Human Resource (HR) manager's main job is to manage different human resource activities. Human resources are employees of a company. His main job is to make a harmony at different levels. He is responsible for recruitment, training, selection procedure, interview for new candidates as well as old employees. He has to determine salaries and remuneration to the employees. He has to co-ordinate and manage the staff at different levels by adopting appropriate techniques. He has to support the selection and training systems. When a new candidate comes for an interview for the post of an entry level customer service representative, he communicates the requirements for the post in the following manner:

He will call him in his office and asks him to have a seat. He will make him comfortable and check his confidence level and spoken part because these are very important for this post. He will tell him the requirements for the post like age should be more than 18 years. He should have a relevant degree or diploma and relevant experience (if any) in this field. He should have professional and courteous with the customers every time because this is the main duty which should have fulfilled. He should be available to work in any shift, on national holidays and on weekends also. He has to provide information regarding the product to the customers and to resolve their queries and complaints in a courteous manner. He has to attract new clients by providing information regarding the available products and future products to the clients. He has to greet the clients warmly. He has to provide assistance in placing an order, refund of money, cancellation of products or exchange of products. He should be expert in speaking of English and local language. His communication skills should be clear and positive. He should have self control. He should be ready to take responsibility of any type. He should be patient to the clients. He should maintain a friendly atmosphere with his colleagues and other staff of the company. He should be polite and respectful to the clients and his seniors also. HR manager will see if he is a good option for the post. If he is selected then he will be told his work, salary and other aspects.