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Homework answers / question archive / Top of Form MGT300 EXAM3 REVIEW 12

Top of Form MGT300 EXAM3 REVIEW 12

Management

Top of Form

MGT300

EXAM3 REVIEW

12.1

1. A purposeful group formed to accomplish a project, task, or goal is a:

A. cartel

B. syndicate

C. conglomerate

D. team

 

2.John, a member of your class project team, contributes less effort than other members of the team. He arrives late or misses group meetings and does not complete his assigned work on time or with acceptable quality. John is an example of:

A. Social loafing

B. Social apathy

C. Collective indifference

D. Collective shirking

 

3.________ teams are working groups formed by an organization's management to achieve specific, agreed-upon strategies, plans, and outcomes, while __________teams are working groups, generally not intended to be permanent, formed by team members to accomplish self-defined tasks and objectives.

A. Problem-solving, cross-functional

B. Cross-functional, problem-solving

C. Informal, formal

D. Formal, informal

 

12.2

4. A formal, longstanding working group with representation from diverse divisions, departments, and levels of authority is known as a:

A. Functional team: organized around specific tasks, processes, or roles.

B. Cross-functional team

C. Problem-solving team

D. Task-based team

 

5.Cross-functional teams are also known as vertical or command teams.

A. True    

B. False

 

6. Which of the following is NOT a characteristic of an effective team?

A. Clear purpose

B. Strong leadership from one dominant person

C. Healthy conflict

D. Good communication

 

7. Members of effective teams ___________ their project and the rest of the team by arriving on time, meeting deadlines, and taking full responsibility for their roles in the assignment.

A. Encourage good communication with

B. Exhibit clear purpose with

C. Demonstrate effective decision making in

D. Show commitment to

 

8. Jose meets in the workplace with a team of his fellow employees once per month. Their purpose is to minimize performance errors and variance in the workplace. This type of team is often known as a:

A. Quality circle

C. Virtual

D. Task-based team

 

9. Role _________ may be described as confusion that arises from an employee not understanding the expectations, intentions, or purpose of his or her position.

A. Structure

C. Ambiguity

 

10.Tension and team size tend to have __________ relationship.

A. a negative

B. a positive

C. No

 

11. When managers are assigning roles, they need to be fully aware of the skills and abilities of their employees to ensure that the role is realistic and manageable in order to avoid:

A. Role ambiguity

B. Role structure

C. Overload

D. Differentiation

 

Extra: A problem-solving team operates without hierarchical management supervision.

  1. True  

B. False

 

12.3

 

12. Which stage of group development is characterized by conflict in which personalities might clash and disagreements erupt about the way the project should be approached?

A. Storming 2

B. Norming 3: resolve conflict

C. Forming 1:  norms, expectations

D. Performing 4: optimal level invested achieving goal

 

13. The degree to which individuals in a working group exhibit loyalty and norm consistencies is known as:

A. Conflict

B. Socialization

D. Cohesiveness

 

14. __________ occurs when members of a group, in an effort to preserve harmony and conformity, attempt to reach a consensus decision without critically evaluating ideas and viewpoints while isolating themselves from external perspectives.

A. Groupthink

B. Team think

C. Generalization

D. Overload

 

12.4

15. The process two or more parties with differing objectives, desires, or perspectives go through to find a mutually agreeable solution is known as:

A. Arbitration

B. Negotiation

C. Integration

D. Emancipation

 

16. Teaming is a process whereby an adaptive working group is formed to address unexpected environmental changes, challenges, and opportunities.

A. True

B. False

 

12.5

17. All of the following are guidelines for effective meetings except:

A. Set a purpose for the meeting

B. Don't complicate the process with a formal meeting agenda

C. Set time limits for the meeting

D. Find ways to discourage lateness

 

18. Team effectiveness can be improved and social loafing reduced by employing which of the following strategies?

A. Increase identifiability by displaying each team member's achievements publicly via email, bulletin boards, etc.

B. Promote involvement in team tasks and activities by making each team member responsible for some

aspect of the team's task.

C. Strengthen team cohesion, which is a necessary prerequisite for effective team performance.

D. Maintain an appropriate team size.

E. All of the above

F. Provide performance reviews and feedback to help team members know whether they are contributing their fair share.

 

19. Which of the following is NOT one of the techniques for recognizing excellence in a team discussed in the text?

A. Use program award levels that recognize both differing accomplishments and differing levels of contributions

B. Use a nomination procedure

C. Recognize excellence long after the actual event to allow time for the team to reflect on their accomplishment

D. Clearly stated purpose

E. Timing

F. Award presentation

 

Extra? Although financial incentives are part of the equation, recognitions not always about money.

