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One of the roles an I/O psychologist is often asked to fill involves training program evaluation or creation

Psychology

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One of the roles an I/O psychologist is often asked to fill involves training program evaluation or creation. Consultants Ann Thomas and Juan Olivera, Owners of T&O; Consulting, were hired to evaluate problems at the First National Bank of Bedford Falls. They will both interview three employees on a number of issues related to training and development.

• Review the First National Bank of Bedford Falls case study (linked in the Resources), which details the training and development issues at the First National Bank of Bedford Falls.

Put yourself in the position of an I/O psychologist who has been asked to assist Ann and Juan with the evaluation of the training program. Propose evidence-based recommendations to improve the training program and to measure its outcomes. In your discussion, using courseroom resources and supplemental library searches of peer-reviewed literature, address the following items:

• Evaluate the current bank training procedures. What areas of concern do you see? How systemic are the problems? Does the bank have evidence-based methods in place for training and development?
• Propose an evidence-based design for a training and development program that could be presented to the bank. How will this proposed design measure the outcomes? Ensure that the proposed training design and evaluation are measurable. Discuss how it will address the existing problems in the bank.

Response Guidelines

Respond to two other learners. Your responses to other learners are expected to be (a) substantive in nature and to reference the assigned readings, as well as to (b) synthesize and cite peer-reviewed journal articles found in your search of the library's journal databases and other empirical and theoretical literature to support your views and writings. 

Learning Components

This activity will help you achieve the following learning components:

• Identify potential ethical issues and resultant ethical decision making processes that may arise for psychology practitioners working with organizations and HRM.
• Analyze practical applications of I/O psychology in the workplace.
• Analyze how training can be used to address performance gaps.
• Analyze applications of I/O tools, models, and methods.
• Compare and contrast methods of delivering training in organizations.
• Analyze training evaluation methods.