Homework answers / question archive / An  program includes plans to help employees cope with stress, burnout, substance abuse, health problems, and family issues that influence job performance

An  program includes plans to help employees cope with stress, burnout, substance abuse, health problems, and family issues that influence job performance

Psychology

Share With

---

1. An  program includes plans to help employees cope with stress, burnout, substance abuse, health problems, and family issues that influence job performance.

• holistic wellness
• employee assistance
• counterproductive behavior
• employee engagement
• career counseling

 

2. Employee assistance programs (EAPs) include a host of programs aimed at helping employees to cope with stress, burnout, substance abuse, health-related problems, family and marital issues, and that negatively influences job performance.

When others' expectations exceed one's ability, ______ has occurred.

• burnout
• learned helplessness
• role overload
• role conflict
• role ambiguity

3. According to Festinger, how people deal with cognitive dissonance depends on three factors. Which are the correct three factors?

• importance, control, and rewards
• control, bias, and personality
• personality, decision making, and judgment
• decision making, situation, and bias
• situation, self-awareness, and control

4. Which of the following is not one of the main ways to reduce cognitive dissonance?

• Change your attitude.
• Complete an EI assessment.
• Change your behavior.
• Find consonant elements that outweigh the dissonant ones.
• Belittle the importance of the inconsistent behavior.

5. Which of the following is not a Big Five Personality dimension?

• extroversion
• agreeableness
• aggressiveness
• conscientiousness
• emotional stability

6. Melissa impressed her boss by making lots of suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures. Melissa is exhibiting _____.

• self-efficacy
• onboarding traits
• the halo effect
• organizational citizenship behaviors
• counterproductive work behaviors

7. The statement "I won't give Jim such a tight deadline again" reflects the ______ component of an attitude.

• affective
• decisional
• cognitive
• behavioral or intentional
• factual

 

8. The behavioral component of an attitude, also known as the intentional component, refers to how one intends or expects to behave toward a situation.

A simple model of motivation does not include which of the following?

• unfulfilled need
• motivation
• behaviors
• rewards
• punishment

9. Theories that try to understand the thought processes by which people decide how to act are called _____.

• needs-based perspectives
• reinforcement perspectives
• job design perspectives
• process perspectives
• cognitive perspectives

10. When using punishment, a manager should _____.

• ignore undesirable behaviors
• save reprimands until the end of the workday, or preferably before a weekend
• make sure that other employees witness the punishment
• do it in conjunction with positive reinforcement
• punish even minor infractions, to appear consistent

11. For managers, the importance of Maslow's contribution is that he showed that workers _____.

• are interested only in compensation that helps them fulfill physiological needs
• are as complex as their organization
• have needs beyond that of just earning a paycheck
• expect an employer to fulfill every level in their hierarchy of needs
• have needs that cannot be understood by their employer

12. A supervisor told a salesperson who had not made any calls to clients and therefore did not make quota, "Well, if this continues in the next 30 days, you'll probably be let go." By presenting something negative, the supervisor provides an example of _____.

• negative reinforcement
• punishment
• extinction
• intrinsic motivation
• positive reinforcement

13. An accounting firm reimburses employees for tuition and fees if they complete job-related coursework with a B or better, which helps them meet which of Maslow's levels of need?

• love
• esteem
• self-actualization
• safety
• physiological

14. A group that is created to do something productive for the organization and is headed by a leader is called a(n) _____.

• dynamic group
• informal group
• normative group
• formal group
• network group

15. ______ is the conflict-handling style that both parties give up something to gain something.

• Avoiding
• Forcing
• Accommodating
• Collaborating
• Compromising

16. A data processing group is an example of a(n) _____.

• routine team
• production team
• advice team
• action team
• project team

17. The question individuals ask during the norming stage of group development is _____

• "How do I fit in here?"
• "What do the others expect me to do?"
• "How can I best perform my role?"
• "What's next?"
• "What's my role here?"

18. Which of the following is not a factor to help achieve team cohesiveness?

• Assign a large team of 16 to 20.
• Encourage members' interaction and cooperation.
• Emphasize members' common characteristics.
• Ensure performance standards are clear, and regularly update members on team goals.
• Give each member a stake in the team's success, or a "piece of the action."

19. Genji sat through the meeting feeling convinced her team was misinterpreting recent marketing research, but she didn't say anything. The team leader, Peter, was her close friend, and she didn't want to disrupt the team since Peter perceived himself as very knowledgeable. Genji's team appears to be experiencing _____.

• norming
• storming
• social loafing
• groupthink
• devil's advocacy

20. Molly organized several teachers to discuss the school's interior painting scheduled for summer. They looked at several brands, and heard a presentation by a designer who then helped them choose a color palette to recommend to school administrators. In this instance, the teachers make up a(n) _____.

• self-managed team
• formal group
• cross-functional team
• informal group
• virtual team