 

15.1

 

1. Motivation may be defined as:

A. the act of transmitting information, thoughts, and processes through various channels

B. an incentive or drive to complete a task, function, or idea

C. a process of influence toward the accomplishment of objectives

D. the act of choosing the correct course of action to solve a problem

 

Extra: The act of transmitting information, thoughts, and processes through various channels is

known as:

A. Motivation

B. Communication

C. Negotiation

D. Broadcasting

 

2. According to Maslow's Hierarchy, the desire to be accepted by others and to find our place within certain working groups reflects which of the following?

A. Physiological needs ensure survival

B. Safety needs: environment is safe, both physically and mentally

C. Affiliation /belongingness needs

D. Esteem needs: be respected and appreciated by others. Desire to be recognized hard work 

E. Self-actualization needs: personal growth and self-development

 

3. Which of the following is NOT a category of human needs included in Alderfer's ERG Theory?

A. Existent needs

B. Esteem needs

C. Relatedness needs

D. Growth needs

 

4. Which of the following is NOT a motivator factor according to Hertzberg's Two-Factory Theory?

 

A. Recognition

B. Achievement

C. Responsibility

D. Pay

E. Status

F. Opportunity for advancement

 

·Hygiene factor: working conditions, wages, policy

·Motivator factor: recognition, above

 

15.2

5. According to the Shannon-Weaver Communications Model, the sender encodes a message through a communication ___________ and then the receiver must decode the message that is being delivered.

A. channel

B. context

C. bridge

D. link

Extra: In the basic model of communication, the sender transmits or encodes the message through a chosen communication channel, and the receiver must try and decode or interpret the meaning of the message that is being delivered.

A. True

B. False

 

6. Which of the following is an example of noise in the communication process?

A. People talking loudly

B. Unclear language

C. Jargon

D. All of the above are examples of noise

 

7. Which of the following is a disadvantage of oral communication?

A. it can be time-consuming and it takes patience and skill to compose an effective message

B. does not allow for spontaneous or immediate feedback

C. the sender has no idea if the message will be correctly interpreted

 

8. Twitter is an example of a communication channel according to the text.

A. True

B. False

 

Extra:

 Which of the following communication channels would include social networking?

A. oral com

B. Written com

C. Electronic com

D. Social com

 

9. ____________ is considered the richest form of communication.

A. Email

B. Skype

C. Face-to-face

D. Texting

 

Extra:

Body (nonverbal) language refers exclusively to the use of American Sign Language(ASL) in the

communication process

A. True

B. False

 

10. Barriers to communication include all but which of the following?

A. Constrained emotions

B. Poor listening

C. Differing perceptions

D. Information overload

 

Extra: Which of the following is a barrier to communication?

A. Feedback

B. Simplified language

C. Constrained emotions

D. Differing perceptions

 

11. A _____________ is when several individuals manifest and spread generally inaccurate or misleading information throughout the organization.

A. Communication network channel used for group connection

B. Gossip chain

C. Grapevine: informal line of communication

D. Cluster chain:  disseminate information within group

 

15.3

12. Which of the following theories of motivation suggests that individuals are more likely to be motivated and perform well if they expect to receive desired rewards?

A. ERG Theory

B. Equity Theory

C. Expectancy Theory

D. Two-factor Theory

 

13. Managers must instill in their employees a belief that the effort they put into their roles will result in high performance. If employees believe that they have the skills and abilities to perform well, then they have a high _________ and will be more motivated to work hard.

A. effort-to-performance expectancy

B. performance-to-outcome expectancy:  performance generate desired rewards or outcomes PROE high motivation will high.

C. valence

D. all of the above

 

15.4

 

1 4. A __________ reinforces behaviors after a set period of time; for example, employees might be paid weekly or once or twice a month, so long as they work during that pay period or interval. A ____________ is employed after a varying period of time to reward successful performance in the forms of bonuses, promotions, or other benefits. Finally, organizations might impose a ____________, where a specific number of behaviors must be met before the reward is given.

A. fixed-ratio schedule, fixed-interval schedule, variable-interval schedule

B. variable-interval schedule, fixed-ratio schedule, fixed-interval schedule

C. fixed-ratio schedule, variable-interval schedule, fixed-interval schedule,

D. fixed-interval schedule, variable-interval schedule, fixed-ratio schedule

 

15. A behavioral method that involves withholding praise or a positive reward is known as:

A. avoidance learning

B. Extinction

C. positive reinforcement

D. Behavior modification.

 

16. Behavior modification is the sharing of decisions, information, and responsibility with others.

A. True

B. False

 

15.5

 

17. In the area of education, teachers might be awarded a bonus if their students perform well in their classes or on exams. This is an example of which of the following?

B. Piece-rate incentives

C. Merit-based rewards

D. Scanlon plans

 

Extra: (   )are based on specific accomplishments with rewards given for achievement of specified measurements.

a. Merit-based pay

b. Piece-rate incentives

c. Seniority-based pay

d. Scanlon plans

 

18.In a research study, employees in the underwriting department of a large insurance company were temporarily reassigned to the higher, lower, or equal status position of a coworker. Equity theory would suggest that relative to employees reassigned to equal status positions, employees reassigned to higher status offices ________ their performance, while employees reassigned to lower-status offices ________ their performance.

