QUESTION 1 All of the following are steps in the Six Sigma Improvement model EXCEPT: measure control improve assess QUESTION 2 A cost that arises when a defect is discovered after the customer receives a service or product is/are: Appraisal costs External failure costs Internal failure costs Prevention costs QUESTION 3 Which company is credited with developing Six Sigma more than 20 years ago? Verizon Wal-Mart Motorola Dell QUESTION 4 According to the PCH case, PCH was a… Service provider Goods provider Importer A and B QUESTION 5 Enterprise Resource Planning systems are: Spreadsheet based systems designed to implement the Six Sigma process Systems that manage the planning and control activities and information systems that link a firm with its upstream customers Systems that manage the planning and control activities and information systems that link a firm with its downstream customers Computer based systems that pull together business functions such as accounting, finance, sales, and operations into a single package that uses a common database QUESTION 6 According to the PCH case, all of the following are reasons why PCH’s customers never ordered from factories directly EXCEPT: language barriers pre-existing partnership with PCH potential for volume discounts by combining orders with PCH’s other customers reluctance on the part of factories to risk their steady flow of business with PCH QUESTION 7 What is “ERP” an acronym for? Enterprise Regression Plot

Question

QUESTION 1

All of the following are steps in the Six Sigma Improvement model EXCEPT:

		measure
		control
		improve
		assess

QUESTION 2

A cost that arises when a defect is discovered after the customer receives a service or product is/are:

		Appraisal costs
		External failure costs
		Internal failure costs
		Prevention costs

QUESTION 3

Which company is credited with developing Six Sigma more than 20 years ago?

		Verizon
		Wal-Mart
		Motorola
		Dell

QUESTION 4

According to the PCH case, PCH was a…

		Service provider
		Goods provider
		Importer
		A and B

QUESTION 5

Enterprise Resource Planning systems are:

		Spreadsheet based systems designed to implement the Six Sigma process
		Systems that manage the planning and control activities and information systems that link a firm with its upstream customers
		Systems that manage the planning and control activities and information systems that link a firm with its downstream customers
		Computer based systems that pull together business functions such as accounting, finance, sales, and operations into a single package that uses a common database

QUESTION 6

According to the PCH case, all of the following are reasons why PCH’s customers never ordered from factories directly EXCEPT:

		language barriers
		~~pre-existing partnership with PCH~~
		potential for volume discounts by combining orders with PCH’s other customers
		~~reluctance on the part of factories to risk their steady flow of business with PCH~~

QUESTION 7

What is “ERP” an acronym for?

		Enterprise Regression Plot.
		Entire Resource Plan.
		Engineering, Resourcing and Planning.
		Enterprise Resource Planning.

QUESTION 8

Internal failure costs are costs that:

		Result from preventing defects before they happen
		Incur when the firm assess the performance level of its processes
		Result from defects that are discovered during the production of a service or product
		Result from defects discovered after the customer receives the product or service

QUESTION 9

According to the PCH case, what was one of the challenges facing the supply chain in the electronics industry in the 90’s?

		The supply chain was too established and was inflexible
		The supply chain was new and needed further development
		A decrease in the number of independent suppliers
		A small number of major companies dominated the supplier base

QUESTION 10

With respect to Costs of Quality, this type of cost arises when a defect is discovered after the customer receives the service or product.

		Systematic failure cost.
		Prevention cost.
		Nonsystematic failure cost.
		External failure cost.

QUESTION 11

Which quality cost category best describes the costs associated with replacing a car battery with a 2 year warranty that fails 13 months after purchase?

		Prevention Costs
		Appraisal Costs
		Internal Failure Costs
		External Failure Costs

QUESTION 12

CRM and SRM are abbreviations for relationship management between a firm and its:

		clients and services, respectively
		customers and suppliers, respectively
		creditors and salespeople, respectively
		customers and services, respectively

Take Test: Quiz 6 - Due Dec 04 (11:30pm AZ Time)

QUESTION 13

According to the PCH case, for many technology companies, finding adequate component suppliers in Shenzen (southern China) could be cumbersome because:

		The city is a 50-minute train ride away from Hong Kong
		Components are usually not core or strategic for many technology companies
		There were many more low cost vendors in Shenzen than in Hong Kong
		Procurement officers had to filter through numerous vendors to find ones that optimized cost, speed to market, and quality

QUESTION 14

What are the three distinctive flows that PCH tries to help customers’ supply chain with

		Information, goods and financial
		Information, goods and services
		Goods, services and supplier relations
		Inventory control, production management, logistics

QUESTION 15

What are the 5 steps of the Six Sigma Improvement Model?

		Define, Monitor, Analyze, Initiate, Control
		Define, Measure, Analyze, Improve, Control
		Deliver, Monitor, Analyze, Initiate, Communicate
		Deliver, Measure, Analyze, Improve, Control

Question 1


	CRM and SRM are abbreviations for relationship management between a firm and its:

Question 2


	With respect to Costs of Quality, this type of cost arises when the firm assesses the level of performance of its processes.

Question 3


	According to the PCH case, where did PCH locate its postponement processing facilities, to take advantage of their relatively low labor costs and the availability of favorable tax-free trade zones?

Question 4


	Customer relationship management (CRM) activities:

Question 5


	According to the PCH case, three core services that PCH developed are:

QUESTION 6

In the PCH case, what is the virtual supply chain?

		The online bidding system
		The Flow of information
		A Supply Chain simulation
		A video game played at PCH to teach supply chain principles

QUESTION 7

According to the PCH case, PCH provided value to its customers by helping them overcome the following types of barriers that create friction with their suppliers in the supply chain:

		Geographic
		Culture
		Financial
		communication

Take Test: Quiz 6 - Due Dec 04 (11:30pm AZ Time)

QUESTION 1

According to the PCH case, what was the source of the downside to the EMS business model?

		Reliance on economies of scale to reduce costs
		High customization of production process
		Small batch sizes
		Higher overhead costs

QUESTION 2

All of the following are steps in the Six Sigma Improvement model EXCEPT:

		measure
		control
		improve
		assess

QUESTION 3

Computer-based information systems that allow users to analyze, manipulate, and present data in a manner that aids higher-level decision making are called:

		ERP’s
		DSS’s
		PDCA’s
		AMP’s

QUESTION 4

According to the PCH case, the information transparency that PCH provides its customers through visibility tools like ChinaFlo, StatusFlo and TransFlo meet the needs of which of the following supply chains?

		The Financial supply chain
		The Internal supply chain
		The Physical supply chain
		The Virtual supply chain

QUESTION 5

According to the PCH case, PCH International Limited was designed to:

		Win business accolades from top news magazines
		Exploit low cost workers in the BRIC nations
		Provide translation services for Fortune 500 companies
		Address the needs of a complex global technology landscape for its client companies

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Take Test: Quiz 6 - Due Dec 04 (11:30pm AZ Time)

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