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Your response should build upon the response of others

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Your response should build upon the response of others. Some of the questions are designed to solicit your personal viewpoint and others are modeled to develop critical thinking. Use this as an opportunity to assert your stance on how you would personally approach the issue at hand and, although this is a graded component, have fun with it. If you disagree with someone's response, feel free to say that but make sure you substantiate your reasons why. Consequently, if you agree with someone's response, you need to identify reasons why. No resources needed post 1: Scandit has created a mobile application to increase the speed of the checkout process by enabling customers to scan the products they want to purchase and pay for them on their smartphones. Visit the website (https://www.scandit.com/resources/videos/) and watch the video titled "Enable Self-Scanning & Self-checkout in your Mobile Shopping App". Discuss how useful is this application for retailers? What sorts of retailers seem most likely to adopt it?. (100 words needed) This method initiates a whole open slot of employment. Almost like clearing up cap space in a franchise allowing employers to employee people for different duties. Imagine a common place like Walmart super center where the checkout line has about 20 stations with about 75% percent of them being operated by a worker. Now with the mass number users of smart phones if even a small portion of customers checked out with their phone apps by scanning their products, check out time would diminish plus the line buildup would keep aisles clear. Also imagine how likely it is firms could employ new tech developers and even increase wages for loyal employees. No one retailer using this method could install this new system without also developing add ons and safety features that could mandate theft while also controlling the online network of coupons and discounts. Employees would have an incentive to work harder since they're spending less time checking out customers and more time generating new ways to bring in revenue. Since companies are trying to generate profit you'd think they would stay away from increasing production cost while we could imply that they would still want to increase technology and getting people in and out. Also even if the firms did decide to keep many checkout lines it would still be beneficial that they may only be required to bag while customers scan or drop bags in a basket. I could see major markets and firms using this new tactic as a competitive advantage. Firms like publix, walmart, target, lowes, sams, and united markets would probably be the first since items being scanned at checkout are so time consuming plus many items are usually purchased at one time. After the emergence of this technology in major grocery stores i believe they may start popping up at smaller diners and maybe a few clothes retail stores. Post 2 Scandit has created a mobile application to increase the speed of the checkout process by enabling customers to scan the products they want to purchase and pay for them on their smartphones. Visit the website (https://www.scandit.com/resources/videos/) and watch the video titled "Enable Self-Scanning & Self-checkout in your Mobile Shopping App". Discuss how useful is this application for retailers? What sorts of retailers seem most likely to adopt it?. (100 words needed) I think that this application could be very useful for retailers. It is already gaining traction in the business world, particularly when it comes to groceries. Sam’s Club, as well as the Amazon grocery store, are two of many retailers to use this application, and they have found that it cuts down on labor cost tremendously, thereby increasing profits. This is, of course, not so good for people working as cashiers and baggers, as their jobs will be obsolete in a matter of years as more stores pick up on this application. I think that in the future, more grocery stores, as well as lower-end clothing stores, will adopt this application. The reason I say lower-end is because high-end designers focus more on employee-customer relationships, and the experience of shopping in a high-end store is prioritized rather than convenience or speed. However, stores like Walmart and Target as well as H&M and Forever 21 seem likely to adopt this application as they prioritize speed and also have many more consumers visiting them on a daily basis. Post 3 Consider a recent retail service experience you have had, such as a haircut, doctor’s appointment, dinner in a restaurant, bank transaction, or product repair (not an exhaustive list), and answer the following questions: a) Describe an excellent service delivery experience. b) What made this quality experience possible? c) Describe a service delivery experience in which you did not receive the performance that you expected. d) What were the problems encountered, and how could they have been resolved?. (100 words needed) A. During this covid crisis at the peak of the pandemic my barber had to close his shop and do house runs only. He had his equipment in a book bag and managed to haul it over on his motorcycle. I wasn't able to get the shop experience but did manage to have a nice clean haircut delivered to my apartment living room. B. With him already leasing a building and utilizing his barbers license and skills he had demands for his service. Also being a previous customer we were able to communicate via snapchat and schedule an appointment.C. Recently i had sat my car up for upgrades about cooling purposes. This required special fitted parts that i could not find in stores so i had to order them on the web. Ebay suggested parts after i entered the year, make and model and told me they would fit my turbo cooler with verification highlighted. Once they arrived i took them in to the shop and were told they were bent wrong and had to return ship. D. As far as return the problem was resolved but for the delivery and purchase this has added more time my car has been sitting. Post 4: Consider a recent retail service experience you have had, such as a haircut, doctor’s appointment, dinner in a restaurant, bank transaction, or product repair (not an exhaustive list), and answer the following questions: a) Describe an excellent service delivery experience. b) What made this quality experience possible? c) Describe a service delivery experience in which you did not receive the performance that you expected. d) What were the problems encountered, and how could they have been resolved? (100 words needed) Yesterday, I went to a high-end hair salon to get a nice haircut/color for graduation. A) When I arrived at the salon, all of the workers were so friendly and quick to help me out. They each had a smile on their face and a positive attitude. When I was asked about what hairstyle I wanted, the stylist was patient and asked lots of questions to make sure she got it just right. In the end, all of the employees told me how great my hair looked and I left feeling very confident and happy. B) I think that the quality experience was made possible by a couple of things. First, the money I saved up for it. When customers are paying so much for a service, the entire experience should be special. Also, I think the Covid-19 virus (as bad as it sounds) made the experience possible. I was one of two customers in the salon, so more attention was put on me. I think this definitely made the experience as good as it was. C) A similar service delivery experience was when I got a haircut at another (lower-end) salon about a year ago. I asked for one thing and ended up with something completely different. Also, that stylist seemed like she was in a major rush and didn’t take her time on me. D) The problems encountered included being rushed, not being paid as much attention to, and not being given what I asked for. Even though I paid significantly less than at the high-end salon, I still paid around $150 for this service, so I think that the stylist should have paid more attention to what I wanted and spent more time trying to get me what I wanted.