A. increase, decrease

B. decrease, increase

C. increase, not change

D. not change, decrease

 

Extra: Equity theory holds that individuals are more motivated if they perceive they are being treated unfairly as compared to their fellow workers or those in other firms.

A. true

B. false

 

19. A system that allows employees to share in any cost savings made by the firm is called:

A. gainsharing

C. stock options:

 

18.1

1. An entrepreneur is an individual who performs which of the following activates:

A. planning

B. organizing

C. leading high-risk business opportunities

D. all of the above

 

2. Capacities, activities, and strengths that enable individuals to manage successfully in high-risk business environments are:

A. entrepreneurial skills

B. managerial tendencies

C. business people

D. innovators

 

3. The ________ initially use and test a new product or service, while _________ use a new product or service after innovators have used and tested it

A. entrepreneurs; consumers

B. innovators; early adopters

C. early majority; laggards

D. early adopters; early majority

 

4. __________ are newly formed organizations with limited or no operational history.

A. Facilities

B. Organizations

C. Non-profits

D. Start-up companies

 

5.A business model is:

A. an activity associated with seeking opportunities that generate new value, with an array of unknown forces

B. funding that supports the starting and growing of high-risk business ventures

C. a proposed method for creating and sustaining market value

D. a newly formed organization with limited or no operational history

 

6.What is the process through which individuals and groups transform ideas into reality?

A. creativity

B. entrepreneurship

C. a business model

D. start-up companies

 

7. What is a set of stakeholders that are necessary to support the innovation and creation of new market

value?

A. innovator

B. business plan

C. venture capital

D. entrepreneurial ecosystem

E. start-up company

 

8. A person who provides an entrepreneur with funding and mentorship is considered a(n) _______.

A. angel investor

B. business partner

C. early adopter

D. innovator

 

Extra: (Innovation) is a process that results in new market value through the creation of a product or service.

 

18.2

 

9.Which of these is NOT one of the five main growth accelerants that affect the performance of new ventures?

A. Market opportunity/customers/competitors

B. Human resources/people/organization culture

C. Product/ services/after-sales

D. Marketing/branding

E. Company financing/liquidity

 

10._________ is the measurement of available financial resources or the ability to convert an organization's assets into cash.

A. Budgeting

B. Liquidity

C. Operations management

D. Venture capital

 

11.________ is the degree to which a business venture is possible, given the availability of resources and technologies.

A. Market opportunity

B. Entrepreneurial ecosystem

C. Feasibility

D. Business model

 

12. An initial public offering (IPO) is the first time a company sells its equity shares on the _____ market.

A. secondary

B. open

C. primary

D. stock

 

18.3

 

13. A _________ venture is a business strategy defined by acquiring, merging, and coordinating existing market products, services, and companies, while a _______ venture is a business strategy

that seeks to invent a brand-new product or service or find a new resource.

A. aggregation; discovery

B. new-existing; discovery

C. discovery, new-new venture

D. aggregation; new-new venture

 

14.A business strategy that seeks to redesign or augment an offering in an existing business or management process, such as outsourcing of information technology and research is known as a(n):

A. new-existing venture

B. transplant venture

C. system change venture

D. value chain venture

 

18.4

 

15.________ are concepts that create, nurture, and support other concepts.

A. Flow

B. Meta-ideas

C. Creativity

D. Processes

 

 

 

16. According to The Eight Conditions for Flow in the Workplace, when employees are assigned challenging tasks that are achievable and within their capabilities, it is an example of a balance

between _______ and _________.

A. challenge; ability

B. knowledge; skill

C. opportunity; capacity

D. task; project

 

17. A Q-level is:

A. a measurement that determines the optimum level of group size and interaction to achieve successful creative output.

B. when in the moment, individuals can lose all sense of time, even to the point where they forget to eat or sleep.

C. when individuals are fully immersed in a task, they are completely working in the moment—thoughts about the past or the future do not interrupt their focus.

D. the degree to which a company or its business model can grow, given the necessary resources.

 

18. The experience of immersion and loss of time when an individual achieves an optimum balance of challenge, interest, and achievement is:

A. deepened sense of concentration

B. flow

C. altered sense of time

D. entrepreneurship

 

19. When individuals experience a lack of self-awareness or self-consciousness; they are so wholly focused on achieving the goal that it becomes the only thing that matters, it is referred to as:

A. altered sense of time

B. living in the present

C. personal control

D. loss of ego

 

20. Delayed or limited feedback can be ________ for employees as they will experience uncertainty about

their own performance if they have no way of knowing the extent of their progress.

A. beneficial

B. transformational

C. demotivating

D. reasonable

 

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