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Scenario-based homework

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Scenario-based homework. 

You work for MACYS as a Senior Salesforce Developer.

Why they need Salesforce, which service cloud they use. What is the purpose of their project?

What did you you do for that company? what was your role? 

At the end, what is the result of using Sales Force platform? In other words, what they gained using Salesforce Service. Just show tem before/after picture ?

and chosee 2 small companies that they use Salesforce and give brief info.