmental scanning, interpreting environmental factors, and acting on threats and opportunities.

• Question 7

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  	Planning is one of the best ways to improve organizational and individual performance.

• Question 8

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  	After earning $8 billion in profit, Royal Dutch/Shell decided to strive to double its profits within the next five years. Which classical management function would be instrumental in achieving this goal?

• Question 9

  1 out of 1 points

  	Planning is ultimately based upon ____.

• Question 10

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  	Matrix departmentalization is a hybrid structure in which two or more forms of departmentalization, such as the product and functional forms are used together.

• Question 11

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  	Specialized jobs are characterized by simple, easy-to-learn steps; low variety; and high repetition.

• Question 12

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  	Functional departmentalization ____.

• Question 13

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  	According to equity theory, when employees perceive ____, they tend to experience anger or frustration.

• Question 14

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  	A ____ is a target, objective, or result.

• Question 15

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  	____ says that people will be motivated to the extent to which they accept specific, challenging goals and receive feedback that indicates their progress toward goal achievement.

• Question 16

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  	Which one of the following traits refers to high levels of effort and is characterized by achievement, motivation, ambition, energy, tenacity, and initiative?

• Question 17

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  	The two types of visionary leadership are ____.

• Question 18

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  	Charismatic leaders generally ____.

• Question 19

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  	Training provides opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance.

• Question 20

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  	____ is the process of finding, developing, and keeping the right people for the company.

• Question 21

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  	From a legal perspective, there are two kinds of sexual harassment. They are ____.

• Question 22

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  	Control is achieved when behavior and work procedures conform to set standards and that the company goals are accomplished.

• Question 23

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  	The three basic control methods are ____.

• Question 24

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  	Which of the following is a method managers can use to achieve control in their organizations?

• Question 25

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  	Companies are making greater use of teams because teams have been shown to increase (1) customer satisfaction, (2) product and service quality, (3) speed and efficiency in product development, and (4) employee job satisfaction.

• Question 26

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  	Since teams should be an end in themselves, it is appropriate to use them in most situations.

• Question 27

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  	The ____ is created to complete specific, one-time projects or tasks within a limited time.

• Question 28

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  	Which of the following statements describe an advantage teams have over individuals in the decision-making process?

• Question 29

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  	In the model of the communication process presented in the text, ____ makes senders aware of possible miscommunications and enables them to continue communicating until the receiver understands the intended message.

• Question 30

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  	The three formal communication channels in organizations are categorized as ____.

• Question 31

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  	The ____ is the system of official channels that carry organizationally approved messages and information.

• Question 32

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  	In communicating feedback to employees, managers need to recognize that feedback can be constructive or destructive.

• Question 33

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  	Companies use their resources to improve organizational efficiency and effectiveness.

• Question 34

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  	_______ are the assets, capabilities, processes, information, and knowledge that an organization uses to improve its effectiveness and efficiency, to create and sustain competitive advantage, and to fulfill a need or solve a problem.

• Question 35

  1 out of 1 points

  	Aveda is a manufacturer and marketer of cosmetics, perfumes, hair-care, and skin-care products. To differentiate its products from other similar brands, Aveda focuses on educating its customers on general skin and hair care. Its salespeople are trained to answer questions and help customers find solutions. Aveda has used customer education and employee training to ____.

• Question 36

  1 out of 1 points

  	Technological innovation not only makes it possible to duplicate the benefits obtained from a company's distinctive advantage but also quickly creates an opportunity to turn a company's competitive advantage into a competitive disadvantage.

• Question 37

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  	Resistance to change usually results from organizational factors: such as the absence of promotion guidelines, bonuses, and praise.

• Question 38

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  	Which of the following is NOT one of the components of creative work environments?

• Question 39

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  	Which of the following is one of the critical issues companies need to address in order to sustain a competitive advantage through information technology?

• Question 40

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  	The two basic methods of capturing information are ____.

• Question 41

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  	____ is the process of ensuring that data are reliably and consistently retrievable in a usable format for authorized users, but no one else.

• Question 42

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  	At their core, companies are production systems that combine inputs such as labor, raw materials, capital, and knowledge to produce outputs such as finished goods or services.

• Question 43

  1 out of 1 points

  	Ethics is the set of moral principles or values that defines right and wrong for a person or group.

• Question 44

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  	In order to ensure that a company's ethics code will encourage ethical decision making and behavior, companies need to accomplish two objectives. The first is to communicate the codes to others both within and outside the company. The second is to develop practical ethical standards and procedures specific to the company's line of business.

• Question 45

  1 out of 1 points

  	The first step in establishing an ethical climate in a company is for managers to act ethically themselves.

• Question 46

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  	Which of the following statements about ethics is true?

• Question 47

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  	What is social responsibility?

• Question 48

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  	To encourage more ethical decision making in an organization, its managers should ____.

• Question 49

  1 out of 1 points

  	Kowalski's Markets, a local supermarket chain in Minneapolis, expanded by purchasing four existing stores. One of the stores was located in Minneapolis's Camden neighborhood, a lower-class community unlike the store's typical upscale customer demographic. Rather than sell the property, the owners decided they had a(n) ____ to provide a neighborhood grocery store to that community.

• Question 50

  1 out of 1 points

  	The categories of social responsibility for a company are economic, legal, ethical, and discretionary.