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Management

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1. Who is most affected by the "glass ceiling" effect? 

1. Men
2. Women
3. Minorities
4. Both A & C
5. Both B & C

2. The process of measuring and assessing an employee's performance objectively and providing feedback to that employee is known as a(n): 

1. career survey
2. appraisal
3. performance development
4. affirmative action

3. Feelings and emotions of workers have a direct impact on their motivation and productivity. 

1. True
2. False

4. It is okay to ask about pay, time off, and benefits in an interview. 

1. True
2. False

5. Dr. Neck showed a video clip from the movie "HOOSIERS" (about a coach getting ejected from a game) to specifically illustrate which form of leadership? 

1. directive
2. transactional
3. transformational
4. empowering
5. lollipop

6. Dr. Neck showed a video clip from the movie "Lollipops for Everyone" (about a manager who loves lollipops) to specifically illustrate which form of leadership? 

1. directive
2. transactional
3. transformational
4. lollipop
5. none Of the above. Neck never showed a clip from this fictitious movie

7.According to one of our guest speakers, Mike Stanley …….… involves the "attracting, retaining, and developing employees"? 

1. exemption
2. non exemption
3. human resources
4. leadership development
5. recruiting

8. during a recent class, our guest speaker, Michael Stanley, discussed the laws involving age discrimination in the workplace. According to Mr. Stanley, the minimum protected age for age discrimination is: 

1. 50
2. 40
3. 60
4. 55
5. none of the above

9. The process of influence aimed at directing behavior toward the accomplishment of objectives is known as: 

1. management
2. power
3. leadership
4. empowering

10. Until recently, which type of contact was agreed to be the best method of communicating? 

1. Social networking
2. E-mail
3. Telephone
4. Face-to-face

11. Which of the following powers is NOT a type of positional power? 

1. expert
2. legitimate
3. reward
4. coercive

12. Which type of leadership employs position power or legitimate power to exert influence over others? 

1. Directive
2. Transformational
3. Empowering
4. Transactional

13. This type of leader focuses on followers and their situation to achieve the best results: 

1. Charismatic
2. Servant
3. Authentic
4. Shared

14. There are two types of positional power — referent and expert. 

1. True
2. False

15. A servant leader is ideally suited for the service industry because the leader's style matches with the organization's mission and values. 

1. True
2. False

16. Absenteeism, burnout, and low productivity are all consequences of: 

1. candor
2. self-efficacy
3. stress
4. extraversion

17. Which of the following is the degree to which an employee is psychologically devoted to an organization or team? 

1. commitment
2. confidence
3. self-awareness
4. dedication

18. The tendency to ascribe unfairly characteristics or attributes to a particular group or individual is known as: 

1. conscientiousness
2. Negativity
3. Stereotyping
4. Attributing

19. The psychological strain that occurs when a person is faced with two or more conflicting cognitions (e.g., beliefs, attitudes, or items of knowledge) is known as: 

1. Conflict
2. Affectivity
3. Cognitive Dissonance
4. Burnout

20. A new employee Orientation where workers acquire the skills, knowledge, and behaviors to aid transition into an organization is known as 

1. training
2. retaining
3. employee development
4. onboarding

21. Employment-at-will allows employees to choose when and how often they want to work. 

1. True
2. False

22. Which of the following is NOT one of the five major leadership traits according to the textbook? 

1. Integrity
2. Determination
3. Likability
4. Sociability
5. Self-Confidence

23. Self-management can be defined as: 

1. ability to be aware of our own emotions and make "gut decisions"
2. ability to be aware of, comprehend, and react to others' emotions
3. ability to influence and cooperate with others, even through conflict
4. ability to have power over one's own emotions

24. Dr. Neck defined ………………………. as "those who are able to influence others and possess managerial authority." 

1. motivation
2. self-leadership
3. power brokers
4. venture capitalists
5. leaders

25. According to Neck, which type of leader primarily "commands" others? 

1. directive
2. transactional
3. transformational
4. empowering
5. lollipop

26. According to Neck, which type of leader primarily "rewards or punishes" others? 

1. directive
2. transactional
3. transformational
4. empowering
5. lollipop

27. According to Neck, which type of leader primarily "creates a vision" for others to follow? 

1. directive
2. transactional
3. transformational
4. empowering
5. lollipop

28. According to Neck, which type of leader primarily creates self-leaders? 

1. directive
2. transactional
3. transformational
4. empowering
5. lollipop

29. During a recent class, Dr. Neck showed a video of Sheryl Sandberg, the 

Chief Operating Officer of a major company, to foster a discussion of gender issues relating to leadership. Mrs. Sandberg is the COO of which company? 

1. Amazon.com
2. Twitter
3. NBC
4. Facebook
5. McDonalds

30. Dr. Neck showed a video clip from the movie "THE DEVIL WORE PRADA" 

(about a boss showing up early for work and surprising the employees) 

to specifically illustrate which type of leadership? 

1. directive
2. transactional
3. transformational
4. empowering
5. lollipop

31. Dr. Neck showed a Video clip from the movie, REMEMBER THE TITANS

(about a football coach taking his team fora early morning run) to

specifically illustrate which type of leadership?

1. directive
2. transactional
3. transformational
4. empowering
5. lollipop

32. Dr. Neck Showed a video clip of Martin Luther King (and his I HAVE A

DREAM SPEECH) to specifically illustrate which type of leadership?

1. directive
2. transactional
3. transformational
4. empowering
5. lollipop

33. The process of negotiation between employers and trade unions usually with

respect to pay, working hours, and working conditions is known as:

1. labor relations
2. selection
3. position validation
4. collective bargaining

34. Employees' skills and expertise gained by education and training that

increase the economic value for employers is known as:

1. human capital
2. psychometric tools
3. position validation
4. talent management

35. Questionnaires or tests that measure an individual's personality, intelligence,

and aptitude are known as:

1. career surveys
2. psychometric tools
3. appraisals
4. BARS

36. What is a question that you should NOT ask when in an interview? 

1. What do you think distinguishes this company from its competitors, both from a public and employee perspective?
2. How do you see this position contributing to the success of the organization?
3. What does your company do?
4. How do you see me as a candidate for the job in comparison with an ideal candidate?

37. Which of the following is a reason why top talent employees may be inclined to??? seek new opportunities? 

1. Lack of detailed performance reviews and feedback
2. Generational differences
3. Inadequate training
4. Being surrounding by people who do not suit the working
5. All of the Above

 

38. A(n) _____ is a written account of specific tasks, duties, and responsibilities required within a particular role

39. To the extent that a selection test predicts future job performance, it is said to have:

40. What does the acronym ADDIE stand for (no not adderal)

41. Affirmative action is a legally mandated quota that requires an organization to hire a certain number of minority and women applicants

42. ____ is remuneration in the form of a salary or wages to reward employees, while ____ is non-monetary remittance in the form of health insurance, pensions, paid vacation, etc., which may vary from industry to industry

43. A performance _____ is the process of measuring and assessing an employee's performance objectively and providing feedback to the employee

44. Which of the following tools is used to increase the accuracy of performance appraisals?

45. Leadership is the process of ____ aimed at directing behavior toward the accomplishment of objectives.

46. Power is the ability to coerce.

47. Which of the following is not one of the four basic types of leaders?

48. Transactional leadership involves creating and communicating a higher-level vision in a charismatic way that elicits an emotional response.

49. The ______ perspective is a system of ideas that focuses on identifying effective leaders through personal characteristics that are difficult to obtain or cannot be learned.

50. The Ohio State studies divided leadership behaviors into which of the following two categories?

51. Fiedler's contingency theory matches the most suitable leadership style with a particular business situation.

52. What are the three contingency factors included in Fiedler's contingency theory?

53. The primary contingency factor in the situational leadership model is to be a follow

54. What are the four categories of leader behavior according to the path-goal theory?

55. ___leadership encourages followers to take greater responsibility for their own behaviors resulting in a deeper level of commitment based on ownership

56. List the three basic categories of self-leadership strategies.

57. __________ leadership can be viewed as an interactive process that results in the distribution?? of leadership influence among group members for the purpose of achieving group or organizational goals or both.

58. Authentic leadership includes behaviors that encourage positive psychological capacities, and ethical climate, greater self-awareness, an internalized moral perspective, a balanced processing of information, and self-development.

59. The outward display of affirming emotions, such as happiness, optimism, and encouragement is known as:

60. Perception is the process by which individuals select, interpret and organize information in the world around them.

61. The tendency to ascribe characteristics or attributes to a particular group or individual unfairly known as:

62. An internal locus of control is a belief that there is nothing we can do to affect the outcome; we are simply pawns of our fate.

63. Creativity is the ability to devise innovative ideas to meet the needs of a particular task or organizational goal.

64. ___________ include intentional behaviors and attitudes that differ from the accepted social norms in an honorable way.

65. The capacity to recognize and appreciate emotional responses in one's self and others is known as:

66. Psychological contracts are formal or informal agreements intended to entice positive or desirable behaviors

67. Dr. Neck has a goal of learning to play the cello. He anticipates value from learning how to play the cello but he really does not know the steps necessary to learn how to play the cello. As a result of this information. Neck is suffering from low:

68. Dr. Neck really wants to learn how to give manicures. In fact, this is a life long dream for him. He is exerting a lot of effort toward this and he score the highest score in Arizona on the "manicure ability" test. However, his training for learning how to give manicures involves running a plethora of miles on his treadmill. According to our motivation model discussed in class, Neck is suffering from low:

69. Is servant leadership good for the service industry? True or False?

70. What does the video clip “Facing the Giants” represent?

71. PepsiCo was about

72. What is the definition of HR?